even though we were billed in error and my email did not reach the team due to their firewall protection for attachments , when i called to discuss the matter the response was perfect. it was resolved... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... See more
Company replied
I liked how easy I was able to communicate with the team to arrange a collection via email and followed up with a telephone call. I also had to amend the number of boxes late in the afternoon, da... See more
I cannot fault the service in anyway. Whenever I need something from Restore they action it that day and deliver on it the next day, and in the seven years I have used their service they have never fa... See more
Company replied
Company details
- Information Service
- Automation Company
- Business to Business Service
- Cloud Computing Service
- Records Storage Facility
Written by the company
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Contact info
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, United Kingdom
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Restore Information Management
Hi Emma, thank you for your review, we shall pass this comment onto the team that look after your account
Great service
Great service. Collection day as requested and efficient and friendly collection
May 1, 2026
Reply from Restore Information Management
Thank you for your review Ray, we are pleased to hear that you are happy with the service provided
Prompt delivery from our local depot
May 6, 2026
Reply from Restore Information Management
Hi, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Prompt trouble-free delivery 👍
May 1, 2026
Reply from Restore Information Management
Thank you for your review Martina, we are pleased to hear that you are happy with the service provided
Reply from Restore Information Management
Hi Hannah, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Quick delivery
April 30, 2026
Reply from Restore Information Management
Hi Lisa, thank you for your review, we are pleased to hear of your satisfaction with the service provided
Reply from Restore Information Management
Hi Alice, thank you for this review, we are pleased to hear of your happiness with the service provided
Staff were very helpful and were able…
Staff were very helpful and were able to answer my questions providing screenshots to enable me to investigate a problem that arose.
April 30, 2026
Reply from Restore Information Management
Thank you for your review Jan. It is great to hear you are happy with the service you have received
Resolved our query.
April 30, 2026
Reply from Restore Information Management
Hi Eddie, thank you for your review, we are happy to hear of your satisfaction with the service provided to you
Reply from Restore Information Management
Thank you for your review Christina. It is great to hear you are happy with the service you have received from our driver
Reply from Restore Information Management
Thank you for your review Samantha. It is great to hear you are happy with the service you have received from us
Restore very fast & efficient
Restore very fast & efficient. Great service from them every month
April 28, 2026
Reply from Restore Information Management
Hi, thank you for this review, we are pleased to hear of your happiness with the service provided to you
It was a painful experience weeks to…
It was a painful experience weeks to shred some documents how hard can it be.
April 25, 2026
Reply from Restore Information Management
Hi Adrian, thank you for your review. Apologies that your experience did not meet your expectations. Your feedback will be passed to the relevant people/team to investigate further
The speed of the response to my…
The speed of the response to my original request and the ease of ordering.
April 24, 2026
Reply from Restore Information Management
Hi Kevin, thank you for your review, we are happy to hear of your satisfaction with the service provided to you
Immediate reply to my request
April 25, 2026
Reply from Restore Information Management
Hi Patricia, thank you for this review, we are pleased to hear of you happiness with the service provided
Reply from Restore Information Management
Thank you for your review Lisa. It is great to hear you are happy with the service you received from us
Speedy uplift and nice pleasant lad.
April 21, 2026
Reply from Restore Information Management
Thank you for your review Teresa. It is great to hear you are happy with the service you received from us
Recommend
Recommend
Needed to find if information was still available after 30 years. Quick to respond and answered.
April 21, 2026
Reply from Restore Information Management
Hi Helen, many thanks for your review, we are very pleased to hear of this
Reply from Restore Information Management
Hi Suzanne, many thanks for your review, we are happy to hear of your positive experience with us
Reply from Restore Information Management
Hi Heather, thank you very much for your review, we are pleased to hear of your satisfaction with the service provided
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