Jay answered my query really quickly with helpful advice and even including photographs so that I could understand. The connecting cable I needed was ready for me to collect that day with clear instru... See more
Company replied
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See what reviewers are saying
Always a pleasure with Richer Sounds. Staff never try to push anything on you, are eager to help and you can tell they're there because they're into their tech as much as the customers are!
Company replied
Staff were helpful and informative and i liked that they didn't try to push me into buying something more expensive. They found the right product after listening to my needs.
Company replied
Richer Sounds in Brighton are amazing. Patient, helpful, nothing too much trouble. Great advice, prices and products. I don't shop anywhere else for sound and vision.
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
54 London Road, BN1 4JE, Bridhton, United Kingdom
- 0333 900 0039
4.9
Excellent
2K reviews
Asks customers to review
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Courteous and efficient
As usual, the staff did as they promised - and notified me as soon as the accessory arrived and arranged payment and delivery there and then.
Always courteous, always keen to please.
June 8, 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service.
June 8, 2026
Reply from Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A great place to buy your kit, and excellent service
This is a great place to buy your kit. The service is second to none and they have an amazing selection. Toby came to the house to do a survey and advised on what would go best where; and he was very attentive and patient in dealing with my questions as I made my buying decision. He also followed up after delivery. I would also say that the rest of the team in the Brighton Store are also great – when I called or emailed, if Toby was not available, they were ready to answer my questions. A very good buying experience.
June 8, 2026
Reply from Richer Sounds - Brighton
Thank you for your 5 star review!
Reply from Richer Sounds - Brighton
Thank you for your 5 star review!
Ordered a replacement remote control
Ordered a replacement remote control
Jay was a pleasure to deal with
Delivered 4 days later
Brilliant service
June 5, 2026
Reply from Richer Sounds - Brighton
Thank you for your 5 star review!
I was able to speak to someone at the…
I was able to speak to someone at the branch about my choice of sound bar and other questions about delivery et cetera. There was a real personal touch and I felt like I was speaking to someone who is enthusiastic about Home cinema and music in general. They gave good advice and I am very happy
June 5, 2026
Reply from Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Brighton
Thank you for your 5 star review!
Great service
I was working with Jay to get a new simple TV to my 96 yo mother in england (I am in Australia) he understood my problem and gave me a great outcome.
June 5, 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
great staff & service
great staff, easy to collect, extra info and some cool advice, always a good team at RS
June 2, 2026
Reply from Richer Sounds - Brighton
Thank you for your 5 star review!
Great
As ever, incredibly knowledgeable and helpful staff who may helped me make a good and informed decision.
June 1, 2026
Reply from Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service all round prompt…
Excellent service all round prompt delivery factual delivery content and it’s prompt as you can ask
June 1, 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Member of staff were super helpful
Member of staff were super helpful, even though they were busy. Took the time to really listen to what I was looking for and then asked good relevant questions to ensure I got exactly what I wanted and for a discount too
May 30, 2026
Reply from Richer Sounds - Brighton
Thank you for your wonderful feedback
TV purchase
Clear marketing info.
Accessible website.
Friendly and helpful interaction when calling.
May 31, 2026
Reply from Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great customer service
Nick at Brighton was really helpful. We got great customer service and he gave us a good deal.
Thank you
May 29, 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Best value and top customer service.
I'm a telephone customer of Richer Sounds at Brighton. When I call to buy I feel I'm being treated as a special customer. Staff are willing to help, friendly and know their stuff. They can answer tech questions, give informed advice and tell me the details about my delivery.
Good discounts and best quotes on the day.
May 27, 2026
Reply from Richer Sounds - Brighton
Thanks for your great feedback and for supporting local business.
Friendly and very helpful staff
Friendly staff and very helpful in assisting with my purchase of a new TV.
May 22, 2026
Reply from Richer Sounds - Brighton
Thank you for your 5 star review!
Nic was extremely helpful 👏 and the…
Nic was extremely helpful 👏 and the service he provided was great.
May 23, 2026
Reply from Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Helpful advice and bargain price
May 22, 2026
Reply from Richer Sounds - Brighton
Thank you for your feedback, and positive comments about the Brighton store service. I'm really glad you were happy with the price paid also.
We hope to see you again soon, and hopefully next time make it a full five star experience!
The Richer Sounds team
Reply from Richer Sounds - Brighton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The staff are very friendly
The staff are very friendly, informative not at all pushy and offering very good value.
May 22, 2026
Reply from Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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