Retro Soccer UK Reviews 

120
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Ordered 2 jerseys from them on June 8th, it’s now July 1st and I have no tracking of my order, they keep sending me emails saying it has now been shipped every 2 weeks. I contacted their customer supp... See more

Rated 5 out of 5 stars

I came here before making an order, and decided to go for after the broad positive feedback. I bought a shirt I looked for years and years (Inter's third kit 04/05). Ordered on June 19, received... See more

Company replied

Rated 5 out of 5 stars

Ive had numerous orders from Retro Soccer and theyve been brilliant. Just had the AFC Richmond arrive. There was no option to add a name or number so i cheekily emailed them and they added Roj... See more

Rated 5 out of 5 stars

Great, in every way possible. I have bought numerous items over the last two years, haven´t had one complaint. The quality is outstanding, the material is brilliant, name & numbers are top spec but ab... See more

3.8

Great

TrustScore 4 out of 5

120 reviews

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3.8

All reviews

(120)

3 reviews in the last 12 months

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Rated 4 out of 5 stars

SOLVED! Issue with missing jersey

First and foremost I have to say I wrote a different review here before because I was unhappy with the customer service. I have ordered 5 jerseys and one was missing and at first it seemed like nobody cared. BUT! then I wrote a review on here and it made the people of RetroSoccer aware of the issue. And they took care immediately. It took them some days to get track of the e-mails and I still say that they have to improve in the customer service department but it seems like they are very eager to do something about it. My refund was delivered very fast (in like 5 mins after I confirmed it) and they even refunded the shipping costs since this whole case took them a little longer.

All in all I can tell you that I am happy now how well this all went down in the end. Qualitywise the jerseys are actually really, really good, given the fact these are only replicas.
I do not regret ordering from here since they provided me with the jersey of my dreams which is impossible to get as an "authentic" jersey. I will definitely buy a jersey again from RetroSoccerUK.

January 20, 2023
Unprompted review
Retro Soccer UK logo

Reply from Retro Soccer UK

Thank you Alex, and once again apologies for the delay and misunderstandings. You are a valued customer and we look forward to seeing you again.

Rated 4 out of 5 stars

Orderd a jersey which took about 3…

Orderd a jersey which took about 3 months to deliver (Germany) due to problems with the royal mail. But what can I say? One day it was in my mailbox. Jersey has great quality and Customer Support was always fast and friendly

January 25, 2023
Unprompted review
Retro Soccer UK logo

Reply from Retro Soccer UK

Thank you Dominik :))

Rated 5 out of 5 stars

I highly recommend Retro Soccer UK

I highly recommend Retro Soccer UK! I has an issue with the sizing on one of the shirts and nothing was too much trouble. My emails were answered swiftly. They replaced my shirt which arrived quickly and without issue. Will be ordering again soon!

January 26, 2023
Unprompted review
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Reply from Retro Soccer UK

Thank you for your review Hannah :) Happy to help out anytime

Rated 1 out of 5 stars

Still waiting

Ordered on Dec 5th. Now Jan 25 and still nothing has arrived. I received an answer on my first email stating that the package was on its way. After that all my follow up emails remain ignored. Looks to be a trustworthy business but communication is not the best…

Edit: Ordernumber is 16175, please respond to my emails…

January 25, 2023
Unprompted review
Retro Soccer UK logo

Reply from Retro Soccer UK

Hi,

Apologies we have had some issues with Royal Mail packages going missing in December. Can we grab your name and order number please so we can help you out. Many Thanks

Apologies Tjerk, i have just searched our junk mail and found your emails - item has been dispatched but it is seemingly caught up in the Royal Mail International problems due to the cyber attack.

Rated 4 out of 5 stars

Argentina 78 Jersey

Ordered on 8 December, quite a wait for the arrival but when it did, pleased with the quality. Nicely printed lettering on back, colours and badges good, shape good. No complaints, one email enquiry about the order was swiftly and clearly responded to.
Would order from this store again.

January 9, 2023
Unprompted review
Retro Soccer UK logo

Reply from Retro Soccer UK

Thank you John, much appreciated my friend.

Rated 4 out of 5 stars

The product itself is great

The product itself is great, great quality.
The only problem was the shipment. There were a few problems, but mainly because of the mailing services.
All in all its great

January 5, 2023
Unprompted review
Retro Soccer UK logo

Reply from Retro Soccer UK

Thank you for your review Lukas :) and apologies again for Royal Mails issues - hopefully there will be no more issues with them.

