Richer Sounds - Cardiff Reviews 

Always so friendly and helpful

Knowledgeable and helpful staff for whom ensuring that customers make whatever appears to be the the right purchases for themselves, rather than simply trying to generate as many sales as possible, appears the imperative. A great business model that makes customers feel good about the buying experience, confident in their purchases and certain to be repeat customers

Excellent advice as usual on a tv bracket . Also wanted advice on my existing turntable and potential replacement in the near future.

Expert advice on the phone and speedy delivery
The turntable performs really well and the set up relatively simple
Excellent service

Amazing customer service as always went in to Cardiff store very helpful knowledgeable after cere is very good and definitely recommend

Bought my hifi here 20 years ago and bought new speakers last week over the phone and the staff member couldn’t have been more helpful and had them delivered for free and they sound amazing thank you

Really like these headphones, clear crisp sound and comfortable over the ears. Absolute bargain for the price point as they feel really good quality!

Excellent customer service too, always very responsive and attentive to any questions I have.

Easy to deal with, great customer service as usual. Have bought from them for years and wouldn't go any where else. Cheaper than other suppliers and longer guarantee, usually 6 years.

Brilliant purchased tv with the manager at cardiff got a great deal well.pleased looking forward to getting it installed ..

Expert and impartial advice, efficient service and best prices - always my first port of call when buying a new TV.

Thank goodness we bought from richer sounds and these guys know what they are talking about.

First tv had trouble with native Netflix app, we tried a load of tech stuff to resolve but it was just the tv.

So talked it through with Jonathan and Dan at Cardiff richer sounds and we were able to take it back (within 2 weeks) and Jonathan helped us choose another. This one, so far, has been fantastic.

You get the feeling that the sales representatives aren’t just trying to sell you something. They really know the products and they want to get the right one for you. Fantastic service.

I was/am very happy with the entire proces. I went into the store with a fair idea of what I needed. I wasnt rushed but staff were available when i needed them. Importantly no attempt was made to try and up-sell to me - rather i got the impression they were more intrested in getting me what was best for me. I was happy with the store, ordering, delivery and price. I would definately recommend Richer Sounds, and will be going back in future.

I purchased a large screen TV and intended to collect it from the Cardiff branch of Richer Sounds. When I phoned to check it had been delivered to the branch I spoke to Aaron who took the trouble to check how big my car was and he advised me that it might not fit (he was right as I found out when it was subsequently delivered to my home). As well as the excellent customer service the value for money is outstanding. I have bought several products from this branch of Richer Sounds and will have no hesitation in recommending them to anyone. Incidentally the delivery was faultless too.

Superb after-sales service from Aeron - thank-you so much !

Great service in the Cardiff shop identifying a tv set that exactly matched what we were looking for. No attempt to sell us a more expensive model. Staff took the set to our car in the car park.

When we got home and tried setting up the tv it was apparent there was a hardware fault on the screen. On contacting the shop it was quickly arranged that a replacement would be delivered the next day and the faulty set collected by the delivery team. Great after sales service that sadly is missing from so many stores these days.

Staff are tremendously helpful, knowledgeable and the service was superb

Outstanding customer care, would highly recommend end. Very knowledgeable staff who are extremely helpful

Very helpful staff and very knowledgeable. ordered the kit on line and it turned up days before expected which was great.