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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, including receiving items that were not what they ordered, incorrect sizes, or products that did not match the descriptions or images online. People frequently mentioned that the quality of the products received was poor, with materials often differing from what was advertised and items being unwearable or poorly constructed. There were also complaints about difficulties in obtaining refunds, with some customers being offered partial refunds or gift cards instead of full reimbursement, and others struggling to get any response from the company regarding their requests. However, some people were satisfied with their purchases, finding certain clothing items to be flattering, comfortable, and stylish. A few other people also felt that some products, like shoes and accessories, were true to size, well-made, and matched the online descriptions.

What people talk about most

Product

Users describe ambiguous interactions with product quality and accuracy. Many reviewers express significant... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers express disappointment, citing... See more

Order

Consumers consistently express strong dissatisfaction with their orders. Many report receiving items that... See more

Refund

Clients share ambiguous opinions on refunds. Many customers express frustration with not receiving full... See more

Based on these reviews

Rated 1 out of 5 stars

I’ve ordered a product & immediately asked them to cancel the order as they took double from my card than the price. They refunded the difference (not sure how unless they keep card details) & are st... See more

Rated 1 out of 5 stars

Retrolinen is either a scam or incompetent. It says clearly on the website "easy returns". My experience was the total opposite. They didn't even give me the option to return the item which was the... See more

Rated 1 out of 5 stars

It misrepresents it's product. The item detail stated it was a cotton-linen blend, it turned out to be acrylic. It was sent to me from California but they insisted I return it to China where it was ma... See more

Rated 1 out of 5 stars

This is not a reputable company. I bought the clothes in the photo. The photos online are nice but don't match the reality. The fabric is definitely not what's listed in the description, and t... See more

Rated 1 out of 5 stars

The items I ordered were of poor quality and one was huge even though it was a small. I contacted the company and was offered a 10% refund or a £30 gift card. I wanted to return the items but haven’t... See more

Rated 1 out of 5 stars

I ordered a beautiful red silk dress. I got a crappy red synthetic dress that did not resemble what I ordered in any way other than it was a red dress. I would love to post photos here but there i... See more

Rated 1 out of 5 stars

WORST company EVER!! Do not buy from this company!! I ordered a pair of boots which took over a month to finally arrive and they were the wrong ones. They offered me a 10% refund or 30% gift card. It’... See more

Rated 1 out of 5 stars

Ordered placed on 19th November total cost just over £37. We have still not received our order, we have sent emails asking for a delivery or refund no reply. I can not go lower than 1 star 😤

Rated 1 out of 5 stars

Placed order for £23.09 and was charged £28.86! I have immediately asked to cancel order or have a refund of the over charge. BEWARE!!! I am not hopeful, now I've seen the other reviews.

Rated 1 out of 5 stars

I ordered shoes at Retrolinen and what I received was totally different from what they advertised and I ordered I am hoping to get my full refund save to say they gave me some bullshit story about the... See more

Rated 1 out of 5 stars

if there was a zero rating i’d give a zero. first off it took a month before shipping out my orders. 4 pieces! 2 tops and 2 dresses. then 2 arrived. both extra small when i ordered 2XL. and they... See more

Rated 1 out of 5 stars

Worst company ever . Very bad quality of product and very bad customer service. I have to pay to return the product and return by myself. Quality of dress I bought is very bad.

Rated 1 out of 5 stars

Retrolinen is a bloody scam,a fraud and a they are thugs.I urge people not to buy from them because their products look nice on the picture but cheap in person.The workmanship is shoddy.The material t... See more

Rated 1 out of 5 stars

Images of the product I ordered did not match the real item in any way! If you are paying over $100 for an item you at least expect to get something in quality close to the image, instead it is a bad... See more

Rated 5 out of 5 stars

This dress fits wonderfully! The cut is so flattering and the material feels soft. It's become my new staple piece for after-work plans. I'm just so happy with it.

Rated 5 out of 5 stars

This new dress is just perfect for warm weather. The linen material keeps me cool, and the style is so breezy. I've already gotten so many compliments on it!

Rated 5 out of 5 stars

Bought a dress for a holiday party and it was a total hit! The velvet material felt so luxe and the fit was incredibly flattering. Arrived with plenty of time to spare.

Rated 5 out of 5 stars

I'm obsessed with the simple, classic designs. My new top is versatile enough for work or weekends. This is my new favorite online shop.

Rated 5 out of 5 stars

This necklace is so delicate and pretty! It goes with everything I own. Looks just like the photos too - always a relief when buying online.

Rated 5 out of 5 stars

These crew socks are so thick and comfy, perfect for keeping my feet warm inside my boots on cold days. I'm impressed they've held up so well in the wash.

Rated 3 out of 5 stars

After several sollicits to Retrolinen informing them also about the bad reputation of their courrier HC Parcel they promised to resend the goods. I was sceptical but a few days ago I receive the parce... See more

Rated 5 out of 5 stars

These sandals are perfect for summer! They're super comfortable and fit true to size - exactly what I was looking for.

Rated 5 out of 5 stars

I love this wide-leg jumpsuit! It's chic comfortable, and the fabric drapes nicely - so easy to throw on and look put-together.

Rated 5 out of 5 stars

This parka is perfect for those chilly, rainy days. I like that it's not too bulky but still keeps me warm and dry. The oversized pockets are super practical, too!

