Rhino Car Hire 

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Rated 1 out of 5 stars

Absolutely horrible Got third partied to Klass Wagen hire in Faro where they use pressure sales and bullying tactics to make you buy extra insurance and if you don't take it they line you up for bi... See more

Company replied

Rated 1 out of 5 stars

I was late to collect the vehicle I booked via Rhino due to a medical emergency. The car was not available and I was sent to request help directly from Rhino. They refused to refund me for the entire... See more

Rated 1 out of 5 stars

Our flight was delayed ... arrived into Malaga airport with young children late at night ... car was fully paid for before we even took our trip... company had released our car saying “no show” even t... See more

Company replied

Rated 1 out of 5 stars

One of the vehicles we hired was from Record GO. This was without doubt far and away the worst car hire experience ever. From the enormous queues to the rip off fine print and aggressive approach to e... See more

Company replied

Company details

  1. Car Rental Agency

Information provided by various external sources

Search for the best value car hire online with the award winning Rhinocarhire.com. We find the most competitive rates on car rental at over 30,000 locations worldwide.


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(1,862)

3 reviews in the last 12 months

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Rated 2 out of 5 stars

Had the feeling they just want to…

Had the feeling they just want to up-sell... creditcards were declined so we had to pay for another insurance. Everywhere they’ve been accepted just not here...

October 22, 2018
Unprompted review
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Reply from Rhino Car Hire

Hi, sorry to hear this, can you please advise which rental agent this relates to, just to be clear, this is not Rhinocarhire.com trying to upsell products, rather the rental agent who supply the car on arrival? Could you possible leave this review on their relevant TrustPilot page rather than ours?

Rated 2 out of 5 stars

The cheapest price I've found, BUT...

The booking process was nice and easy, it was the cheapest price I've found, so 5 stars for that. BUT the problem was when I went to pick up the car from Nice Airport Alamo office. I've been given an estate car which is not what I've booked and paid for! I was not happy with that as I booked a smaller car, but the answer was: "This is the only automatic car we've got at the moment"! I don't understand how is this possible after I did the booking 2 months prior to my holiday!? I didn't have an option and had to accept it, which made me feel uncomfortable driving that long vehicle in the narrow roads and Car parks throughout my stay! On top of that there was no manual book in English in the car and even worse when I went to the petrol station to put fuel I've lost 45 minutes as there WAS NOT a single indication anywhere if it is diesel or petrol!!!!! I've had to ask other drivers and Petrol Station personnel to help me resolving the problem!
I guess it's not Rhino Car's fault but more Alamo's fault for their inadequate way of dealing with their cars and their bookings and not having enough cars to meet the customers needs!

October 22, 2018
Unprompted review
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Reply from Rhino Car Hire

Thanks for feedback Anton and apologies for the slight issues with the car. Whilst we can't guarantee an exact make or model, if an automatic is booked then that is what you will be supplied with. We understand that whilst to some a larger car might be considered an upgrade, but that's not seen as a positive for all if you're uncomfortable driving a larger car, we'll feed this back to the supplier. Regarding the issue around fuel type, again, thanks for the feedback, it has prompted us to write a guide that will hopefully be use to you and future customer, you can read more here - https://www.rhinocarhire.com/Car-Hire-Blog/October-2018/rental-car-petrol-or-diesel.aspx

Rated 5 out of 5 stars

Florida car hire

Absolutely no issues whatsoever . The car and service was great

October 20, 2018
Unprompted review
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Reply from Rhino Car Hire

Many thanks Martin, we look forward to welcoming you back in future!

Rated 1 out of 5 stars

One of the vehicles we hired was from…

One of the vehicles we hired was from Record GO. This was without doubt far and away the worst car hire experience ever. From the enormous queues to the rip off fine print and aggressive approach to everything and ending with a different vehicle to the one advertised, I would never ever go near them again. As you were the agency that introduced us to them, the corollary is that I would not use Rhino again but will always deal directly with reputable agencies.

October 18, 2018
Unprompted review
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Reply from Rhino Car Hire

Sorry to hear this David, it's really disappointing when one of our rental agents lets us down as we appreciate it reflects badly on us. I would ask you to also feedback via our post rental feedback so that we can feed this back to the supply manager for this rental agent to improve service moving forward. It will also allow future customers to understand how our customer rate our rental agents to help tham make an informed decision when booking. Hopefully you'll give us another change to demonstrate the value and service we can deliver.

Rated 3 out of 5 stars

Promised GPS

Promised GPS. Written on contract but company unable to provide. When queried advised to buy one from Walmart and return it when leaving. Not helpful and very dismissive

October 17, 2018
Unprompted review
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Reply from Rhino Car Hire

Hi Karen, we're sorry to hear that the rental agent could not supply the GPS as reserved. Unfortunately we cannot guarantee availability of extras as we only 'reserve' and take no payment for them. We do state this at time of booking and reserving extras;

"Because companies can sometimes run out of extras, you may not get the ones you reserve."

It's very rare that our rental agents cannot provide a reserved extras, but it does happen from time to time.

Rated 5 out of 5 stars

Great experience

Great experience! Easy booking, easy pickup and zero worries with the included damage waiver.
Will definitely use it again!

October 17, 2018
Unprompted review
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Reply from Rhino Car Hire

Thanks for the feedback Leonardo, great to know.

Rated 5 out of 5 stars

Car hire all went well

Car hire all went well, much better price via Rhino than direct to Alamo. No issues dropping off, all went well from start to finish.

October 17, 2018
Unprompted review
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Reply from Rhino Car Hire

That's the plan Kerry! Thanks for the feedback, much appreciated.

Rated 5 out of 5 stars

Efficient

Efficient, friendly and straightforward. Great value for money and a simple handover at the end.

October 17, 2018
Unprompted review
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Reply from Rhino Car Hire

Thanks for the feedback Richard, always good to hear.

Rated 5 out of 5 stars

Very helpful staff.

October 17, 2018
Unprompted review
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Reply from Rhino Car Hire

We're lucky to have such a great team and will feedback to all. Many thanks.

Rated 5 out of 5 stars

Easy to book

Easy to book, great value !!!

October 17, 2018
Unprompted review
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Reply from Rhino Car Hire

Thanks Simon, look forward to welcoming you back.

Rated 5 out of 5 stars

Really good experience and can thoroughly recommend.

Website was very easy to use. Search and filter functions were very slick, comms were good. The collection and drop-off at the airport was very quick and efficient. What was really helpful was ratings and reviews of the various car hire companies at your location. This helped me to find out that many of companies offering the too-good-to-be-true prices had reputations for penalising you for the tiniest marks if you didn’t purchase their full damage waiver insurance, which makes the real cost of hire much more expensive, and people were being hit with high damage costs.

This was the first time I’ve used Rhino, but it will be my go-to site in future.

October 17, 2018
Unprompted review
Rated 5 out of 5 stars

+ top service

+ top service
+ really friendly and helpfull
+ clean car
- far away from airport, but there is a free shuttle.

October 17, 2018
Unprompted review

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