Reynolds motor group Reviews 

1,382
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

I would leave zero stars if that was possible!! Possibly the worst dealership I’ve ever had the misfortune of being involved with! Got a car from them end of October last year on finance. By April the... See more

Company replied

Rated 1 out of 5 stars

I honestly wouldn't even give this company one star. Please do not buy a car from this company. I've just had to pay £2,500 at Ford to repair faults that should never have been there. When Fo... See more

Company replied

Rated 5 out of 5 stars

I’ve been using this company for over 30 years , all the staff are AMAZING. Very helpful understanding. And will do anything to help. The cars are TOP CLASS. I’ve never had any problems. THANK YOU EVE... See more

Rated 5 out of 5 stars

Look guys,am living my dream all courtesy of a brilliant guy (Adams) at Reynolds group in southend on sea. He made my dream of owning a car so easy and simple ,am finding hard to believe I now own... See more

Company replied

Company details

  1. Car Dealer

Written by the company

Used cars for sale in Southend-on-Sea Essex: Reynolds Motor Group: Competitive finance deals, part exchanges welcome, call now!


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4.0

Great

TrustScore 4 out of 5

1K reviews

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Replied to 57% of negative reviews

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4.0

All reviews

(1,382)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Top customer service from Alfie

Purchased my newest car from here, dealt with Alfie throughout the whole process including delivery and couldn’t be happier with the customer service, he made sure everything was clear and easy to understand and put up with all the questions and requests I had through the whole purchasing stage, definitely the best company I’ve used while buying a car and Alfie made the experience so easy and stayed in touch the whole time to make sure I was happy, definitely recommend getting a car from here.

August 23, 2024
Unprompted review
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Reply from Reynolds motor group

Thank you !

Rated 5 out of 5 stars

Best experience with a car dealer

Best experience with a car dealer, Adam was an amazing car salesman, would highly recommend him to anyone who’s looking for a car or even just for information as he helped with every enquiry and question I had, he does he very best with helping find the best car for you amazing place and cannot thank them enough

July 2, 2024
Unprompted review
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Reply from Reynolds motor group

Thank you for your review Sophie!

Rated 1 out of 5 stars

Awful company please read my review on…

Awful company please read my review on there website .AND DID NOT REFUND STRAIGHT AWAY ONCE I EXPLAINED THAT I WAS NO LONGER BUYING THE CAR IT TOOK THREE DAYS AND LOTS OF EMAILS .LAST ONE INFORMING THAT IF WASNT PAIS BY END OF THAT WORKING DAY THAT ID TAKE IT TO THE NEXT STEP THEN SUDDENLY REFUNDED AND AS ALSO EXPLAINED I COULDNT ANSWER CALLS AS WHAT AT WORK MYSELF ALSO

June 13, 2024
Unprompted review
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Reply from Reynolds motor group

Thank you for sharing your feedback, Chris. We take all reviews seriously and would like to address your concerns.
First, we apologise for any frustration you experienced during the process. Our primary aim is to provide excellent customer service, and we regret that your experience did not reflect this.
Regarding communication, we tried to reach out via phone calls to have a more direct and efficient conversation. However, since we could only communicate through text messages, it was challenging to fully convey our points and resolve the issue swiftly.
We understand that you decided not to proceed with the purchase due to personal reasons. We strive to reassure our customers and keep them informed, especially when sourcing specific cars. In your case, we offered a six-month warranty to honour the website information and were always prepared to discuss and address any concerns.
We assure you that our policy is to return all refundable deposits promptly. The delay you encountered was not intentional, and we apologise for any inconvenience this caused. Once it was clarified that you would not be purchasing the car, the refund was processed.
We are committed to improving our services and will use your feedback to ensure better communication and service in the future. Should you have any further concerns or questions, please do not hesitate to reach out to us directly.
Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Purchase of Ford Focus

Great communication from the moment I enquired about the car. Gave a good price for part exchange. Arranged to have the new car taken to another location to make pick up easier. Thank you Adam for making it a smooth transaction.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

Grant was bang on..

Grant was bang on...
Everything was done with in under 2 hours and the car came with in a week delivered to my home address. Very happy with the car.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Basildon site what a great team

I had the pleasure of dealing with Grant and his team from their Basildon site and I really cannot fault the professionalism of his team.
From start to finish they kept me updated and when I picked up the car it was spotlessly clean and Grant completed all the paperwork very quickly so I could drive away happy.
Great effort from the whole team.
Thanks guys

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, went the extra mile to help with sorting out Insurance, whole process was very quick from start to finish and was kept updated.

May 27, 2024
Unprompted review
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Reply from Reynolds motor group

Thank you Kay

Rated 5 out of 5 stars

Great car dealer!!!

Very happy experience with Adam who was very professional and helpful.
I would definitely recommend them.
Daniela

May 11, 2024
Unprompted review
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Reply from Reynolds motor group

Thank you for your Review Riccardo

Rated 5 out of 5 stars

We were greetedjob done by Jesse and made to…

We were greeted by Jesse and made to feel welcome our requirements were met and although the car we actually came to see had been sold another vehicle was quickly found, which actually was better to meet our needs. The whole experience was very good, no fuss a cuppa and a car who could ask for more

April 30, 2024
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Reply from Reynolds motor group

Thanks for your review Linden

Rated 5 out of 5 stars

Excellent service at Reynolds motor group.

