I had the pleasure of working with Michael and Jonathan who assisted me in selecting a TV. They guided me through the options and set me up from my home, having also organised for the tripod to be bu... See more
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See what reviewers are saying
Cardiff branch communicated with me very well regarding my television order. Even helped me carry it to van. Great price on particular product I ordered also.
Company replied
I’d like to thank the team at Richer Sounds Cardiff for their excellent help. Their advice and support made choosing the right TV much easier. Highly recommended!
Company replied
I first rang the Cardiff shop to make sure the product I wanted was in stock and the gentleman I spoke to was very helpful. He then allocated the product for me after I said I would pick it up later... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
106 Cowbridge Road East, CF11 9DX, Cardiff, United Kingdom
- 0333 900 0029
4.9
Excellent
3K reviews
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Reply from Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
first class service very helpfull a…
first class service very helpfull a very good company to deal with will come again
January 31, 2026
Reply from Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great deal
I had a great deal on buying some Hi Fi Separates by becoming a VIP member.
The Website was easy to use and there's the added security of a shop premises not to far away. No Brainer.
January 30, 2026
Reply from Richer Sounds - Cardiff
Thank you for your wonderful feedback
Richer sounds Cardiff absolute legends…
Richer sounds Cardiff absolute legends couldn’t have asked for a better service Jonathan went above and beyond
February 2, 2026
Unprompted review
Reply from Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
Guiding staff
tHIS COMPANY'S REPUTATION WENT BEFORE IT AND SALESPERSON aNDIE MADE SURE i* WASN'T DISAPPOINTED. HE KNOWS HIS STUFF AND CLARIFIED WHERE i WAS gOING WITH MY CHOICE OF LARGE FORMAT SMART TV. AS A RESULT I KNOW I MADE THE RIGHT CHOICE. THANKS ANDIE AND THANKS RICHER SOUNDS.
January 28, 2026
Reply from Richer Sounds - Cardiff
Thank you for your 5 star review, it’s lovely to read your comments.
Great customer service after problem…
Great customer service after problem with tv. The 6year guaranteed proved invaluable as the tv developed a defect at 18months after purchase!
January 23, 2026
Reply from Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Superb service
Superb service! Nothing was too much trouble. As I’m a very fussy customer. Cardiff shop.
January 24, 2026
Reply from Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great store
No problems, received what I ordered. Only slight negative was I didn't receive notification that it had arrived in the store and was ready for pickup.
January 22, 2026
Reply from Richer Sounds - Cardiff
Thank you for the feedback although apologies that you didn't receive notification that your purchase was ready, I agree the store should have called. I will of course raise this with them.
I do hope everything with the item is ok but if you need any help do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
You can't beat Richer Sounds
You can't beat Richer Sounds for service. Purchased a TV but found the viewing angle on it very poor , spoke with Andi at the Cardiff store and all was resolved. I was allowed to choose another model no questions asked, it was delivered the next day free of charge and the other TV collected at the same time. I can't imagine many other retailers offering that service and I would like to thank Andi personally again. Thanks Richer Sounds and you can be assured as ever for all my home entertainment business in the future.
January 23, 2026
Reply from Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic customer service would highly…
Fantastic customer service would highly recommend
January 21, 2026
Reply from Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Always love visiting this store
Always love visiting this store. Knowledgeable and attentive staff mean I always leave feeling happy with the experinece
January 19, 2026
Reply from Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Richer Sounds a 10 out of 10
Item arrived very fast ,the stuff was brilliant what more could I see 10 after 10 across the board
January 20, 2026
Reply from Richer Sounds - Cardiff
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fast and helpful service
January 19, 2026
Reply from Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The staff were very helpful and very…
The staff were very helpful and very knowledgeable.
January 17, 2026
Outstanding service
Outstanding service. Thrilled with my speakers which are not only great quality but look great too.
December 29, 2025
Reply from Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Great as always!
Helpful, friendly and effective service, and going the extra mile every time
January 24, 2026
Unprompted review
Reply from Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Knowledgeable and Helpful Staff
Knowledgeable and helpful staff for whom ensuring that customers make whatever appears to be the the right purchases for themselves, rather than simply trying to generate as many sales as possible, appears the imperative. A great business model that makes customers feel good about the buying experience, confident in their purchases and certain to be repeat customers
January 17, 2026
Reply from Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent advice as usual on a tv…
Excellent advice as usual on a tv bracket . Also wanted advice on my existing turntable and potential replacement in the near future.
January 16, 2026
Reply from Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
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