Richer Sounds - Brighton Reviews 

2,502
TrustScore 5 out of 5

4.9

54 London Road, BN1 4JE Bridhton, GB


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Rated 5 out of 5 stars

The customer service I recieved at Richer sounds Brighton was amazing. Charlie was informative and extremely helpful. He gave advice and explained the product very clearly. Whenever I have pho... See more

Company replied

Rated 5 out of 5 stars

Overall, a very good experience. Charlie talked me through the best options in replacing my aging Sony Bravia TV. The picture on my new Bravia 7 II is simply stunning. Many thanks, Charlie 👍🏻

Company replied

Rated 5 out of 5 stars

Jay answered my query really quickly with helpful advice and even including photographs so that I could understand. The connecting cable I needed was ready for me to collect that day with clear instru... See more

Company replied

Rated 5 out of 5 stars

The Staff at Brighton were very helpful and professional. Special mention goes to Nik making sure I was satisfied with my purchases. I now have a fantastic TV and Sonos sound system.

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,502)

24,702 reviews in the last 12 months

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Rated 5 out of 5 stars

I needed advice on head phones…

I needed advice on head phones compatible with my TV .
This advice was excellent, and the head phones arrived within two days, The sound they produce is superb. Thank you for solving our problem.

February 18, 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great prices and brilliant staff

Great prices and brilliant staff. Nothing is too much trouble. I think they are the best in the business.

February 18, 2026
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Reply from Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Buying new headphones

A very quick and helpful staff and they know what they are talking about.

February 16, 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Professional from start to finish

Jay listened to what we wanted, how we watched tv and then recommended a couple of sets. Then described the benefits of each. Once we had decided, Jay arranged installation. Everything went smoothly and we felt that we were being dealt with by professionals

February 16, 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Started as phone call

Started as phone call, great informative staff who were keen to try and help me, easy website with good display of information. Quick and easy delivery with trusted courier, product worked flawlessly. Can’t test their refund/return policy as am happy with product but have confidence it would have gone well!

February 16, 2026
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Reply from Richer Sounds - Brighton

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Simple and straightforward to deal…

Simple and straightforward to deal with. Provided a cheaper cost than a competitor. Fast delivery. All in all a great customer experience.

February 14, 2026
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Reply from Richer Sounds - Brighton

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service

Great service , updated my sound system and they sorted me out with top stuff at a great price

February 2, 2026
Unprompted review
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Reply from Richer Sounds - Brighton

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Wish I’d found these guys earlier

Wish I’d found these guys earlier
All the members of staff I dealt with were lovely. Tv great too and good price. It will be my go to for all entertainment products from now on

February 4, 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Knowledgeable staff solving my

Knowledgeable staff solving my
viewing and audio problems

February 11, 2026
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Reply from Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Broken Tv

Always use Richer Sounds
Customer Service second to none
Dealt with my broken television problem
Swiftly new tv arrived within 48 hours

January 29, 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review!

Rated 5 out of 5 stars

Customer service is second to no other…

Customer service is second to no other shop.

Charlie from you Brighton Branch deserves a pay rise, nothing is too much trouble for him.

February 10, 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Helpful team

Helpful team. They know their stuff. Recommend to anyone buying audio equipment.

December 29, 2025
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Reply from Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

I love Richer Sounds

I love Richer Sounds. The staff are knowledgable, patient and lovely, they price match, you're supporting the high street by shopping there, and crucially they sell great products. No reason to look anywhere else.

February 7, 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Helpful and knowledgable staff - great experience.

We went into the London Rd Brighton branch, knowing we wanted a turntable but not knowing much else.

The staff were all very helpful and knowledgable, and gave us lots of useful advice without pressuring us to buy anything. When we had found what we wanted, they ordered it in to the store and it was ready to collect a couple of days later.

February 7, 2026
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Reply from Richer Sounds - Brighton

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great experience

We bought a record player and amp from Richer Sounds for my son. OMG it’s so amazing and I did t go for the best model. So happy. The customer service is just amazing. They speak to you like a real person and not through tec geek terms. So I could understand :)

January 4, 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Highly recommended

Very helpful and friendly.
Would recommend to others.

January 27, 2026
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Reply from Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Very helpful!

Bough projector from Richer Sounds Brighton. Staff helpful in finding the right item for me. When I got it home, it transpired that it did not suit my requirements. They sourced a more suitable alternative, ordered it into store and seamlessly swapped my item for the item that better suited my requirements. Extremely helpful. 

September 4, 2025
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

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