Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had pu... See more
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See what reviewers are saying
The team at Bristol Richer Sounds could not have been more helpful. From the initial discussion on what the buy, to the purchase and then helping me load the car. They couldn't have done more
Company replied
Purchased an Arcam Radia A25 from Richer Sounds in Bristol. Very happy with the amplifier as a significant upgrade over my older Arcam Diva A70, everything is bigger, more powerful, punchier and class... See more
Company replied
I decided to order from Richer Sounds due to their six-year warranty and expertise. Unfortunately, despite researching before, I purchased a TV I wasn't too happy with. I decided to make the chang... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom
- 0333 900 0024
4.9
Excellent
3K reviews
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From the start we did not know the area…
From the start we did not know the area and we’re to park one of your colleagues came out helped us which was great.In the shop the staff were very helpful and found exactly what we were looking for the whole thing took less than half an hour very knowledgeable and polite thanks
March 26, 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
Good price for Samsung TV. Excellent telesales service.
Called your telesales to purchase a Samsung TV. Good price, personalised service. Courteous, non-pushy rep. Delivery went well. TV is great.
March 21, 2026
Reply from Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Richer sounds "the best"
The level of and information is second to none. I've spent thousands over the years with Richer sounds and wouldn't go anywhere else for my tec. Every member of staff has been so knowledgeable and spends so much time explaining things. Keep up the good work.
March 22, 2026
Reply from Richer Sounds - Bristol
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Was a wonderful experience Service…
Was a wonderful experience Service staff delivery everything was on point how it should be. It’s a great pity for other companies. Don’t deal with people like this anymore. Well done Richard sounds you will get my money from now on.
March 16, 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
Reply from Richer Sounds - Bristol
Thanks very much for taking the time to leave your review. I’m pleased to hear about the delivery but I’m sorry to read that you experienced some difficulty when paying over the phone. Generally we use a secure e-mail link for remote transactions, as the safest way of accepting such payments, although can accept payment over the phone if necessary. I will of course follow this up with the store to find out what the problems were.
If you’d like us to review what happened or need any further help, please don’t hesitate to get in touch at seniorcomplaintsteam@richersounds.com.
Tom Griffiths
Head of Customer Experience
Richer Sounds
Noah was amazing
Noah was amazing - again!!! - really professional, friendly and so helpful - first class !! - a real credit to Richersounds
March 19, 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very rare these days to get such good customer service
I rang the number, it was answered within a few seconds. The guy was very polite and well informed and sorted me out with the right TV in minutes and ensured I had it delivered on time. It is very rare these days to deal with businesses like this which just make it an easy pleasant experience
March 19, 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review, it’s lovely to read your comments.
The lady who served me (Linda?- not sure) was really helpful. As usual polite and well informed service. Thank you. Nick Hammett
The lady who served me (Linda?- not sure
March 18, 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Five stars....
Five stars....
However I do not believe in giving reviews via third parties.
The transaction is between seller and purchaser.
March 15, 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
Very knowledgeable friendly staff
March 16, 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
Great headphone advice
Great headphone advice, able to try several models and price matched
March 16, 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
Always a stress free informative visit…
Always a stress free informative visit to Richer Sounds
Fantastic QLED TV with over £100 off of the marked price ❤️
March 13, 2026
Reply from Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Late goods
Hi Not sure what the issue is but I have not received my ordered goods yet.
March 12, 2026
Reply from Richer Sounds - Bristol
Thanks for the feedback although huge apologies for any unexpected delay in receiving the goods - I will get onto the branch asap and have them call you to resolve this. Of course if I can be of any more help in the meantime do let me know..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Always a pleasure to shop at richer…
Always a pleasure to shop at richer sounds. This time I was looking for a stylus cartridge for my father's old 'obselete' turntable.
The fella who served me was very helpful in finding me a correct compatible part made by another company with the same fittings, arranging for it to be delivered Saturday morning when I had ordered on Thursday afternoon, and also demonstrating on a shop turntable how to easily remove and replace the stylus.
Never had anything but the best service from Richer Sounds, would recommend every time.
March 12, 2026
Reply from Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Bristol
Thank you for your wonderful feedback
I always try and use Richers Sounds if…
I always try and use Richers Sounds if I can, they have great client service, great products and prices.
March 9, 2026
Reply from Richer Sounds - Bristol
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Bristol
Thank you for your wonderful feedback
Excellent customer service
Superb customer service. Would not hesitate to recommend Richer sounds.
March 7, 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
Great service
The server spent some time with me to understand my needs (a small portable amp). When the item arrived in store and we realised that it needed an extra part, he helped me with that as well. Very good customer service.
March 4, 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, great to read you were happy with our service.
The customer service was top class-…
The customer service was top class- warm, engaging and informative without overselling. As a retired manager and coach in customer service for a major retailer, I recognise and appreciate this. Collecting the purchase from the store was far less stressful than the abysmal home delivery nonsense I experienced last time I went for that option. Once bitten twice shy. So, good job!
March 6, 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review, it’s lovely to read your comments.
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