Rated 5 out of 5 stars

Great value

Definitely the best value for money I’ve seen, ordered multiple times and shirts are brilliant, will definitely still continue to buy from here

December 22, 2022
Unprompted review
Rated 5 out of 5 stars

Best Value for Money Classic Kits

Best Value for Money Classic Kits! The long wait is well worth as it’s assurance of quality that these shirts are. Shoutout Don for great customer service just placed my second order

December 19, 2022
Unprompted review
Retro Soccer UK logo

Reply from Retro Soccer UK

Thank you Jack! :)

Rated 5 out of 5 stars

Took quite long to deliver but jerseys are worth the wait

Took quite long to deliver. Support was friendly and told me the long shipping time was due to the britisch Mail strike. Had no problems with customs in Germany, but would recommend not to buy too many shirts at once.

Jerseys look great. Good quality for reasonable prices.

December 2, 2022
Unprompted review
Retro Soccer UK logo

Reply from Retro Soccer UK

Thank you my friend for the review :))

Rated 5 out of 5 stars

Every time superb

Ordered multiple jerseys and the quality is absolutely superb. Prices are excellent aswell. Thank you.

November 27, 2022
Unprompted review
Retro Soccer UK logo

Reply from Retro Soccer UK

Thank you my friend for the review :))

Rated 4 out of 5 stars

Very good!

I also ordered a shirt to Germany and it was very much delayed and I couldn’t track the order with the tracking number, but the problem is on the Royal Mail side not from Retro Soccer. I was very pissed in the beginning because I thought I got scammed but the order arrived a little late but it arrived, and I have to say the quality is very nice and I am very happy with the product! Only 4 stars because of the long waiting time.

November 18, 2022
Unprompted review
Retro Soccer UK logo

Reply from Retro Soccer UK

Thank you my friend for the review :))

Rated 1 out of 5 stars

Delayed or non existent shipment

Hi,

I ordered two shirts from Retro Soccer UK to Germany in September. After the shipment had neither arrived nor been officially confirmed at the beginning of November, it was time to write an email and ask for more information. I only got a very short answer with the tracking code. But with this code, I can't even track the shipment.
All other questions were not answered and so, almost two months after ordering, I am still waiting for my two jerseys, annoyed by the waiting time and the poor customer service.

September 20, 2022
Retro Soccer UK logo

Reply from Retro Soccer UK

Hi Juni,

Yes apologies on your delayed order; unfortunately your order came at the time during the Royal Mail Industrial action AND during the time of the week long Royal Mail tracking outage. Apologies for this but unfortunately it was out of our hands. I can however see that the items were safely delivered a few weeks back. Apologies again for your experience, i'm afraid Royal Mail have let us down here once again. Thanks

Rated 5 out of 5 stars

Overall very happy with Retrosoccer!!

Overall very happy with Retrosoccer!!
After some issues with the mailing address, I finally got my order.
BUT: The customer service is sensational. They really took care and kept me up to date. They did everything to make me happy!
Thanks to Don Walker and his team!

November 16, 2022
Unprompted review
Retro Soccer UK logo

Reply from Retro Soccer UK

Thank you my friend for the review :))

Rated 5 out of 5 stars

Great quality and affordable

Been buying from Retrosoccer for a few years now, the quality is fantastic. The team are friendly and helpful when I've had questions and you can tell from their Insta page that they're very passionate about footy shirts.

November 14, 2022
Unprompted review
Retro Soccer UK logo

Reply from Retro Soccer UK

Thank you my friend for the review :))

Rated 5 out of 5 stars

Fantastic

Fantastic, fast an personal Service!!!

July 27, 2022
Unprompted review
Retro Soccer UK logo

Reply from Retro Soccer UK

Thank you my friend for the review :))

Rated 1 out of 5 stars

Give me an answer!!!!

I made a purchase on Black Friday and 17 days later I have receive no answer about its delivery. I have written several mails, DM on instagram, comments and still nothing from them. On their website the say that UK delivery is between 2 and 5 working days. Even doubt about a refund, because they simple don't answer anything.

December 13, 2021
Unprompted review
Retro Soccer UK logo

Reply from Retro Soccer UK

This order was sorted out very quickly - and the customer was very pleased - although she did not read the delivery information of 10-20 days. We had reached for her to amend her feedback but she did not respond … oh the #irony

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