even though we were billed in error and my email did not reach the team due to their firewall protection for attachments , when i called to discuss the matter the response was perfect. it was resolved... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... See more
Company replied
I cannot fault the service in anyway. Whenever I need something from Restore they action it that day and deliver on it the next day, and in the seven years I have used their service they have never fa... See more
Company replied
Thanks to Pauline McGeough's clear explanation on how to have my query sorted out. All Restore Management Team I've come across with showcased their excellency. Good job!
Company replied
Company details
- Information Service
- Automation Company
- Business to Business Service
- Cloud Computing Service
- Records Storage Facility
Written by the company
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Contact info
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, United Kingdom
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Very helpful advice and request fully…
Very helpful advice and request fully and promptly met
June 5, 2026
Reply from Restore Information Management
Hi Peter, thank you for your review, we are greatly pleased to hear of you happiness with the service provided
friendly and helpful advice
friendly and helpful advice, accessed the records quickly and informative
June 4, 2026
Reply from Restore Information Management
Thank you for your review Jackie. It is great to hear you are happy with the service you received from Restore
Customer service and service support…
Customer service and service support are easy to communicate with, very helpful and knowledgeable.
June 4, 2026
Reply from Restore Information Management
Thank you for your review Paul. It is great to hear you are happy with the service you received from Restore
quick, simple, easy
I Emailed with what i needed and it came next day. quick, simple, easy.
June 3, 2026
Reply from Restore Information Management
Thank you Luke, your comments are great to read and very much appreciated
quik service
May 29, 2026
Reply from Restore Information Management
Thank you for your review Maxine. It is great to hear you are happy with the service you received from Restore
Fast great service
May 29, 2026
Reply from Restore Information Management
Thank you for your review Amanda. It is great to hear you are happy with the service you received from Restore
Very reliable service
Very reliable, efficient service. Staff are always very friendly and helpful with any queries/issues. If we ever need any urgent packets, they are usually delivered within a reasonable time on the same day.
May 27, 2026
Reply from Restore Information Management
Hi Mandy, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Would have liked an email confirming…
Would have liked an email confirming the file had been delivered. Instead just left on reception.
May 21, 2026
Reply from Restore Information Management
Hi June, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter further
Reply from Restore Information Management
Hi Greg, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Fantastic service
Fantastic service, picked up when promised, no issues and no stress. Thank you so much
May 20, 2026
Reply from Restore Information Management
Hi Claudine, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Quick and efficient service
May 20, 2026
Reply from Restore Information Management
Hi Agie, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Reply from Restore Information Management
Hi Catherine, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter further
Fast response to a query i had about…
Fast response to a query i had about services we have with the company during an audit at my work. The delivery drivers are always happy and chatty, and will answer any question you have. Thank you Restore
May 20, 2026
Reply from Restore Information Management
Hi Stacey, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Very prompt and seamless service
Pleasantly surprised by the prompt and seamless service offered between request to the Trust Health Records department and their external partner and actioned date! :-)
May 15, 2026
Reply from Restore Information Management
Thank you for your review. It is great to hear you are happy with the service Restore provide
You have recently changed the process…
You have recently changed the process in the way sending boxes back to restore is processed which we were not informed of. This caused the collection driver to leave on two separate occasions with no boxes as we were unaware we had to print labels ourselves now and the driver did not supply these as previously. This was not communicated to us.
May 21, 2026
Reply from Restore Information Management
Thank you for taking the time to leave your review Louise. I have passed this over for the relevant team to contact you and advise if this is a change moving forward or a one off situation
Great Service
Never had an issue. Delivery has always been prompt, almost always next working day and when it's the following working day it's always because I sent in a request fairly late.
May 20, 2026
Reply from Restore Information Management
Thank you for your review Thomas. It is great to hear you are happy with the service Restore provide
Handled quickly
May 15, 2026
Reply from Restore Information Management
Thank you for your review, we are very pleased to hear that you are happy with the service that Restore has provided
I had a question & it was answered…
I had a question & it was answered within 10 mins great service
May 20, 2026
Reply from Restore Information Management
Hi Ann, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
It's not great
It's not great. We have to ask for additional details each month so we can check we've not been overcharged which quite often we have.
We've looked into moving to another provider but the fees they charge for the files to be removed are huge.
Some of the staff are very helpful tho when we've requested further info
May 15, 2026
Reply from Restore Information Management
Hi Nicky, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter further
Brilliant service!
Delivery of patient notes was the next day which was fantastic. Gentleman that came was very friendly, polite and cheerful. The system is great - very smooth-running. Great communication all the way through. Thank you.
May 15, 2026
Reply from Restore Information Management
Hi Gina, thank you very much for your review, we are greatly pleased to hear of your positive experience with us
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