Retro Snap Cameras Reviews 

97
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, most reviewers were unhappy with their experience overall. Many customers reported that the product frequently stopped working shortly after purchase or initial use, often failing to turn on or hold a charge. People also found the product quality to be poor, describing it as cheap, flimsy, and comparable to a child's camera. Reviewers frequently experienced issues with image quality, noting that pictures did not meet expectations, were difficult to transfer, or appeared corrupted. A significant number of customers were unable to get a response from customer service, with emails and messages often going unanswered for extended periods. Many also reported receiving incorrect items, such as a different color than ordered, or not receiving their orders at all.

What people talk about most

Product

Consumers find product to be negative, with many reporting that the camera stopped working shortly after... See more

Quality

Reviewers highlight significant dissatisfaction with the quality of the product, frequently reporting that... See more

Response time

Users describe negative interactions with response times, with many reporting that their emails and customer... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting that their emails and... See more

Order

People report negative experiences with order, with many customers stating their orders never arrived or took... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I was bought this camera in February, after a full charge and then taking 4 photos it stopped working. I fully charged it several times and it wouldn’t turn back on, the red light to show it was charg... See more

Rated 1 out of 5 stars

A company of amateurs. Firstly, the console took 5 weeks to arrive despite multiple emails along the way suggesting that it had shipped or was being held in customs. All complete lies. Secondly, when... See more

Rated 1 out of 5 stars

Recieved a retro snap camera as a birthday gift, and after only 3 uses the camera has stopped working and won’t turn on. I tried to seek advice via the website but the domain no longer exists and ha... See more

Rated 1 out of 5 stars

Camera won't format regardless of what I connect to it. Sent a form on rhe website. Nothing after a fortnight. Sent an email. No reply after a week. Comments are limited on their instagram. Absolutely... See more


Company details

  1. Camera Store

Written by the company

Retro Snap Cameras is an innovative photography brand designed to blend the nostalgic charm of analogue photography with the practicality and sustainability of modern technology. Our cameras are entirely screen-free and non-disposable, offering a mindful and authentic photographic experience away from digital distractions. Each Retro Snap Camera features five distinctive built-in filters, allowing users to creatively capture memories in the style they love most. With a generous capacity of 2,500 photos, there's ample room to document life's adventures, milestones, and everyday moments without the worry of running out of space. We also proudly integrate WristiStrap—a stylish, comfortable, and practical wrist strap—ensuring your camera stays secure and within easy reach wherever your journey takes you. Retro Snap Cameras encourages you to reconnect with photography in its purest form: intentional, creative, and meaningful.


Contact info

1.8

Poor

TrustScore 2 out of 5

97 reviews

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1-star

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1.8

All reviews

(97)

52 reviews in the last 12 months

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Rated 3 out of 5 stars

Awesome but minor flaw.

I would love to give this thing 5 stars because it checks all the boxes I was looking for.
Small,compact and portable.
USB C charge
Can transfer files directly from the camera to a phone via usb C
Or use a card reader for the SD card.
And the built in filters are okay. As I expected. The retro and standard are most used for sure.

The only issues I’m finding with the camera is if you do connect it to your phone. And it dies. It won’t charge. Because when you plug it in it’s thinking it’s being read by usb device and not charged so the battery needs to complete a cycle Out or something. Because when this does happen to me it will stay dead and won’t take a charge for about a day. But it I let it sit unconnected for a while(about 12hours) and plug it bag in its then recognized as a charger and will charge.

This is the only glaring issues I’ve found with the camera .
Bigger battery would be nice
And flash is an un needed gimmick

April 27, 2025
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi Robbie,

Thanks so much for the thoughtful and detailed review — we really appreciate you taking the time to share both what you love and where you think we can improve.

We’re glad to hear the size, portability, USB-C connectivity, and built-in filters are all hitting the mark for you. That’s exactly the kind of simple, flexible setup we aim for.

As for the charging issue you flagged — that’s incredibly helpful feedback, and we’re already passing it to our product team to investigate further. Your workaround (letting it sit unplugged before charging) is a great observation and will definitely help others in the meantime.

