Richer Sounds - Cardiff Reviews 

For my latest purchase I dealt with Mike at the Cardiff store. He was friendly, knowledgeable, happy to helpand made sure I ended up with the product I was after at a price I was happy with.

I've used Richer Sounds (in-store and online) for over 20 years and I know I will get top advice and support without pressure selling or unnecessary extras. I always come away feeling like I've got the product that is right for me and at a good price.

The team at Richer Sounds are extremely knowledgeable and helpful without being too pushy. They questioned our initial purchase intention and offered constructive advice on alternative products

Always great advice without the pressure sales.
Excellent after sales warranty .
Highly recommend Richer Sounds.

Really good service. We struggled to get our record player working due to lack of experience but Jonathan was very patient with us and explained what we had done wrong. We highly recommend Richer Sounds in Cardiff.

Am so with my panasonic once again the picture is stunning quick to setup with minimum fuss, Jon of
Richer Sounds Cardiff were spot on when telling me about the TV excellent service just what I needed when choosing a TV

We knew we wanted expert advice, and we found it at Richer-Sounds(RS). Also lots of choice in the stock.
Mostly, our sales guy showed great patience with us. We are OAP's and know little about today's tech.
My only one complaint is that I still can't get my new DAB+ Radio to play in stereo, even after all the money we spent. But I would not hesitate to recommend RS to anyone for choice of stock, depth of knowledge and speedy next day delivery. We travelled from Brecon to visit them and it was very worthwhile.
Fantastic retailer. Thank you.

Andy in sales in Cadiff store was very polite and helpful in me making my choice of purchases.Didn't try to sell me anything I didn't want.

Staff, that do not pressurise you into top product model, they listen and ask the correct questions to find right product.

Not sure about new separates ,spoke to Daniel and advised me on the models available. I bought amp and cd player of same manufacturer, to say I was impressed certainly so .this was my first time at the shop won't be my last.

I'd already done my research online, so I knew exactly what I needed. The staff sensibly checked I'd got things like the necessary interconnects and knew how to get support if there were any problems. As always, I get great service at Richer Sounds and have not gone anywhere else for audio products in over 20 years.

Great to deal with over the phone, very knowledgeable. Do not promise something they can’t deliver.

Very friendly and helpful

Great customer service and quick delivery.

Great service and knowledge from the sales staff. Advice has made major improvements to my listening pleasure.

Excellent service from expert advisors
Could not have been more helpful

Really friendly service, knowledgeable staff and good value.

Visited the Cardiff store, staff were very helpful and knowledgeable and quickly identified a number of good value options for my budget.

Bought a Samsung S90F 77 inch with Samsung Q990F soundbar from Aaron at RS Cardiff, Fantastic service and purchasing experience.

Fitted by wall by Alex and Paul from Crystal Tech Group (as recommended by R/S) brilliant installation, added additional power sockets, hid all the cables. So professional with a real attention to detail. Cannot speak highly enough of these guys, highly recommend.

Thanks all, I’m so pleased with the finish

I telephoned the Cardiff store and spoke to Andie. I told him I needed a new amplifier. He asked me about how I listen to music and recommented some amps for different budgets. I ordered an amp from web sales.
I had a problem setting up - my fault - and called the store and spoke to Aaron. He patiently helped me identify my mistake and my new amp sounds great. I've been an RS customer since the mid 80s. I'm always very pleased with RS's high quality service.