even though we were billed in error and my email did not reach the team due to their firewall protection for attachments , when i called to discuss the matter the response was perfect. it was resolved... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... See more
Company replied
I cannot fault the service in anyway. Whenever I need something from Restore they action it that day and deliver on it the next day, and in the seven years I have used their service they have never fa... See more
Company replied
Thanks to Pauline McGeough's clear explanation on how to have my query sorted out. All Restore Management Team I've come across with showcased their excellency. Good job!
Company replied
Company details
- Information Service
- Automation Company
- Business to Business Service
- Cloud Computing Service
- Records Storage Facility
Written by the company
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Contact info
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, United Kingdom
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Collection request
Prompt response but disappointed that pallet pick up was unavailable as this meant multiple transport shipments both within Orthoplastics and between ourselves and Restore which is not eco sustainable.
May 20, 2026
Reply from Restore Information Management
Hi Patricia, thank you for your review, we shall take your comments into consideration for the future
Wanted to order some storage boxes so…
Wanted to order some storage boxes so called and was told I had to email - they gave me the wrong email address.
May 20, 2026
Reply from Restore Information Management
HI Sharon, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter
Collection was made prompty.
May 15, 2026
Reply from Restore Information Management
Thank you for your review. It is great to hear you are satisfied with the service you receive from us
The Service was excellent.
The Service was excellent.
Our request was made and we had the information we required the next day.
The same with collection, once the request was made collection was made the following day
May 14, 2026
Reply from Restore Information Management
Thank you for your lovely review. We are really pleased to hear our Teams are providing the service that Restore strives to provide
Reply from Restore Information Management
Thank you for your review Faisal. It is great to hear you are satisfied with the service you receive from us
Reply from Restore Information Management
Thank you for your review, we are happy to hear of your positive experience with us
Quick and efficient delivery and…
Quick and efficient delivery and collection of requested items. Polite and friendly delivery chap
April 25, 2026
Reply from Restore Information Management
Hi Owen, many thanks for your review, we are pleased to hear of your satisfaction with the service provided to you
Quick response and turnaround regarding…
Quick response and turnaround regarding query and additional correspondences
May 15, 2026
Reply from Restore Information Management
Thank you for your review Gerard, we are very pleased to hear that you are happy with the service that Restore have provided
Very efficient in responding to…
Very efficient in responding to requests for delivery/collection of records.
Friendly staff
May 9, 2026
Reply from Restore Information Management
Hi Toni, thank you very much for this review, we are pleased to hear of your satisfaction with the service provided to you
Selins tried her hardest to assist me…
Selins tried her hardest to assist me with the password issue and lack of access to the Restore site.
While Selina was unable to resolve the issue she passed my details to the AXA contact who did help me regain access.
Thanks Selina
May 14, 2026
Reply from Restore Information Management
Hi Carol, thank you very much for your review, we are happy to hear of this, I shall pass this onto Selina.
Reply from Restore Information Management
Hi Jessica, many thanks for your review, we are pleased to hear of your satisfaction with the service provided to you
Reply from Restore Information Management
Thank you for your review Doug, we are happy to hear of your positive experience with us
Reply from Restore Information Management
Hi Gemma, thank you very much for this review, we are pleased to hear of your satisfaction with the service provided
Excellent service
Excellent service, excellent customer service.
The team are always happy to help. Especially Claire Richardson, who goes above and beyond to support all requests I send through.
May 9, 2026
Reply from Restore Information Management
Hi Michelle, thank you very much for your review, I shall pass your kind words onto the team and Claire specifically
Reply from Restore Information Management
Thank you for your kind review Susan, we are very pleased to hear that you are happy with the service Restore provided
Fast delivery.
May 9, 2026
Reply from Restore Information Management
Thank you for taking the time to leave your kind review Pertunia
Great Team at Restore
Great Team at Restore, professional, efficient, polite, helpful. Always Deliver, safe in their hands.
May 9, 2026
Reply from Restore Information Management
Thank you for your great review Peter. It is lovely to hear you received the level of service that Restore strives to provide
Great company to work with
Great company to work with - provide a really good customer service, fast responses and support. Excellent communication.
May 7, 2026
Reply from Restore Information Management
Hi Sarah, thank you very much for your review, we are very pleased to hear of your satisfaction with the service provided
Professional and prompt service.
May 2, 2026
Reply from Restore Information Management
Hi Kathryn, thank you for your review, we are very happy to hear of this
Always respond quickly to matters…
Always respond quickly to matters arising. Good service always.
May 2, 2026
Reply from Restore Information Management
Hi, thank you for your review, we are happy to hear of your satisfaction with the service provided to you
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