even though we were billed in error and my email did not reach the team due to their firewall protection for attachments , when i called to discuss the matter the response was perfect. it was resolved... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot fault the service in anyway. Whenever I need something from Restore they action it that day and deliver on it the next day, and in the seven years I have used their service they have never fa... See more
Company replied
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... See more
Company replied
Thanks to Pauline McGeough's clear explanation on how to have my query sorted out. All Restore Management Team I've come across with showcased their excellency. Good job!
Company replied
Company details
- Information Service
- Automation Company
- Business to Business Service
- Cloud Computing Service
- Records Storage Facility
Written by the company
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Contact info
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, United Kingdom
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service from admin team at…
Great Service from admin team at Restore and prompt delivery. but the delivery driver dumped the boxes at the door and refused to help carry them any further.
July 15, 2026
good customer service always helpful…
good customer service always helpful ,collection went smoothly and they are always professional.
July 14, 2026
Communication is always responded to…
Communication is always responded to straight away, goods are delivered reliably and in a timely manner. No problems at all to report.
July 15, 2026
Delivery day is always wrong!
Delivery is set on the same day of the week as agreed. However, after submit an order on portal, it always shows the wrong day and need to email to CS to change it manually. We have emailed to CS multiple times but never resolved. What a waste of time!
July 18, 2026
Required 10 boxes to be returned to me…
Required 10 boxes to be returned to me and the process was easy. The boxes were delivered within 24 hours. Perfect.
July 15, 2026
Reply from Restore Information Management
Thank you for your kind review Carol. It is great to hear we provided you with the level of service we aim to provide for our customers.
VERY QUICK RESPONSE
July 10, 2026
Reply from Restore Information Management
Thank you for your review Elisa. Your review is greatly appreciated
great assistance when I could not get…
great assistance when I could not get the system to accept my request
July 9, 2026
Reply from Restore Information Management
Thank you for your review Jan. It is great to hear your issue was resolved to your satisfaction
Reply from Restore Information Management
Thank you for your review Kate, we are please to hear you are happy with our delivery service
Restore are great
Restore are great! They respond quickly to my emails, I'm not able to use the electronic site just yet so I rely on email correspondence. The member of staff I communicate with is friendly and professional and always there to help.
July 7, 2026
Reply from Restore Information Management
Thank you for your review Christine. Your kind comments are greatly appreciated
Efficient
I emailed about a queue of the box location of a box that was out, and received a prompt response.
July 10, 2026
Reply from Restore Information Management
Thank you for your review Nicola. Your comments are greatly appreciated.
I cannot fault the service in anyway
I cannot fault the service in anyway. Whenever I need something from Restore they action it that day and deliver on it the next day, and in the seven years I have used their service they have never failed to keep to that schedule.
July 9, 2026
Reply from Restore Information Management
Thank you for your review James. It is great to hear you are happy with the service you have received from us at Restore
Dale from the Manchester always…
Dale from the Manchester always provides excellent support. Dale is always friendly and willing to help whenever needed. He is highly efficient in dealing with requests or issues I have. His commitment to getting things done quickly and effectively is greatly appreciated.
Thank you
Amanda
July 6, 2026
Reply from Restore Information Management
Thank you for your review Amanda. Your comments are greatly appreciated and will be passed onto Dale
responded quickly
July 4, 2026
Reply from Restore Information Management
Thank you for your review Rebecca. It is great to hear you are happy with the service we provide for you
Reply from Restore Information Management
Thank you for your review Elizabeth. It is great to hear you are happy with the service we provide for you
Reply from Restore Information Management
Thank you for your review Georgie, It is great to hear you are happy with the service you have received from us at Restore
always quick to respond
always quick to respond. Always deliver and collect when expected, thank you.
July 3, 2026
Reply from Restore Information Management
Hi Mickola, thank you for your review, we are greatly pleased to hear of your happiness with the service provided
Reliability
Their efficiency, reliability and professionalism never falters since the very beginning. I have archived documents for many years of working in different NHS Trusts and Restore has never let me down ever since.
Keep up the good work.
July 8, 2026
Reply from Restore Information Management
Thank you for your review Aurora. It is great to hear you are happy with the service we provide for you
very helpful and extremely quick…
very helpful and extremely quick service from Restore as usual
July 7, 2026
Reply from Restore Information Management
Thank you for your lovely review Victoria, it is a great to know receive the level of service from us that we aim to provide
Quick and responsive
June 26, 2026
Reply from Restore Information Management
Thank you for your review Wai Tsing. It is great to hear you are happy with the service we provide for you
Reply from Restore Information Management
Thank you for your review Corinne. It is great to hear you are happy with the service we provide for you
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