Appreciate your suggestion on the battery and your thoughts on the flash too. We’re always listening — and shaping future models based on feedback just like this.

Thanks again for your honesty and support!
– The Retro Snap Cameras Team 📸🔋

Rated 5 out of 5 stars

Highly recommend!

Highly recommend!

May 19, 2025
Unprompted review
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi Liv,

Thank you so much for the recommendation — we really appreciate it! We're so glad you're enjoying your Retro Snap experience.

Wishing you many more great moments to capture 📸✨
– The Retro Snap Cameras Team

Rated 5 out of 5 stars

Love this camera!😍

May 19, 2025
Unprompted review
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi Liv,

Thanks so much for the recommendation! We're so glad you're enjoying your Retro Snap experience.

Here’s to capturing loads of amazing moments 📸✨

– The Retro Snap Cameras Team

Rated 4 out of 5 stars

Cool alternative to disposable film camera

Took a little while to dispatch after ordering, but happy with the camera. I got 2 snap faces, which is cool to switch them up, and I like the different filter options. I used to spend a lot of money getting photos developed for my point and shoot - so this is a great alternative.

April 16, 2025
Unprompted review
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi Oscar,

Thanks for the great feedback! We're really glad you're enjoying the camera and the flexibility of switching up your Snap Faces — that's exactly what they're for! Sorry again for the slight delay on dispatch, but we’re happy to hear it was worth the wait.

It’s awesome to know we’re helping people enjoy that point-and-shoot vibe without the cost of developing film. Appreciate you choosing Retro Snap!

Cheers,
The Retro Snap Cameras Team 📸🧡

Rated 5 out of 5 stars

Amazing Customer Service

I ordered my V2 camera after a family member had one and they couldn’t stop talking about it. I ordered it on the Wednesday and it was delivered by the Friday. Brilliant service!

The website was super easy to navigate and there were so many different colours to chose from, I went with the blue snap, I love it! My 12 year old son loves it too and is always taking pictures when we’re out and about.

Overall customer service was fantastic, communication clear and I already can’t wait for V3!

April 23, 2025
Unprompted review
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi Shane,

Thanks so much for the amazing review — this made our day! We’re thrilled to hear the V2 camera lived up to the hype and that it reached you so quickly. Great choice with the Blue Snap too — it's a firm favourite!

We especially love that your son’s getting involved — that’s exactly what Retro Snap is all about: fun, creativity, and moments shared. We’ll be sure to let you know when V3 lands… it’s going to be a good one 👀📸

Thanks again for the support!
– The Retro Snap Cameras Team

Rated 5 out of 5 stars

Highly recommend Retro Snap 👏

Really loving my experience so far with my Retro Snap. Nice and easy to use and the hand strap is super helpful. Good range of filters loaded into the camera too. The changeable snap faces are a sweet touch, can’t wait to get some more 🤘

May 19, 2025
Unprompted review
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi Joe,

Thanks a ton for the great review — we’re so glad you’re loving your Retro Snap experience! The hand strap and filter range are all about making it fun and fuss-free, and we’re buzzing to hear you're already eyeing up more Snap Faces.

Appreciate the recommendation — here’s to many more epic shots 🤘📸

– The Retro Snap Cameras Team

Rated 5 out of 5 stars

No phone, great pics.

Took the camera to the beach as I didn’t want to take my phone. Took more photos than I ever have before. And better ones. Love this!

May 18, 2025
Unprompted review
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi

We love this — exactly the kind of experience we hoped Retro Snap would create! No phone, just pure moments and great photos. Thanks so much for sharing, and we’re so glad it made your beach day even better.

Here’s to more unplugged adventures 📸🌊

– The Retro Snap Cameras Team

Rated 5 out of 5 stars

Highly recommend!

Highly recommend!

May 19, 2025
Unprompted review
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi Ellen,

Thank you so much for the recommendation! We’re really glad you’re enjoying your Retro Snap experience — it means a lot to us.

