This company is one of the worst companies I have ever delt with I took a unit out of my bike to be replaced took photos it took nearly six weeks of to and growing and arguing that it was the wrong o... See more
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Paid for a top-022 before Christmas from Richbit UK, took 3 weeks to arrive, shipping box arrived wet with big hole in base where it had been dragged around with various parts missing, sent 7 email si... See more
I ordered my bike a month ago and specifically was tempted by short delivery times advertised…. Still no bike and communication is simply standard response citing brexit ( which was in place when I o... See more
Bought two bikes from this company. Initially, fantastic experience, prompt delivery and super bikes. But absolutely no aftersales service. In fact they wont even answer emails. Starting having interm... See more
Company details
Written by the company
Independent company based in UK which is importing RichBit e-bikes. Selling only via www.richbit.co.uk . Buy and experience our powerful 1000W RichBit Fat Tire Mountain e-bike with LG lithium removable battery. Phenomenal pulling power and modern design.
Contact info
Grays Inn Road 164, WC1X 8ED, London, United Kingdom
- support@richbit.co.uk
- www.richbit.co.uk
Now I'm a satisfied customer! The problem has now been solved with the new battery. Looks like the poor communication was down to a member of staff being I'll.
Firstly the bike is great value for money. Unfortunately mine had a battery that wouldn't charge. At first the customer support was good they responded quickly and organised a replacement charger from China. This took 6 weeks to arrive but the problem seemed to be the battery. Again they responded quickly and said if I sent mine back they had stock that would be sent to me in return. I sent the battery next day delivery on the 19th June and informed them. Now 11 days later I have had no answer to 3 emails to them and no battery. I go on holiday for 3 weeks on Saturday and expected to have the battery in time or at least know when to expect it. I can't get a telephone number to contact them and they don't respond to emails. This is extremely poor service!
June 30, 2020
Unprompted review
Best bike by far.
Best bike by far could not believe the power it has 20 miles first trip on smooth and rough terrain handled very well, and at my age 65 didn’t have to work to hard the e bike did it all, ordered bike and received it next day that’s good service. All I can say is it does what it says on the tin, brilliant. i will recommend my friends cause they sure to ask, thanks richbit made a old man happy.
June 9, 2020
Unprompted review
Rich Bit 022 fat bike
I’ve had my RICHBIT fat tyre 022 bike now almost a month and totally loving it. The correspondence with RichBit UK has been excellent from pre purchase through to present, they’ve answered all my queries promptly, thoroughly and I’ve been extremely happy with both their service and product. They also gave me $100 voucher discount for ordering additional parts post purchase of the bike which I thought was very generous as their merchandise is already at sale prices. I would highly recommend dealing with these guys for your bike purchase / additional parts etc, Thanks RICHBIT great job 👌
May 14, 2020
Unprompted review
Excellent
Excellent, best e-bike ever , great value , fun to ride , most important , fantastic exercise
April 30, 2020
Unprompted review
Fat E bike 5*
Quick delivery great service .. easy to assemble and loving the bike
Thanks Brian
April 28, 2020
Unprompted review
Bike as described
Bike as described, 360km covered over 3 weeks. Communication can be a little slow. 100% trustworthy. I would recommend.
April 28, 2020
Unprompted review
The bike is amazing!
The bike is amazing!! performs as good as it looks. Took a little longer than expected to arrive but i was kept well informed. Well worth the wait, i can guarantee you won't regret it thanks Richbit I'll be recommending you to all my friends and colleagues thank you.
Thanks again
Lee hamer (one very happy customer!!!!)
January 9, 2020
Unprompted review
Richbit never send me the bike !!!!!
I order and pay a bike three month ago and I never received it !
I never had my money back
November 30, 2019
Unprompted review
Reply from RichBitUK LTD
Hi Pascal, your order was cancelled and refunded as per request on October 23rd 17:35 UK time as pre-orders were taking too long. Refund payment normally takes a week, but not 1 month. I have escalated this to check on our side. Took us more than a day, but I just sent the print screens from our paymentgateway account supporting that the refund was done on 23rd October . Please check your bank statement as soon as you can and let us know, I strongly believe this is a misunderstanding.
Thanks Richbit for providing me with…
Thanks Richbit for providing me with the a bike that I can actualy manage to ride and that gets me out again. I should elaberate o bit on that statement. I am a mature man pf some 83 years and now suffer from arthritis in both knees, as stated the bike has got me out of the house and I can enjoy going out for a ride with friends and I can now keep up with them. The quality of build and the paint job are very good too. A first class purchase and value for money, Im over the moon with the bike and the freedom it now affords me. John C
March 13, 2019
Unprompted review
Awesome bike!
An awesome bike! Got it to Wales last week to really test it: full marks! Couldn't believe what a difference it makes on the uphill climbs. Best purchase of 2018!
November 1, 2018
Unprompted review
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