SCAM
SCAM! BE AWARE! THEY WON'T REFUND YOU EVEN WHEN YOU HAVEN'T USED THEIR SERVICE.
STAY CLEAR
May 13, 2026
Unprompted review
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2.8
Average
3 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Misleading terms and zero customer support
Before signing up, I contacted ReturnsAddress with specific questions about parcel sizes and weights. Samantha confirmed in writing that they could handle parcels up to 20kg with no additional fees or size restrictions. Based on these assurances, we set up our account.
Fast forward a few weeks: we're now being told their "standard parameters" are actually 5kg and shoebox-sized items, with extra charges for anything larger. This completely contradicts what we were promised.
When I tried to resolve this, I hit a brick wall. Emails go unanswered. I called today and was told that Samantha, Holly, and Harriet were all unavailable. The person who answered couldn't help with anything and provided zero information.
We have parcels sitting at their facility, customers waiting for updates, and absolutely no support from this company. They are quick to apply charges but impossible to reach when you have a legitimate dispute.
January 27, 2026
Unprompted review
No response
Called a few times, left a message nearly a week ago because I was very interested in signing up but not heard anything back.
Very unprofessional. Called another company and was able to do everything there and then!
August 15, 2025
Unprompted review
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