The service at Reynolds motor group was excellent. I would highly recommend them. Very helpful and friendly service. Grant made the whole process so smooth and easy. I would definitely buy another car from them again. Any questions was answered quickly and I was offered a good deal when trading in my previous car, as well as checking in to make sure everything is ok with the new car. I am really happy with my new car and the service received.

April 27, 2024
Unprompted review
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Reply from Reynolds motor group

Thank you Emma

Rated 5 out of 5 stars

I arrived to pickup my new truck and…

I arrived to pickup my new truck and was greeted with cup of coffee and a friendly smile. They made me feel very welcome . Thier service is excellent and a pleasure to do business with them

April 27, 2024
Unprompted review
Reynolds motor group logo

Reply from Reynolds motor group

Thank you for your review Ashley

Rated 5 out of 5 stars

Great service

Great service, Adam was a great help to allowing me to have this car asap and making sure everything was taken care of… also thank you to Quaye who helped out too!
Much appreciated, 100% recommend to anyone looking to buy a car…

April 23, 2024
Unprompted review
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Reply from Reynolds motor group

Thank you Amber!

Rated 5 out of 5 stars

VAUXHALL MOKKA X great service

I got my lovely Vauxhall MOKKA X from Reynolds motor group and I was lucky enough to have my whole transaction be with adam, was a great , speedy and straightforward transaction and he answered every question I had.

Would definitely recommend buying from ReynoldsMotorGroup southend

April 22, 2024
Unprompted review
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Reply from Reynolds motor group

Thank you Brandon

Rated 5 out of 5 stars

Outstanding Quality Cars AND Service!

Everything from going along to look at their stock to driving away with our gorgeous new car has been seamless. The service and knowledge is next to none from the whole team, but I want to single out Adam who has been incredibly kind and helpful throughout the process. It's obvious that the whole team want to ensure that you get the right car for you rather than just pushing for an easy sale. I couldn't recommend Reynolds Motor Group more!

April 16, 2024
Unprompted review
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Reply from Reynolds motor group

Thank you Clarisse

Rated 5 out of 5 stars

Amazing experience 100% Recommend

Amazing experience from start to finish. I reached out in October looking for a new car but at the time they had nothing i was interested in. Jesse a salesman there kindly assisted me and said he would keep a look out. In march i saw a car i liked and messaged Jesse who responded fast and was happy to help. He got everything set up for me and the process was straight forward. He was very flexible with collection too which made it convenient for me. When we arrived to collect my new car Jesse was very welcoming and got through the handover process quick and efficiently. 100% recommend Reynolds Motor Group for affordable cars and if you want a stress free experience.

April 6, 2024
Unprompted review
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Reply from Reynolds motor group

Thank you Rhiana

Rated 1 out of 5 stars

Avoid RMG on any costs

Avoid RMG on any costs. Jesse Jones sell me a Toyota Corolla 2019 pretending full service hystory is online with Toyota to find 2 days later that car never been serviced in Toyota and warranty was invalidated. I tryed to return the car but they did not accept. So contacted cityzen advice and my bank and started a legal action. Car also come with suspicious MOT done in RMG garage with no advisory 3 days after failed MOT and the cause of the failer still exists, now reported to DVSA.

March 30, 2024
Unprompted review
Reynolds motor group logo

Reply from Reynolds motor group

Dear Mr. Llieve,

Thank you for bringing your concerns to our attention. We take all feedback seriously and strive to address any issues that arise to ensure the satisfaction of our customers.

Firstly, we want to clarify that your statement regarding a member of our staff is unfounded and potentially slanderous. We take pride in the professionalism and integrity of our team, and such accusations are taken very seriously. We kindly ask that you refrain from making baseless claims that could harm our employees' reputations.

Regarding the issue with the window washers, we are sorry to hear about the inconvenience you experienced. Our records indicate that the washers were in proper working condition when the vehicle passed its MOT. However, we acknowledge that there was a subsequent blockage which our garage promptly addressed. We believe this may have been caused by debris in the washer tank, and we are more than willing to have the tank fully cleaned again at no extra cost to you.

We wish to clarify that although the vehicle does not possess a complete service history, we did confirm it did have service history, which indeed exists. There was no mention of any specific amount. Additionally, the vehicle is accompanied by a complimentary 3-month warranty. Furthermore, as a gesture of goodwill, we did extend an offer of a full year's warranty at our expense, which unfortunately you declined. We have apologised for any confusion surrounding this issue and continue to do so.
When you took possession of the vehicle, our records indicate that you were satisfied with all documentation and that the vehicle was in good working order. Your signed acknowledgment of these facts further confirms this.
We value your business and want to ensure that you are completely satisfied with your experience. Please feel free to reach out to us directly so we can discuss any further concerns you may have. We are committed to resolving this matter to your satisfaction.

Rated 5 out of 5 stars

Really great service

Really great service, told the guys what I was after and they got all the cars matching my needs all together. 5 star service highly recommend!

March 27, 2024
Unprompted review
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Reply from Reynolds motor group

Thank you chantel!

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