Retro Clasico Reviews 

Incorrect item sent, I have emailed three times and haven’t even had as much as acknowledgement, £17 for a mug is overpriced and I wasn’t expecting this level of crap service for an expensive mug! Don’t use this company!

Have ordered a football scarf on 29/12/2025 and payment processed 31/12/2025. Apart from acknowledgment of order, I have heard nothing since then and no scarf !

I ordered an item and was told it was dispatched on the 22nd December. I wasn't expecting a quick delivery over the busiest delivery period of the year but my item still hasn't arrived and I have had no reply to my emails or Facebook message enquiry. I wish I had read the reviews on here first.
I didn't say want to have to leave a bad review but as it seems to be the only way some people are getting replies, here we are.
I would appreciate if someone could contact me about my item.

I'm assuming this has shut down?... I've asked my bank to refund me. Purchase made 17 days ago...not arrived and no response

Ah, Retro Classico I’m kind of upset with you at the moment.
Now I know we all make mistakes once in a while, I know I do !
But, you know what I sort them out, I don’t ignore customers or bury my head in the sand
So here in lies the issue
I placed an order and it took forever to arrive, but hey, the Post Office can be ** so I’ll let that one slide
BUT… my order was for two items and I only got one
Again, ** happens, mistakes happen, things get put in the wrong parcels, that’s part of life.
BUT… when a customer reaches out not once, not twice but three times and gets no response he begins to think…
Is everything OK at Retro Clasico ? Do you need a hug ?
I’m the kind of guy that likes to help

So help me and I’ll help you
Drop me an email, lets sort out getting my order
Try and turn an unhappy customer into a happy one, that’s how you build a business
Try and turn a first time customer into a regular one, that’s how you build a business
You design great stuff but if you can’t deliver then someone else will probably step up

Your call x

I ordered four posters and was a little anxious as they took a long time to arrive! i received an email saying they'd been dispatched but, ten days later, they still hadn't arrived. However, they finally turned up yesterday and are of excellent quality, so it was worth the wait!

Received the wrong item and despite immediate responses on the day from. Matt which made me feel much better, a complete radio silence followed. Sent 3 x emails asking when to expect the correct item and despite claims on the website of "replies within one working day", these have not been forthcoming. Still awaiting the correct item, a refund or any kind of contact atall from the company... 3 weeks before Christmas!!!

Oh, sweet irony. Getting an email asking me to give a review, because too many people are giving negative reviews.

Avoid at all costs. Like a large number of people here, my order never arrived. I have emailed repeatedly, and tried to contact the company on Facebook. I have not had any response.

I was going to treat this as a learning experience and move on, but then Retro Classico kindly invited me to share my thoughts.

I am glad some people are getting their orders, but there’s no way to reliably know if you will be lucky or not.

hello,

just putting my order number here (#282724) in case Retro Classico are actually checking this site. Bazball T-shirt ordered but still not arrived. Seeing the other reviews on here, I’m doubting I’ll ever actually receive it. Just posting on here in the hope that the company actually engages on here. I’ve sent 5 emails, all with no reply.

Draw your own conclusions.

Update: they finally responded, fair play. Will amend if it turns up

I read the trust pilot reviews after I placed an order and then expected the worst. However my order arrived a week later. Exactly what I asked for.

Terrible. Ordered a mug but it came with a printing defect. Requested a non-faulty item to be sent. This eventually arrived, and but with the same problem. Reuqested a refund - no response. Interactions very slow or none at all. Definitely avoid.

Ordered a shirt and mug - shirt arrived mug did not - contacted countless times by email and socials - company blocked me on social - no response or remains item - DO NOT USE THIS COMPANY!!!

Never delivered. Had to reclaim from bank.

Ordered a mobile phone case from this company, item never arrived and despite numerous attempts to contact them through email and social media, didn’t get any reply as to where my order was. Resorted to claiming my money back via my bank
Please avoid!!!!

Quirky gift, well made and speedily delivered.

I ordered 2 Ceefax mugs in May 2024 and after numerous messages and emails I’ve sent to advise them o never received my order, I haven’t yet had any form of response. I’ve sent screenshots of the receipt and order number and not one person has replied. Please don’t order from them as they don’t respond back.

Ordered a retro shirt in January and after sending several emails I didn’t get any replies and have not received the shirt or a refund.

Got sent the wrong product. I accept these mistakes happen but this hasn't been rectified. Every email chasing has been ignored and has now been over a month. From what I can see the only way of getting a response out of them is to leave a negative review, so here I am

Gone bankrupt?

As I was trying to get some information about my purchase, I came across recent reviews — and the pattern is clear, and identical to mine.

I bought a scarf in late August and haven’t received any updates since then (let alone the item itself). I’ve written four times to the email that’s supposed to be for customer service and haven’t received a single reply.

It’s clear that I’ve lost my money. I just hope that anyone reading this doesn’t make the same mistake.

Buyers beware.

I ordered a mug and mouse mat for brothers birthday. Mug arrived mouse mat didn't. Emailed 3 times but got no reply. Also messaged on Instagram but no reply!
Fuming.
Beware as may not receive what you order!