My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... See more
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See what reviewers are saying
always a pleasure to use, i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this stor... See more
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Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had pu... See more
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Purchased an Arcam Radia A25 from Richer Sounds in Bristol. Very happy with the amplifier as a significant upgrade over my older Arcam Diva A70, everything is bigger, more powerful, punchier and class... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom
- 0333 900 0024
4.9
Excellent
3K reviews
Asks customers to review
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Very knowledgeable staff
Very knowledgeable staff, super friendly and helped me choose the right TV for my needs.
January 31, 2026
Reply from Richer Sounds - Bristol
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Successful visit to the Bristol store
Visit made to the Bristol store allowed me to see the TVs I was interested in buying and ask questions of the helpful staff member there. Ordered at the time and delivery completed the next day within the time frame notified earlier that morning. Good advice received on functionality of my OLED tv and how I might best link up with a new sound bar. Not my first purchase here and would happily recommend for advice and 6 year guarantee with a good Sony TV.
February 2, 2026
Reply from Richer Sounds - Bristol
Thank you for your wonderful feedback
Sorry but sound bar you sent me is…
Sorry but sound bar you sent me is rubbish
The remote does nothing
The thing is useless
D.C.Clegg
January 26, 2026
Reply from Richer Sounds - Bristol
Dear Mr Clegg,
I'm really sorry to read you are unhappy with the product you received, which may be faulty by the sounds of things. We will contact you to help resolve things to your satisfaction..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Excellent
Pick up was swift and easy, advice and recommendations in the shop were great. After care was fantastic as I had a little problem with a function and they helped me to solve it.
February 2, 2026
Reply from Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Amazing service
Went to buy a turntable to connect to Sonos system, guided through a number of options and when decided on which system was given instructions on set-up and configuration.
Felt like I was given great advice and appreciated as a customer.
February 1, 2026
Reply from Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Pleased with the product and the service
I am very pleased with the product and was grateful to pay a good price for it due to the January sales. I also found the experience of picking it up from a local store to be very easy and the staff were very helpful in giving advice about the product.
January 28, 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Bristol
Thanks for your kind review, we look forward to your next visit.
40 Year Old Vinyl Solution
Very helpful and knowledgeable staff. Listened to what I wanted and pointed me towards best solution to play 40 year old vinyl in a decluttered house, giving their recommendations rather than most expensive option. Now installed at home and sounds grrrrreat, nod arf pop pickers !!!!
Also had a problem with soggy DPD delivery (Not RS's fault) which was replaced with no problems.
Thankyou
January 29, 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great help and knowledge from staff and…
Great help and knowledge from staff and no rush to make decision
January 29, 2026
Reply from Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Technical advice and support.
January 29, 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review, it’s lovely to read your comments.
All the Staff are very helpful I delt…
All the Staff are very helpful I delt with Noah my last visit and he was very knowledgeable and very professional.
I have told a few friends that the service was very good and recommended all the team at Richer Sounds
January 24, 2026
Great customer service
Great customer service. Staff really know their stuff and go the extra mile.
January 24, 2026
Just a great experience!
January 24, 2026
Friendly staff
Friendly, helpful and knowledgeable staff. Found the ear buds I was looking for quickly.
January 24, 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
A fantastic shopping experience
Huge thanks to all the team, and especially Noah who gave me excellent advice and attention. I ended up spending double what I’d originally intended - without any pressure at all - and I could not be happier about it as I’ve got exactly what I want. I even went back and made a further (unplanned) purchase a week later! A real pleasure and I will be back again and again.
January 24, 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great experience
Great experience. Went in to buy an Amp and cane out with an Amp. I was looked after well and got a fantastic deal on a better Amo than I wanted. Also enjoyed the driving simulator whilst waiting
January 23, 2026
Reply from Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Still the best.
Great service, always friendly and very good knowledge of all their products.
January 20, 2026
Reply from Richer Sounds - Bristol
Thanks for your kind review, we look forward to your next visit.
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff. Thanks for getting my tv sorted so quickly.
I would definitely recommend them.
December 1, 2025
Reply from Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
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