Wishing you loads of fun and unforgettable photos 📸💫

– The Retro Snap Cameras Team

Rated 5 out of 5 stars

Exceptional Experience with RetroSnap Cameras!

I recently purchased a vintage camera from RetroSnap Cameras, and the entire experience was nothing short of outstanding. From the moment I landed on their website, I was impressed by the clear, detailed descriptions and high-quality images of their extensive product range.

The ordering process was seamless, and I was kept informed at every stage of my purchase. My camera arrived promptly, meticulously packaged to ensure it was in perfect condition. The product itself exceeded my expectations — it was exactly as described, and the quality was exceptional.

What truly sets RetroSnap Cameras apart is their dedication to customer satisfaction. I had a couple of questions about my camera, and their customer support team responded promptly with friendly, knowledgeable advice, ensuring I got the most out of my purchase.

If you’re a photography enthusiast looking for a reliable source of high-quality vintage cameras, look no further than RetroSnap Cameras. Highly recommended!

May 19, 2025
Unprompted review
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi Gary,

Thank you so much for your thoughtful and generous review — we’re genuinely grateful! From your experience on the website to unboxing your camera, it’s brilliant to hear that everything lived up to (and exceeded) expectations.

We’re especially pleased that our support team could help you get the most out of your new camera. That kind of feedback means the world to us, and it's what we strive for every day.

Thanks again for recommending us — here’s to many more brilliant shots and creative adventures!

– The Retro Snap Cameras Team 📸🧡

Rated 5 out of 5 stars

Top quality

Top quality, so glad I bought

May 19, 2025
Unprompted review
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi Max,

Thanks so much for the kind words! We're really glad you're happy with your purchase — top quality is exactly what we aim for.

Enjoy every snap 📸🙌

– The Retro Snap Cameras Team

Rated 1 out of 5 stars

The camera was defective on arrival

The camera was defective on arrival. I contacted them and have been ignored. I have been left with no option but to start a PayPal claim against them.

Whilst busily ignoring my email they have instead spent their time sending me emails asking me to upload my snaps, which is impossible on a broken camera and sending me trustpilot invitations to review them.

I think they are living in cloud cuckoo land?

I can't review the camera itself as it has never worked, but looking at the quality of the build, it's not worth £15 let alone £65.

Avoid just because of the customer service never mind the product itself.

May 12, 2025
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi Martin,

We’re really sorry to hear about your experience and appreciate you bringing it to our attention. We take issues like this seriously, and it’s certainly not the level of service we aim to provide.

We’ve searched our system using the details you’ve provided but haven’t found any unanswered emails from your address — if we've missed something, that’s on us, and we’d like to put it right as quickly as possible.

Please contact us directly at support@retrosnap.co with your order number and we’ll make this right — whether that’s a replacement or refund, you’ll be looked after.

Thanks again for your patience, and we hope to resolve this with you promptly.

– The Retro Snap Cameras Team

Rated 5 out of 5 stars

Great product and customer experience

Only have good things to say about Retro Snap - quick delivery, great customer service when I contacted them with a query after ordering, and the product itself is spot on. Looks great, fun to use and great picture quality. Myself and my kids have all used it and captured some great snaps along the way. Looking forward to taking it on holiday this summer 📸

May 9, 2025
Unprompted review
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi Sarah,

Thank you so much for the lovely review — it means a lot to the whole team! We’re so pleased to hear the camera’s been a hit with the whole family and that you had a great experience with our team.

We hope it becomes the perfect companion for your summer holidays — can’t wait to see the snaps you take 📸☀️

All the best,
– The Retro Snap Cameras Team

Rated 1 out of 5 stars

Just don’t buy it

Just don’t buy it. This is not the same company as Capm Snap — they simply copied the idea and offer poor service. There is zero communication from their support team.

May 18, 2025
Unprompted review
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi Igor,

Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.

We want to clarify that we are not affiliated with Camp Snap, but we are also not a copy — we are a separate company with our own products, processes, and team. We take originality and customer satisfaction seriously, and we’re committed to providing a reliable service to all our customers.

