The customer service I recieved at Richer sounds Brighton was amazing. Charlie was informative and extremely helpful. He gave advice and explained the product very clearly. Whenever I have pho... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Overall, a very good experience. Charlie talked me through the best options in replacing my aging Sony Bravia TV. The picture on my new Bravia 7 II is simply stunning. Many thanks, Charlie 👍🏻
Company replied
Jay answered my query really quickly with helpful advice and even including photographs so that I could understand. The connecting cable I needed was ready for me to collect that day with clear instru... See more
Company replied
The Staff at Brighton were very helpful and professional. Special mention goes to Nik making sure I was satisfied with my purchases. I now have a fantastic TV and Sonos sound system.
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
54 London Road, BN1 4JE, Bridhton, United Kingdom
- 0333 900 0039
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service! My 3 year old tv stopped working properly, so they arranged for it to be fixed, and due to the waiting time for parts needed, offered me a very fair price of credit to put towards a new tv, should I want that option.
Ordered a new ( even bigger tv) with no problems, and had it delivered the very next day.
The 6 year warranty is an absolute godsend.
Wouldn't purchase a tv from anyone else.
The sales advisor (Jay?- apologies if I got that wrong) was excellent . THANKS FOR A GREAT SERVICE GUYS😁😁
February 3, 2026
Reply from Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Absolutely fantastic service from the…
Absolutely fantastic service from the Brighton crew.
Extremely helpful and knowledgeable.
I can’t recommend them enough Rosie and Nick were superb.
I would recommend anyone to drop In the area for a chat.
I’ll definitely be back again soon.
February 3, 2026
Reply from Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Toby was brilliant
Toby was brilliant, great advice, bought from him twice now because of his friendliness and being very knowledgable.
February 3, 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Very helpful staff.
Very helpful staff.
When asking questions by email I always got a fast reply.
When visiting the shop the staff were very friendly and efficient at sorting me out with what I wanted.
February 1, 2026
Reply from Richer Sounds - Brighton
Thank you for your wonderful feedback
RICHER SOUNDS BRIGHTON - REALLY HELPFUL
Toby was very patient in explaining the various TV technologies, makes of TV and guiding so that we could easily choose the best one.
January 11, 2026
Reply from Richer Sounds - Brighton
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Brighton
Thank you for your 5 star review!
If I could give more stars 🌟 they’d be…
If I could give more stars 🌟 they’d be endless.
Brilliant customer service from RS Brighton. I love this store, but the reason I love it is because the people who work there are AMAZING, knowledgeable, patient, they go the extra mile, they truly appreciate our custom and want us to come back again. RS pricing and their price promise is genuinely great. I want to give a special shout out to ‘Rosie’ she is wonderful to her customers and she gives us all her warmth and confidence plus her awesome customer service.
The choice of electronics is exciting, the shop is clean and organised and if I could be there everyday I would be! Big thanks to Toby too mustn’t forget Toby a real gentleman. THANK YOU RS BRIGHTON! 🥳
February 6, 2026
Unprompted review
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Bostin Deal, Team Brighton! Thank you.
Team Brighton!! Sterling work in pulling together a bonza deal for me.
Whilst Toby did most of the heavy lifting, he was ably supported by Rosie (when he was on his day off) and Charlie (who robbed me blind ... aka dealt very proficiently with finalising the financial transaction).
Both Toby and Rosie responded to my many emails, looked to hold stock and were just super helpful in helping me locate the two TV's that I was looking for.
Despite me changing the products I was after, Toby developed and provided quotes, which were too good to miss.
Whilst I haven't received my two new TV's yet, I am super excited to get them installed.
If you're after TV / Stereo tech, you'd be a fool to go anywhere else. #RicherSoundsRocks
February 7, 2026
Unprompted review
Reply from Richer Sounds - Brighton
Thank you for your wonderful feedback
Excellent and courteous service by Toby…
Excellent and courteous service by Toby and colleagues. We had a problem connecting our TV to our fibre hub and Toby emailed some instructions to us so as to overcome our problem
January 30, 2026
Reply from Richer Sounds - Brighton
Thanks for your great feedback and for supporting local business.
Successful visit
You had the item I was looking for and the customer support and advice was very good and supportive.
January 29, 2026
Reply from Richer Sounds - Brighton
Thank you for your wonderful feedback
My Richer Sounds experience
I was in the market for Panasonic TV. Popped into my local Richers, spoke to a lovely chap Toby
Got TV delivered 3 days later,
Excellent service 👍
January 23, 2026
Reply from Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Professional
Friendly, knowledgeable and professional staff. Offering unbiased advice.
January 26, 2026
Reply from Richer Sounds - Brighton
Thank you for your 5 star review!
New Sony TV
New Sony TV
Good service in the store. Lowest price we found. Longest guarantee wasn’t in stock but arrived within 48 hours And got blue light discount.
January 25, 2026
Smooth ordering process
Smooth ordering process. Paul has contacted me when the order was ready to collect. Great price.
January 23, 2026
Reply from Richer Sounds - Brighton
Thanks for your great feedback and for supporting local business.
Always buy tv from you guys
Always buy tv from you guys, extremely helpful and friendly.
January 22, 2026
Reply from Richer Sounds - Brighton
Thank you for your wonderful feedback
Great customer service
Telephone answered promptly and politely.Straightforward transaction.Free next day delivery.w
January 21, 2026
Reply from Richer Sounds - Brighton
Thanks for your kind review, we look forward to your next visit.
The price was better than competitors…
The price was better than competitors prices, plus they offered 6 year guarantee on my my new tv.
January 21, 2026
Reply from Richer Sounds - Brighton
Thank you for your 5 star review, it’s lovely to read your comments.
The call handler was superb calm great…
The call handler was superb calm great voice and helped me through the process. A credit to himself and the company.
January 21, 2026
Reply from Richer Sounds - Brighton
Thank you for your 5 star review!
Very satisfied returning customer.
As a returning customer I found Richer Sounds Telesales/Customer Service just as friendly, efficient and helpful as before. They have a great range of products at very competitive prices and I would highly recommend them.
January 20, 2026
Reply from Richer Sounds - Brighton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Everybody in the Brighton store were…
Everybody in the Brighton store were most helpful in the choosing and then purchase of my new TV and sound system. Good communications too.
January 20, 2026
Reply from Richer Sounds - Brighton
Thank you for your wonderful feedback
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.