I don’t remember the name of the person who I spoke to when I ordered my tv as I knew exactly what I wanted, and placed the order on the spot and paid for it I asked for next day delivery. The guy sai... See more
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Received great advice for my purchase of a complete system. Booked an appointment with Olivia who took the time to show me options and set up several demonstrations. The difference in sound at dif... See more
Company replied
We bought an all-in-one cd player in store from the Cambridge branch and could not be happier with our purchase or with the service! Paul was thoughtful and helpful throughout and we'll definitely be... See more
Company replied
Bought in store at Cambridge. Manager arranged next day delivery for me. Delivered by DPD with excellent communication & on time delivery. Staff had experience of these type of headphones. Unfortunate... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
25 Hills Road, CB2 1NW, Cambridge, United Kingdom
- 0333 900 0053
4.9
Excellent
2K reviews
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Expert advice from Simon
Expert advice from Simon. Friendly and knowledgable without being pushy.
February 21, 2026
Reply from Richer Sounds - Cambridge
Thank you for your wonderful feedback
Brilliant staff interaction from the…
Brilliant staff interaction from the outset . Welcoming , knowledgeable & patient . After initial visit we booked a listening session . Turned up & it was all set up and ready to go .Helpful advice & suggestions. We made our purchase - it was delivered 3 days later . Would thoroughly recommend Richer Sounds , Cambridge .
February 23, 2026
Reply from Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
Support in my hour of need :)
The guy who helped me was eager, helpful, knew exactly what I wanted, gave me options and then gave me quick check out.
And I was desperate for a charger after 3 hours on a train with no sockets, so this was such a relief!
February 18, 2026
Reply from Richer Sounds - Cambridge
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Cambridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Had to TV that I was looking for and…
Had to TV that I was looking for and gave the TV a 6 year warranty 👍
December 29, 2025
Reply from Richer Sounds - Cambridge
Thanks for your kind review, we look forward to your next visit.
Paul at the Cambridge store was brilliant !
Paul at the Cambridge store was absolutely brilliant ! The guys who delivered and assembled the telly to the stand were good but didn't seem to know what they were doing !
February 13, 2026
Reply from Richer Sounds - Cambridge
Thank you for your review, although I'm sorry the desktop installation wasn't as smooth as it should have been. I will of course feed this back to the delivery crew, that undertake the service, and ensure they improve for the future.
I do hope all is now well with the TV, should you need any help of course do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Cambridge
Thank you for your wonderful feedback
Helpful staff
Helpful staff. Good price. Bonus soundbar. Prompt delivery. Could have done with guidance on setting up and unboxing TV
February 11, 2026
Reply from Richer Sounds - Cambridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Professional and friendly
The shop assistant showed professional and friendly manner. Nothing can replace the personal contact when purchasing such a valued product. Such a rare find. Well done richersounds!
December 23, 2025
Reply from Richer Sounds - Cambridge
Thanks for your 5 star review, we look forward to seeing you again next time
A very good service
From the ordering of products, to advice and sorting out a couple of minor issues — perfect comms from Tom, expertly handled.
February 8, 2026
Reply from Richer Sounds - Cambridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Best place to buy HiFi and TV
Best price by far. Staff are very knowledgable, helpful and most importantly friendly. The TV set I bought arrived very quickly. They also give 6 years warranty on top. I have been shopping at Richer Sounds for three decades and had pleasant experience…
February 5, 2026
Reply from Richer Sounds - Cambridge
Thanks for your great feedback and for supporting local business.
staff all very helpful
February 4, 2026
Reply from Richer Sounds - Cambridge
Thanks for your 5 star review, we look forward to seeing you again next time
Superb service
Superb service, twice in a row. Will always come back to Richer Sounds.
February 4, 2026
Reply from Richer Sounds - Cambridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
the delivery was free
the delivery was free, said it would be delivered by tuesday, was delivered saturday. Top job guys and the TV is spot on
February 3, 2026
Reply from Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
Super service from Bradley at RS Cambridge
Super friendly service from Bradley who provided me with excellent information about the product I was interested in, which in turn led to me purchasing the item.
The item arrived via courier on the date advised, was well packed and performs superbly.
Thanks Bradley !
February 2, 2026
Reply from Richer Sounds - Cambridge
Thanks for your 5 star review, we look forward to seeing you again next time
Great help service and choice.
I had been elsewhere looking at Headphones and not getting much help. Went to Richer Sounds in Cambridge and got all the help I needed. Top work by all in the shop. Thanks.
February 1, 2026
Reply from Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
Good service especially the help given…
Good service especially the help given with our decision on which tv to buy
February 2, 2026
Reply from Richer Sounds - Cambridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Brilliant service
Bought a Cambridge Audio music streamer from the Cambridge Richer Sounds branch and it was an excellent shopping experience. As a complete novice in the field, I got very good advice and made my purchase quickly and smoothly.
The following day, I phoned the store with several idiotic questions and again got good and patient advice.
The CXN100 that I bought is a fabulous piece of kit and having implemented the various ideas I was given, gives stunning music quality. It’s a great addition to my ancient CD collection.
February 2, 2026
Reply from Richer Sounds - Cambridge
Thank you for your wonderful feedback
Purchased Marrantz Melody X package at…
Purchased Marrantz Melody X package at very competitive price. Staff were very friendly, knowledgeable and helpful. Particularly impressed when a staff member offered to make up the cables for me.
February 1, 2026
Reply from Richer Sounds - Cambridge
Thank you for your wonderful feedback
Very competent staff
The staff was extremely competent and helpful. We needed cables to connect our amplifier to speakers, and we received excellent advise on the options and more. They addressed all our questions and doubts. Great experience
January 24, 2026
Reply from Richer Sounds - Cambridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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