We’re also sorry if you experienced difficulty reaching us. Our support team aims to respond to all enquiries as quickly as possible, and we’re continually working to improve communication across all platforms.

If there’s anything unresolved that we can assist with, please don’t hesitate to reach out directly — we’d be happy to help.

Best regards,
Retro Snap Cameras

Rated 5 out of 5 stars

Great little camera

Great little camera, arrived quickly, love being able to change filters so easily!

May 10, 2025
Unprompted review
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi Josh,

Thanks for the great feedback! We’re glad your camera arrived quickly and that you’re enjoying the filter options — they’re such a fun way to switch up your shots on the go.

Happy snapping! 📸
– The Retro Snap Cameras Team

Rated 5 out of 5 stars

Bdy present!

Brought the camera for my uncle birthday. He loved the present!! Great customer service!

May 12, 2025
Unprompted review
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi Kash,

Thanks so much for the kind words — we’re thrilled to hear your uncle loved his birthday present! It’s always great to be part of someone’s special day, and we’re glad our customer service helped make it smooth.

Here’s to many great snaps ahead 🎉📸
– The Retro Snap Cameras Team

Rated 5 out of 5 stars

an excellent first camera for a budding photographer

I got this camera for my daughter and she absolutely loves it, adding her own filters and getting her into photography, she loves the anticipation of connecting the camera to my laptop and seeing her handywork on the big screen!

May 13, 2025
Unprompted review
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi Josie,

Thank you so much for the lovely review! It’s brilliant to hear your daughter is enjoying her Retro Snap — we love that it’s inspiring her creativity and getting her into photography. That moment of anticipation when uploading the photos is something really special!

Wishing you both loads more memory-making moments together 📸💫
– The Retro Snap Cameras Team

Rated 5 out of 5 stars

My teenage kids absolutely love them...

My teenage kids absolutely love their Retro Snaps, they get to see what it was like back in the 80's when you could take pics without instantly seeing them ignoring them. Great product for the price, we are going to customise some snap faces for fun too!

April 24, 2025
Unprompted review
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi Scott,

Love this — thank you! It’s amazing to hear your teens are enjoying a taste of 80s-style photo fun (minus the perms and mixtapes). We’re all about slowing things down and making every snap count, so it’s great to hear it’s resonating.

Customising Snap Faces sounds like a brilliant idea — can’t wait to see what you come up with!

Thanks again for the support,
– The Retro Snap Cameras Team 📸🎨

Rated 5 out of 5 stars

A brilliant throwback experience

I ordered a Retro Snap Camera after seeing the ads on Instagram. I used the SnapFaces discount code from the pop-up on the Retro Snap website and got two free SnapFaces. I went for teal, blue, and purple!

We took the camera out on a family day over the weekend and I’m honestly really impressed. My kids (10 and 5) loved using it too. Because it’s screen-free, they weren’t distracted or constantly checking the photos, they just focused on capturing the moment.

When we got home and uploaded the photos (which was super easy), we were excited to finally see what we’d taken. A very nostalgic experience for me, like a sped-up version of waiting a few days to get photos developed at the local pharmacy, when we used to use disposable cameras back in the day!

The camera has 5 built-in filters. The 'Retro' filter is definitely my favourite, this style is a near-perfect comparison to those developed on a disposable.

It’s been a great way to get the kids off screens while still being creative; they’ve had so much fun.

Definitely recommended if you’re after something a bit different and fun to use.

April 25, 2025
Unprompted review
Retro Snap Cameras logo

Reply from Retro Snap Cameras

Hi Jason,

Thanks so much for such a detailed and heartwarming review — we absolutely loved reading this! It’s brilliant to hear how much you and your kids enjoyed using the Retro Snap on your family day out. That screen-free focus and sense of anticipation is exactly what we were aiming for — bringing a little nostalgia and creativity to a new generation.

Teal, blue, and purple Snap Faces? Strong choices! And we’re right there with you — the Retro filter is a classic.

Thanks again for the recommendation and support. Here’s to many more moments captured, the old-school way 📸💜

– The Retro Snap Cameras Team

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