Rated 5 out of 5 stars

This bag fits my work laptop and notebooks perfectly. The quality feels great for the price too - better than I expected!

Rated 5 out of 5 stars

I'm so happy with my new boots! The fit is spot-on, and they're comfy enough to wear all day long without my feet hurting.

Rated 5 out of 5 stars

I love this wide-brim hat! Wore it to a garden party and got so many compliments. It keeps the sun off my face and looks super chic.

Rated 4 out of 5 stars

These leather shoes look shapr. The were a bit stiff at first and took a few wears to breaks in, but no they fit great!


Company details


Contact info

2.7

Poor

TrustScore 2.5 out of 5

38 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

OVER CHARGED!!

Placed order for £23.09 and was charged £28.86! I have immediately asked to cancel order or have a refund of the over charge. BEWARE!!! I am not hopeful, now I've seen the other reviews.

September 27, 2025
Unprompted review
Rated 1 out of 5 stars

Overcharged & want full refund…

I’ve ordered a product & immediately asked them to cancel the order as they took double from my card than the price. They refunded the difference (not sure how unless they keep card details) & are still sending the item. I keep telling them I want a full refund & I just get a standard reply, not even relevant to my question

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Beware of this company

Beware of this company! Awful low quality products and zero customer service. They will not refund you due to high return shipping costs. Total scam company.

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

WORST company EVER!

WORST company EVER!! Do not buy from this company!! I ordered a pair of boots which took over a month to finally arrive and they were the wrong ones. They offered me a 10% refund or 30% gift card. It’s insulting. Their product is cheap and not well made and when they made a mistake they left their costumer super unhappy and aren’t willing to make it right. I will NEVER order anything from them again.

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

It misrepresents it's product

It misrepresents it's product. The item detail stated it was a cotton-linen blend, it turned out to be acrylic. It was sent to me from California but they insisted I return it to China where it was made. I stated the shipping exceeded the price of the item, so they said they would return 15% of my purchase price. They are not a company you want to do business with.

August 4, 2025
Unprompted review
Rated 3 out of 5 stars

Retrolinen finally delivered

After several sollicits to Retrolinen informing them also about the bad reputation of their courrier HC Parcel they promised to resend the goods. I was sceptical but a few days ago I receive the parcel through another courrier. Goods were those ordered, quality of the clothing might have been better but they are ok. So for everybody who faced my situation eventually a lot of pressing on them helps. Anyway goods arrived from Soolinen.

July 29, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!

This is not a reputable company. I bought the clothes in the photo. The photos online are nice but don't match the reality. The fabric is definitely not what's listed in the description, and then there's no label indicating the material. Basically, you're paying a lot for what it actually is. Furthermore, the dress with the colored insert is a disaster! They took a ready-made dress, ripped one side, inserted a different colored fabric, and re-sew it. The dress is unwearable! It's all crooked and has a flaw in the bust, unwatchable. The bad part is that you can't even have it unstitched and fixed because, given the poor-quality fabric, it would be visible and ruin the dress, which isn't cheap anyway, not to mention the cost of the tailor, assuming the tailor is willing to intervene. Not to mention that I wait 3 month for have it. I cannot find e find where insert the pictures so the dress is Women Champagne Asymmetrical Patchwork Print Silk Long Dress Sleeveless
Price

£91.86
and Vintage Navy V Neck Draping Chiffon Cami Dress Sleeveless Summer
Price

£64.00

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

Company is Cover Company for Mofylook

I never received a tracking number, and tried to go to the site. The person who emailed the confirmation email made a mistake and listed "mofylook.com" as the site even though I made the purchase through Retrolinen. The link to the page they provided in the confirmation email also went to this site. The site does not exist. The link went to the same message (does not exist).

Upon further digging on mofylook (the links provided on the receipt, it is a scam company. The BBB, Scam Advisor, Missed Customer, and Scam Pulse all list it as a scam company and site. I am now trying to get my money back. It has only been one day, but I am worried.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered item 6 Jan 2025, received it 30/1/25

I ordered a necklace on January 1 received it on 30th Jan. I did panic a little after reading reviews on their site,but now I am happy to purchase items because the item arrived at the end of the month, so I am pleased with the result. I have to admit by buying in the USA it doubled in amount, but it's simply that our New Zealand dollar is not worth much unless we export and not import. Again, pleased with my purchase.

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

It’s all wrong

It’s all wrong ! This site makes an impression on people that it’s English and when you surf it you find out that it’s not. I purchased a jacket long time ago and I tracked it. It always said it’s awaiting shipping. When I contacted them and used a threatening language. They changed the status of the order to shipped. I did the same again and the status changed again to arrive at destination. Nothing happened since the last time I checked.
They are only buying themselves time in the hope that one will get bored!
IT IS A FRAUD SITE

December 3, 2024
Unprompted review
Rated 1 out of 5 stars

Scam Clothing Website

SCAM CLOTHING WEBSITE. Completely illegitimate. Presents photos on its site that it has clearly stolen from reputable sites, takes your money, emails you a false Tracking Number, and never sends the product. If you contact them by email, they keep sending back, "Sorry, it's in process" or "Sorry, we're out of stock," or "Sorry, we shipped it but now it's lost," or "Best wishes to you and your family" bs. STAY AWAY!

July 10, 2024
Unprompted review
Show reviews in all languages. (38 reviews)

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