even though we were billed in error and my email did not reach the team due to their firewall protection for attachments , when i called to discuss the matter the response was perfect. it was resolved... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... See more
Company replied
I liked how easy I was able to communicate with the team to arrange a collection via email and followed up with a telephone call. I also had to amend the number of boxes late in the afternoon, da... See more
I cannot fault the service in anyway. Whenever I need something from Restore they action it that day and deliver on it the next day, and in the seven years I have used their service they have never fa... See more
Company replied
Company details
- Information Service
- Automation Company
- Business to Business Service
- Cloud Computing Service
- Records Storage Facility
Written by the company
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Contact info
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, United Kingdom
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Always very prompt in replying to email…
Always very prompt in replying to email request. Very quick service, and also the delivery man is very cheerful. Great service
April 18, 2026
Reply from Restore Information Management
Hi Ruth, many thanks for your review, we are happy to hear of your positive experience with us
Request dealt with promptly
Request dealt with promptly, records received the following day.
April 15, 2026
Reply from Restore Information Management
Hi Alison, thank you very much for your review, we are very pleased to hear of your satisfaction with the service provided
Stu Kennedy - Restore Customer Care Team
This review is dedicated to Stu Kennedy, Account Manager, Central Customer Care Team.
We are currently undertaking a major project reviewing our archiving process, which has required the retrieval of extensive historical data and past cost information. After several unsuccessful attempts to find the right contact at Restore, 5 different phone numbers dialled, rang once, then cut off, and 3 different emails bouncing back, I submitted an enquiry via the website contact page—and I’m extremely glad I did, as Stu got in touch almost immediately.
I genuinely could not ask for a more efficient, friendly, or knowledgeable account manager. From the outset, Stu responded to my emails almost instantly, clearly explaining what he would do to help and providing realistic timescales for retrieving the information I needed—and these requests were far from straightforward. True to his word, he keeps me regularly updated, delivers exactly when he says he would, and is making the entire process smooth and stress-free.
Stu is an absolute pleasure to deal with and sets a gold standard for customer care. If every Customer Care professional I work with operated at even 50% of Stu’s level, I would be a very happy Facilities Manager indeed. Thank heavens he picked up my account. Thank you so much, Stu—your support is invaluable.
April 16, 2026
Unprompted review
Reply from Restore Information Management
Hi Emma, thank you very much for your gleaming review, i will make sure that Stu sees these very kind words, we are very pleased to read this
Excellent service
Response times to queries is excellent and problems are always resolved quickly and efficiently. Resolve provides us with a great service.
April 15, 2026
Reply from Restore Information Management
Thank you for your great review Angela. It is wonderful to hear Restore have provided you with the level of service we aim to achieve
Reply from Restore Information Management
Thankyou for your kind review Sharon. It is great to hear you are happy with the service received.
Always good/great at providing customer…
Always good/great at providing customer support.
April 14, 2026
Reply from Restore Information Management
Thank you for your review Hope, we are pleased to hear that you are happy with the service Restore provides for you
Reply from Restore Information Management
Hi Melanie, thank you for your review, we are greatly pleased to hear of your satisfaction with the service provided to you
Easy to order files back from storage
Easy to order archive files back from storage by email, can request a specific delivery date, delivered on the correct day
April 8, 2026
Reply from Restore Information Management
Hi Suzanne, thank you very much for your review, we are pleased to hear of your positive experience with us
Customer Service
My contact is Glenn and I always find them really helpful. When Our company has asked for information on the boxes stored, Glenn is always efficient and prompt.
Well done Glenn
April 11, 2026
Reply from Restore Information Management
Hi Karen, thank you for your review, we are happy to hear that you are pleased with the service provided and will pass this on to Glenn
Reply from Restore Information Management
Hi Sue, thank you for your review, we are happy to hear that you are pleased with the service provided
Reply from Restore Information Management
Hi, thank you for your review, we are happy to hear that you a pleased with the service provided
Solid good service
March 31, 2026
Reply from Restore Information Management
Hi, thank you very much for your review, we are pleased to hear of your positive experience with us
Friendly staff & great service
All staff at Restore are friendly and helpful and the communication from them is great!
March 31, 2026
Reply from Restore Information Management
Thank you for your great review. We are pleased to hear you are happy with the service we provide for you.
On the whole ...
On the whole .... everything good. delivery on time. occasionally bit of a mix up with boxes & bar codes but is usually sorted straight away once i have spoken to customer care team.
March 31, 2026
Reply from Restore Information Management
Thank you for review Julie, your comments are greatly appreciated
Efficient as always.
April 2, 2026
Reply from Restore Information Management
Hi Steven, thank you for your review, we are greatly pleased to hear of your satisfaction with the service provided to you
Really rapid response!!!!
Rapid response to my enquiry...alternate options provided...extremely efficient!
Great work Henry.
March 31, 2026
Reply from Restore Information Management
Hi Jane, thank you for your review, we are happy to hear of your pleasant experience with us
Excellent Service
Excellent service as always. The collection person is always nice and polite and has a smile on their face. A very efficient and reliable service. Would definitely recommend.
March 27, 2026
Reply from Restore Information Management
Hi, Thank you for your review, we are pleased to hear that you are happy with the service provided to you
Fantastic timescales
I only sent my request later on Friday afternoon as it was a last minute but urgent request. I came into an email on Monday morning to confirm that I would receive the archive box that day. Within an hour of receiving the email, the box had arrived. Very impressed with the service.
March 30, 2026
Reply from Restore Information Management
Thank you for your wonderful review Samantha, your comments are greatly appreciated. We are very pleased to hear you are happy with the service received from Restore
Reply from Restore Information Management
Thank you for your lovely review Emma, it is great to hear you are happy with the service received
Fast & Efficient service!
March 24, 2026
Reply from Restore Information Management
Thank you for your review Ralph, we are pleased to hear that you are happy with the service Restore provided for you
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