Reward Gateway | Edenred Reviews 

Exceptional service - thank you.

Amazing service. I have made significant savings using the digital vouchers over the last few months. The Engage platform is extremely easy to use and I love the customer service on offer. Regardless of the time, I can engage with someone and a quick resolution is offered when issues emerge. They are an example to other firms.

The selection of gift cards does not include Amzon.

The website is easy enough to use BUT although you can get vouchers for different places you HAVE to spend all your vouchers in one checkout, so had to figure out what to get to total £150 all at once. Have used other systems where you can get £20 of something one month, £50 somewhere else the next. This does not work that way.

Easy to use and a good range of shops

I used to be a client of Reward Gateway. The only reason we no longer use them is because I moved companies, but I would still recommend them without hesitation 👍

They were genuinely great to work with. The platform itself is really straightforward and easy to use, and it made recognising and rewarding staff feel simple but actually worthwhile 🎉 There’s plenty of choice and flexibility too, so it never felt stale or repetitive for employees.

What really stood out was the support. The team were always responsive, helpful and easy to deal with 👏 Nothing ever felt like too much trouble. It didn’t feel like one of those systems you just get left to figure out on your own, as there was always proper support behind it.

Even now, I would happily point other organisations in their direction. If you are looking for a solid and reliable way to boost engagement and show your people they are valued & appreciated, Reward Gateway is well worth considering ⭐

I made a mistake with a purchase without realising a specific condition which the team rectified rather than taking a hardline stance - much appreciated because it was a significant amount of money!
Thank you Lazar

Fantastic service, very speedy resolution, professional and friendly

Reward Gateway are the company that work with companies and provide employee discount scheme via your employer. My employer relationship changed a few months ago meaning new accounts set up for all existing employees as part of the legal transition. For 2 months, this has been working fine and using the app/website fine purchasing vouchers with % off for employee discount. Then coincidentally tieing in with the 60 day grace period to end the old company arrangement, my new account, accessed different account details no longer allowed me to purchase vouchers. Each time it said the payment had been declined by my Bank. I tried with two different cards, two separate card companies all together, same result, auto decline at checkout. Spoke to both Banks, requests for payments not even reach them from Reward Gateway. So what is going on. Raised enquiry with Reward Gateway 9th June. No response after 7 calendar days. This is poor in my opinion. I had to chase this enquiry up and raised a new one as further attempts to buy a voucher for another different retailer also failed on 4 attempts through two different banking credit card companies. It was then a back and forth via email to get it sorted and advised there was some sort of sync issue resulting in me, the customer "not being found". They resolved this but failed to answer all my questions so currently challenging them on that. Overall, a poor experience, poor customer service from Reward Gateway, a lack of phone customer contact is a barrier and does not help. In my opinion, since this involved payment transactions which are regulated under Payment Service Regulations (PSR), you need to do much better with regards to enquiries where payments fail, orders fail and ensure all customer questions are answered and in full. My perception is you are still hiding the real story in that I think you messed up my old account with my new account simply because of the employer email domain connection but both accounts have entirely separate email logins. Not good enough, definite scope to improve your service.

I am glad to help and found the experience ok thank you for the invite

Ever since they updated the app I have had nothing but trouble. I always load my Asda card before my main shop and twice now the money has been taken but not loaded onto my card. Both times I have had to wait a week to get my money back meaning I had to borrow money for food. They were extremely unhelpful and not at all compassionate even after explaining they have left me with no funds to buy food. The PC version works fine but the phone app is horrendous.

Lazar and his colleagues have been amazing in always supporting me and my business and responding to any queries. They genuinely offer a top class service and epitomise everything the brand stands for, world class service to its valued customers. Thank you

A discount code that I bought did not work on the website so I contacted Reward Gateway support. I got an immediate automated AI response back giving me options to self-fix but I said that I needed help from a human being.
I received a response back straight away and then received a callback from a really helpful support person who sorted everything out for me and arranged a refund after I explained the situation.
I then got a confirmation from a senior support person to confirm the refund.
Overall Reward Gateway were great at dealing with my request, managing my expectations and explaining what happens next. Their customer service was excellent because they were humans (not bots).
Great work and thank you for bringing my stress levels down at the weekend 🙂

Reward Gateway is a really easy-to-use app with a clean, intuitive interface that makes finding discounts quick. The range of retailers and providers is substantial, covering everyday essentials as well as bigger purchases. What stands out most is how the savings build up over time—small discounts on regular spending soon turn into meaningful savings. It’s a simple but effective way to stretch your money further without changing your habits too much.

I love using Reward Gateway for the day to day savings. And, when I made a big purchase of a voucher that I then realised I couldn’t use, they kindly resolved it for me so I could get a refund - turned around in record time too! Great service.

No issues! Able to navigate and select order with no problems. Voucher received within a few minutes.

Good platform and feel reassured when using it

What didn’t!
It was a Sunday.. my message answered and dealt with promptly.
I’d made the error, but this was no problem to the advisor who dealt with.
2 days later, all sorted and money back in my account….
Excellent customer service all round.