Richer Sounds - Bromley Reviews 

1,403
TrustScore 5 out of 5

4.9

48 East Street, BR1 1QW Bromley, GB


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Rated 5 out of 5 stars

I have always shopped at Richer Sounds. Whenever I need a new TV, headphones or audio equipment, Richer Sounds is the place I trust. Not only is the customer service excellent but, unlike m... See more

Company replied

Rated 5 out of 5 stars

I purchased Hi-Fi equipment, and, in doing so, I enjoyed the professional help and advice of Matt and Jerome. Without their help and patient guidance, the choice from their abundant stock would have b... See more

Company replied

Rated 5 out of 5 stars

In the last few weeks I have renewed my Turntable Argon TT mk2 CD player AXC 25 AXR 100D Acoustic energy 100 2 You must give your staff at Bromley and Maidstone a huge pat on the back, good old fa... See more

Company replied

Rated 5 out of 5 stars

Great salespeople in the shop, very knowledgeable and eager to help (not like other electronics chains), at the same price of bigger chains (actually even granted an extra discount so slightly cheaper... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,403)

24,229 reviews in the last 12 months

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Rated 4 out of 5 stars

Overall good experience.

Overall good experience.
One thing I'd offer as constructive feedback is tracking orders to delivery to the end user with their delivery company.

December 31, 2025
Rated 5 out of 5 stars

Helpful staff great prices

Tommy helped us through our options and explained the new tech simply. We appreciate the sale prices.

January 3, 2026
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Reply from Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Pleasant purchase experience

Jeremo from richersounds bromley was super helpful and nice to chat. Also quite knowledgable. Sorted mymorder on the phone in no time. Delivery was also fast literally in 48 hours i received them.

January 2, 2026
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Reply from Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Jerome in Sales is a STAR

We called to sales line only to confirm that stock was availaable and delivery certain. Jerome took our call in sales. He was friendly, helpful and informative.
We performed the purchase over the phone. Everything happened the way that Jerome explained. The delivery company communicated they way he explained and delivery was on time, to the room we wanted and the box was undamaged.
Jerome was in Bromley and our item was delivered to Birmingham, next day. They didn't use the larger parcel delivery companies.
We have been singing the praise of Jerome and Richersounds to our friends and family. We will certainly use them again for other elecrrical goods.

January 2, 2026
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Reply from Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Mustafa bekir

Everything was done professionally the person who served me was very helpful I was happy with the service I received

December 30, 2025
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Reply from Richer Sounds - Bromley

Thank you for your 5 star review!

Rated 5 out of 5 stars

Brilliant as always

Brilliant as always. Bought some faulty earbuds for Xmas online. Went into my local shop in Bromley and they took care of everything. Love the staff. Love the company. It’s the only place I buy all my electronic entertainment products. Thank as always to Richer sounds.

December 29, 2025
Rated 5 out of 5 stars

Excellent communication from richer…

Excellent communication from richer sounds and courier company about the delivery timescales. I collected the headphones from bromley branch and that too went well. Love the staff enthusiasm

December 29, 2025
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Reply from Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Really good retail experience

Really good retail experience, seamless order online and pick up from store, something another well known hifi store was unable to do.

July 14, 2025
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Reply from Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

TV Sony

The assistant was very helpful in
helping me with all the information I needed to make the right decision for
purchasing my 43 inch sony TV.
He was also very friendly.

December 27, 2025
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Reply from Richer Sounds - Bromley

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Really great store

Really helpful staff . I asked if they could match a price i had seen from another competitor, they not only said yes but actually found they had lower package price on the marantz cd6007 , marantz amp and Bowers & Wilkins speakers for my partners Xmas pressie.
Great service , very helpful and knowledgeable .

December 26, 2025
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Reply from Richer Sounds - Bromley

Thank you for your 5 star review!

Rated 5 out of 5 stars

Quick delivery and a great price!

Quick delivery and a great price!! Top shop for hifi. Brilliant sales too!!

December 23, 2025
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Reply from Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Held my item until I got there.

They kept the last turntable aside for me, and also happily gave me a £10 discount for joining the VIP club

December 24, 2025
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Reply from Richer Sounds - Bromley

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Ordered online on Saturday before…

Ordered online on Saturday before Christmas was able to pick up in store on Tuesday excellent communication with the team. Got exactly what we wanted at a good price

December 22, 2025
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Reply from Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

CD player

I was able to park directly opposite the Bromley shop and my CD player was carried to my car for me.

December 19, 2025
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Reply from Richer Sounds - Bromley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

PHILIPS Ambient 43 inch…

Matt went out of his way to source the TV bought in Nov as the new stock was not coming in until the New Year as this was a Christmas Present I was not happy

November 23, 2025
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Reply from Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

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