Rhinoaluminium Reviews 5

All I can say is that this company has been awesome with me! I initially had my bifolding doors installed 10 years ago and they have been faultless! (Installed by a local builder) The only thing that's perished is the bottom seal / gasket (which is expected after this length of time! I got in touch to see if I could source a new one and Mike answered my email the same day and was very helpful in sorting the issue out! Not sure about other peoples experiences but wanted to write this review as I cannot fault them! I've seen some other reviews on here which weren't so positive so wanted to give my 2p worth. The doors are extremely strong, brilliantly built and with a bit of polish once a year still look like new!

I would not advice any one to use this company very bad experience for me and my client who ordered from them very shody3 product issues with hinges but apparently install companies issues when it's a manufacturing issue. Calling me the install company and my workers shoddy and non qualified when this is not the case calling us and the client lies 2 gentleman eventually came out after having to pay for the luxury lol which then I watched other there work and showing them the issues and offering to work with them to help they then lied to the customer infront of me to what they had done I pulled them up they then admitted the the faults and that it's a manufacturing issue once returning to there office my client has then rang them to see what is next they stated that it's all a install issue even though faulty hinges and other issues, they had to take items off of the windows to do there work but apparently that the install companies issue not there when they removed them the client has recieved threatening phone calls and this is not acceptable in my eyes. That's not all the issues the customer has had either.

I read up reviews and got 4 competitive quotes went with Rhino based upon cost & reviews it was Diy job spoke with sales rep Joseph, the order process was quite easy and Joseph helped me tremendously I purchase a bifold, patio,and a single door and a tall narrow window, as an engineer I was really surprised with the quality it's brilliant came well transported no damage at all, fitted everything myself every thing is rigid so set itself all doors opened closed and locked first time fitted everything in 2 days flat.
The driver was spot on very helpful, Joseph was as previously mentioned very helpful through out, I had a question on fitting and Jason the manager sent me a section view within minutes of request.
I had a very small issue not really worth mentioning called Joe and replacement part set out next day, dispatch confirmed very politly to be honest the whole experience was positive I cannot express the quality it's brilliant the mechanism on the door systems are amazing. If your looking for aluminium doors I wouldn't hesitate in calling them. When I looked there were many companies selling with very poor reviews Rhinos was the best so I sent with them don't be put off by the odd poor review my experience was brilliant. Great job thank you all so much.👍

Katie Leonard, manager at Rhino Aluminium is incredibly helpful. Parts which our window fitter was having issues sourcing were located by Katie and sent out immediately. We received them in less than 24 hrs. Excellent customer service.

For me a business’s approach to complaints give a feel as to how confident I would be to use a company, if things do go wrong I would expect them to take responsibility and put the situation right.

I experienced three issues. Before ordering the quote stated that all orders are expected to be delivered within 14 days. I placed my order on 21st January the delivery date jumped to over double that, 23rd February. I was advised they only offer a kerb side drop off and I would need 2-3 people to unload. Being given early notice of this made this no issue. On 16th and 19th February I called to check my delivery was still due 23rd and it was confirmed that there was no change. I therefore arranged the labour needed to off load on the agreed date. On 23rd, mid-morning I called the company to check what time they were to deliver and I was told they would not be delivering that day. I just received a message later that day to say it would now be the next day. I had to cancel the window installer. I thought the company would accept this was their fault I had labour waiting to unload, but the owner has subsequently explained it was actually my fault.

I was told that the problem with “people like me”, whatever that means, is that I live in an age of instant gratification, I expect to press the order button and it arrive the next day (5 weeks is not the next day?). It was only 24 hours different and I must have too much time to waste to have brought this to his attention. With 20 deliveries a day and I should expect there to be issues. If I had wanted a smooth customer experience I should have gone to Everest, taken the bottle of Champaign while they sold the dream. I was a little taken back at such a response which seemed unprofessional. To top this I was told “you realise how ridiculous this is don’t you”. One of his colleagues shouted “toss*r” in the background, which I was told was not aimed at me, but at the owner who was on the phone – judge for yourself this conduct. I was then told being an able body person (not sure how he knew that) I should have unloaded it myself. He followed this with a comment that he loses hand-over fist with things that go wrong each day and I like him should take this on the chin.

I then explained that once the delivery arrived a cill was wrong. I expected this to be a clear cut acceptance of an error, but again this appeared to be my fault. The issue had arisen due to an estimating software problem as they were changing systems (sounds like their issue so far right?, but hold on), I should have just cut the incorrect cill myself rather than making a 4 hour 200 mile journey to pick up the correct lengths. I spoke to the wrong person at Rhino Aluminium who instead of telling me to cut it (which I would not have been happy to do anyway) told me you can pick them up, we won’t be able to get them to you today. So from thinking it was their issue, it was now my fault – I spoke to the wrong person (not sure how I was to know that) and I should have done my own cutting. I was then told “the problem with people like you (again that phrase) is you think construction is easy, you look at Youtube and think I’ll give that a go, when it goes wrong you don’t like it”. It seemed their error was again my fault.

To top it off I was told if I was not happy they have no complaints process and I should maybe go to the BBC’s rogue traders.

If you are ‘a person like me’ I would think twice before using this company.