I have always shopped at Richer Sounds. Whenever I need a new TV, headphones or audio equipment, Richer Sounds is the place I trust. Not only is the customer service excellent but, unlike m... See more
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I have always shopped at Richer Sounds. Whenever I need a new TV, headphones or audio equipment, Richer Sounds is the place I trust. Not only is the customer service excellent but, unlike m... See more
Company replied
I purchased Hi-Fi equipment, and, in doing so, I enjoyed the professional help and advice of Matt and Jerome. Without their help and patient guidance, the choice from their abundant stock would have b... See more
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In the last few weeks I have renewed my Turntable Argon TT mk2 CD player AXC 25 AXR 100D Acoustic energy 100 2 You must give your staff at Bromley and Maidstone a huge pat on the back, good old fa... See more
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Great salespeople in the shop, very knowledgeable and eager to help (not like other electronics chains), at the same price of bigger chains (actually even granted an extra discount so slightly cheaper... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
48 East Street, BR1 1QW, Bromley, United Kingdom
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Overall good experience.
One thing I'd offer as constructive feedback is tracking orders to delivery to the end user with their delivery company.
Tommy helped us through our options and explained the new tech simply. We appreciate the sale prices.

Reply from Richer Sounds - Bromley
Jeremo from richersounds bromley was super helpful and nice to chat. Also quite knowledgable. Sorted mymorder on the phone in no time. Delivery was also fast literally in 48 hours i received them.

Reply from Richer Sounds - Bromley
We called to sales line only to confirm that stock was availaable and delivery certain. Jerome took our call in sales. He was friendly, helpful and informative.
We performed the purchase over the phone. Everything happened the way that Jerome explained. The delivery company communicated they way he explained and delivery was on time, to the room we wanted and the box was undamaged.
Jerome was in Bromley and our item was delivered to Birmingham, next day. They didn't use the larger parcel delivery companies.
We have been singing the praise of Jerome and Richersounds to our friends and family. We will certainly use them again for other elecrrical goods.

Reply from Richer Sounds - Bromley
Everything was done professionally the person who served me was very helpful I was happy with the service I received

Reply from Richer Sounds - Bromley
Great service upgrading to a SONOS PORT in exchange programme
Brilliant as always. Bought some faulty earbuds for Xmas online. Went into my local shop in Bromley and they took care of everything. Love the staff. Love the company. It’s the only place I buy all my electronic entertainment products. Thank as always to Richer sounds.
Excellent communication from richer sounds and courier company about the delivery timescales. I collected the headphones from bromley branch and that too went well. Love the staff enthusiasm

Reply from Richer Sounds - Bromley
Really good retail experience, seamless order online and pick up from store, something another well known hifi store was unable to do.

Reply from Richer Sounds - Bromley
Service and advice was good and helpful shop assistant was polite
Fantastic service I've been shopping at Richard sounds for 45 years regards neil.

Reply from Richer Sounds - Bromley
The assistant was very helpful in
helping me with all the information I needed to make the right decision for
purchasing my 43 inch sony TV.
He was also very friendly.

Reply from Richer Sounds - Bromley
Really helpful staff . I asked if they could match a price i had seen from another competitor, they not only said yes but actually found they had lower package price on the marantz cd6007 , marantz amp and Bowers & Wilkins speakers for my partners Xmas pressie.
Great service , very helpful and knowledgeable .

Reply from Richer Sounds - Bromley
Quick delivery and a great price!! Top shop for hifi. Brilliant sales too!!

Reply from Richer Sounds - Bromley
They kept the last turntable aside for me, and also happily gave me a £10 discount for joining the VIP club

Reply from Richer Sounds - Bromley
Ordered online on Saturday before Christmas was able to pick up in store on Tuesday excellent communication with the team. Got exactly what we wanted at a good price

Reply from Richer Sounds - Bromley
I was able to park directly opposite the Bromley shop and my CD player was carried to my car for me.

Reply from Richer Sounds - Bromley
Matt went out of his way to source the TV bought in Nov as the new stock was not coming in until the New Year as this was a Christmas Present I was not happy

Reply from Richer Sounds - Bromley
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