Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... See more
Company replied
From stepping into the shop, with a pocket full of questions to receiving my order the very next day, my experience was exemplary. The staff are knowledgeable, friendly and professional. Excellent ser... See more
Company replied
Had problem earlier in week with missing invoice - sorted very quickly- then problem with tv under warranty but no logger being repaired (Panasonic) spoke to Luke at Cheltenham store and he went the e... See more
Company replied
After a small hiccup when Gaetan didn’t call me when he said he would, everything went like clockwork. I had originally ordered a Hisense 100” screen, and then found out that it might not be a goo... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
31 High Street, GL50 1DX, Cheltenham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's extremely rare to find service like these guys provide in this day and age but they nailed it. They have a real old school approach to everything which just works. They help, advise and genuinely make you feel valued and appreciated as a customer rather than just a tick on a sales sheet like most do nowadays!
I won't hesitate to use them again for any kit that I want or need in the future. Thanks RS and especially to the guys at the Cheltenham branch for not only a flawless experience, but for restoring my faith in humanity somewhat!

Reply from Richer Sounds - Cheltenham
Fantastic in every way possible. Couldn’t have been better. I would recommend them to anyone.

Reply from Richer Sounds - Cheltenham
The store were very helpful ... able to confirm my choice.
Delivery was as expected and all went well.
Happy with everything

Reply from Richer Sounds - Cheltenham
I ordered some Shokz headphones online through the Richer Sounds website and I received a call first thing the following morning to say that they were ready for me to collect from the store. The staff in my local Cheltenham store were all very polite and helpful. Will definitely buy from them again.

Reply from Richer Sounds - Cheltenham
Great Demo in store by Gaetan.
Product has exceeded my expectations. Perfect product for my needs.
Quick delivery.

Reply from Richer Sounds - Cheltenham
Good experience from first enquiring in the Cheltenham store. Helpful but not pushy advisor. Listened to what we wanted. When we decide to by a new tv the process was quick and easy, delivery arranged. Delivery people kept us informed, arrived in the time frame, courteous and friendly people. Very satisfied. Managed to set the tv up ourselves and appears to be working perfectly. Very pleased.

Reply from Richer Sounds - Cheltenham
Cheltenham has a great team. They always provide the very best service. Thanks to all.

Reply from Richer Sounds - Cheltenham

Reply from Richer Sounds - Cheltenham
Always good experience. