Richer Sounds - Cardiff Reviews 

Richer Sounds continue to impress. I’ve bought several products from them and the quality has always been spot‑on. I originally thought their email support wasn’t responding, but the reply had gone straight into my spam folder. Once I found it, the information was clear, helpful, and exactly what I needed while looking to purchase a projector. Great products and great service still one of the best retailers around.

Superb service and the informative and help I needed

Very helpful, great advice on speaker wire, sounds much better, will be looking for new speakers soon,

The team is helpful both on the phone and in person. Price matched the soundbar I wanted. I arrived before store opening to collect but they still let me in and helped carry the item to the car and load it. I've since completed a retrospective price beat with a different member of staff and just as helpful as others. Would highly recommend.

Always good dealing with richer sounds nothing is ever too much bother and you always seem to get the right results

Very friendly knowledgeable staff in store and agreed to source me a remote with a solar panel when the tv arrived without one. 6 year warranty is excellent. Would recommend visiting the showroom as most tvs are on display and you’re welcome to play with them.

Fast friendly service, had an issue with the tv they swapped it no fuss would recommend to anyone. Been using them for years and will continue to.

Outstanding service and excellent prices, it is a real joy to shop again with Richer Sounds. All the staff in the Cardiff Branch are highly professional and extremely knowledgeable about all the products they sell. Jonathan has given me excellent answers to all my questions.

I purchased a TEAC W1200 double cassette player which has proved to be a brilliant player and a brilliant recorder.

I would strongly recommend Richer Sounds to anyone wishing to build an excellent music or media system.

Great experience from first enquiry to product delivery. Friendly staff couldn't be more helpful. Would recommend without a second thought

Professional, thoughtful approach. Dan in Cardiff store was excellent

I recently purchased a new record player (Audio Technical) from a store at the beginning of April for £300 to replace the one I have carefully maintained for many years. A few days ago, the needle snapped during its normal use. When I tried to phone customer service, they told me that the needle was not covered under warranty and they tried to get me to buy a new needle for £49!The response is disappointing, having spent a huge amount on a record player which should have been high-quality and durable. I did not expect for any part of the product to fail so soon. My experience has left me concerned by the lack of quality and reliability of the products and service provided by Richer Sounds.

Staff very knowledgable and truthful
No pressure to buy
Seamless experience
Seamless delivery

Very helpful staff, great price, tv delivered to boot of car.

Excellent advice and steered me towards choices of the best product to suit my needs . I bought a Cambridge minx 301 subwoofer ,the quality is superb and the piano black finish looks and feels like a well made item . Andie was a great help and has a great knowledge base on a range of electrical goods always recommend Mr c

Outstanding customer service very helpful knowledgeable friendly staff and great product also would highly recommend any sound vision equipment you need get to richer sounds

one of the small businesses that actually care about you

Always confident shopping at Richer Sounds Cardiff - staff are very knowledgeable, give helpful advice and are friendly! Good shopping experience!

Tip top service as is normal with Richer sounds, highly recommend them.

I made an appointment with Jon, explaining that we weren't going to spend a tremendous amount but due to a bad back couldn't hang around. He was brilliant from start to finish. He is an example of why I'd use Richer Sounds before anyone else.