The customer service I recieved at Richer sounds Brighton was amazing. Charlie was informative and extremely helpful. He gave advice and explained the product very clearly. Whenever I have pho... See more
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Overall, a very good experience. Charlie talked me through the best options in replacing my aging Sony Bravia TV. The picture on my new Bravia 7 II is simply stunning. Many thanks, Charlie 👍🏻
Company replied
Jay answered my query really quickly with helpful advice and even including photographs so that I could understand. The connecting cable I needed was ready for me to collect that day with clear instru... See more
Company replied
The Staff at Brighton were very helpful and professional. Special mention goes to Nik making sure I was satisfied with my purchases. I now have a fantastic TV and Sonos sound system.
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
54 London Road, BN1 4JE, Bridhton, United Kingdom
- 0333 900 0039
4.9
Excellent
3K reviews
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Great overall customer experience
Bought a cd unit amp speakers and headphones .
There turned out to be a compatibility issue with the amp and headphones but it was very quickly resolved in a way that worked for both of us.
Would recommend to anyone
March 8, 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Fantastic
Asked for guidance in regards to purchasing new speakers. The store was easy to get a hold of, and I received very good help and service. Minty gave me very good advice and helped me find the right speakers for my needs. Would absolutely come back again.
March 7, 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Quick efficient delivery to store and…
Quick efficient delivery to store and collect. Friendly staff
March 6, 2026
Reply from Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
very helpfull
March 5, 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Excellent advice and service
March 2, 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The place for TV and Hi Fi
If one is in the market for any Hi Fi or the latest TV this is the place to go. Great service and products.
May 6, 2025
Reply from Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
The team are brilliant
The team are brilliant. Notable experience. They go the extra mile to help you out.
March 6, 2026
Unprompted review
Reply from Richer Sounds - Brighton
Thank you for your 5 star review!
Really helpful staff on two visits to…
Really helpful staff on two visits to choose a TV and wall mount. I would have chosen the wrong wall mount without their assistance. Also appreciated the advice to try living with the TV before deciding on a soundbar
February 27, 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Out of stock item quickly obtained &…
Out of stock item quickly obtained & kept updated
February 26, 2026
Reply from Richer Sounds - Brighton
Thank you for your wonderful feedback
Extremely helpful
Phoned for help connecting equipment purchased from them. As always very patient and guided me the set-up process until I got the required result. Perfect!
Thank you
February 25, 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly and knowledgable
Friendly and knowledgable, allowing discussions to be had and options to be made. Very happy with the chosen turntable.
February 24, 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Always friendly staff and always…
Always friendly staff and always satisfied with what I purchase
February 23, 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
had a issue with my recent purchase…
had a issue with my recent purchase from the brighton store but everything was sorted very quickly great service
March 1, 2026
Unprompted review
Reply from Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Staff were very friendly and helpful
Staff were very friendly and helpful, excellent service
Didn't get on with Sharp 32 inch TV but this was changed for us without any quibble. Now enjoying our Cello 32 inch
Thank you Nik, Minty and the manager
February 21, 2026
Reply from Richer Sounds - Brighton
Thank you for your wonderful feedback
Reply from Richer Sounds - Brighton
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service from knowledgeable…
Excellent service from knowledgeable staff very happy with my purchases
February 21, 2026
Reply from Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Finally got my 60th birthday present!
Great non pushy sales staff who didn't make me feel ignorant of the various TV types. I had been dallying for over a year and was still treated like a new person.
February 20, 2026
Reply from Richer Sounds - Brighton
Thanks for your great feedback and for supporting local business.
Very helpful staff
Very helpful staff, I bought 2mtrs of speaker cable and received top notch service in the Brighton store.
February 19, 2026
Reply from Richer Sounds - Brighton
Thanks for your kind review, we look forward to your next visit.
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