First class service and expert help from Matt . Went well beyond the norm . Also very patient and explained all the advantages and disadvantages of certain Tv’s that I needed fir an elderly, vulnerabl... See more
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See what reviewers are saying
I remember for years that Richer Sounds were always competitively priced & had good products, but like the fact that founder Julian Richer gave recently half the company to his employees, similar to t... See more
Ordered a super cool cassette player for my son whose experiencing the joy of vinyl & tape. Really great service from the guys in the store at Bromley. Thank you.
Company replied
The customer service support I received from Matt and the team at Bromley was really great. I had ordered the wrong product online, and they advised and helped me get a replacement with the minimum fu... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
48 East Street, BR1 1QW, Bromley, United Kingdom
- 0333 900 0051
4.9
Excellent
1K reviews
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Great service
Great service from staff at Bromley, in particular Jerome was very helpful.
January 24, 2026
Unprompted review
Reply from Richer Sounds - Bromley
Thanks for your feedback, great to read you were happy with our service.
Highly recommend!
Have been a richer sounds customer for over 20 years. Always had a great experience.
Matt at Bromley store, was brilliant as always on my last visit. No pressure to purchase and gave a great deal of details. Will only ever purchase my hifi gear from here!
Highly recommended!
January 16, 2026
Reply from Richer Sounds - Bromley
Thank you for your wonderful feedback
Always superb coustomer service...
January 16, 2026
Reply from Richer Sounds - Bromley
Thanks for your 5 star review, we look forward to seeing you again next time
Great knowledge from all staff
December 12, 2025
Reply from Richer Sounds - Bromley
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Bromley
Thanks for your kind review, we look forward to your next visit.
Helpful staff and very friendly
Helpful staff and very friendly
We were pleased with our experience
January 12, 2026
Tommy!!!
I've been after a particular PC monitor and pestered this shop a few times as to when stock was coming in, today it was available but I couldn't get to the store so I called and spoke to Tommy, who was excellent and hand-held me whilst completing the sale by phone, he then explained every scenario regarding delivery etc. Thank you. There aren't many top quality shops left on the High Street, selling at internet prices, even less with dedicated and knowledgable staff, Richer Sounds, Bromley is one of them, use them, they really are great!!!
January 16, 2026
Unprompted review
Reply from Richer Sounds - Bromley
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Bromley
Thanks for your 5 star review, we look forward to seeing you again next time
Always excellent
Always excellent, friendly and professional service. They are always happy to help with any questions and are very knowledgeable. My purchase was brilliant as well
January 6, 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Overall good experience.
Overall good experience.
One thing I'd offer as constructive feedback is tracking orders to delivery to the end user with their delivery company.
December 31, 2025
Helpful staff great prices
Tommy helped us through our options and explained the new tech simply. We appreciate the sale prices.
January 3, 2026
Reply from Richer Sounds - Bromley
Thanks for your 5 star review, we look forward to seeing you again next time
Pleasant purchase experience
Jeremo from richersounds bromley was super helpful and nice to chat. Also quite knowledgable. Sorted mymorder on the phone in no time. Delivery was also fast literally in 48 hours i received them.
January 2, 2026
Reply from Richer Sounds - Bromley
Thanks for your great feedback and for supporting local business.
Jerome in Sales is a STAR
We called to sales line only to confirm that stock was availaable and delivery certain. Jerome took our call in sales. He was friendly, helpful and informative.
We performed the purchase over the phone. Everything happened the way that Jerome explained. The delivery company communicated they way he explained and delivery was on time, to the room we wanted and the box was undamaged.
Jerome was in Bromley and our item was delivered to Birmingham, next day. They didn't use the larger parcel delivery companies.
We have been singing the praise of Jerome and Richersounds to our friends and family. We will certainly use them again for other elecrrical goods.
January 2, 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, great to read you were happy with our service.
Mustafa bekir
Everything was done professionally the person who served me was very helpful I was happy with the service I received
December 30, 2025
Reply from Richer Sounds - Bromley
Thank you for your 5 star review!
Great service upgrading to SONOS PORT
Great service upgrading to a SONOS PORT in exchange programme
December 29, 2025
Brilliant as always
Brilliant as always. Bought some faulty earbuds for Xmas online. Went into my local shop in Bromley and they took care of everything. Love the staff. Love the company. It’s the only place I buy all my electronic entertainment products. Thank as always to Richer sounds.
December 29, 2025
Great service
December 29, 2025
Good advice and product range.
December 29, 2025
Excellent communication from richer…
Excellent communication from richer sounds and courier company about the delivery timescales. I collected the headphones from bromley branch and that too went well. Love the staff enthusiasm
December 29, 2025
Reply from Richer Sounds - Bromley
Thanks for your kind review, we look forward to your next visit.
Really good retail experience
Really good retail experience, seamless order online and pick up from store, something another well known hifi store was unable to do.
July 14, 2025
Reply from Richer Sounds - Bromley
Thanks for your great feedback and for supporting local business.
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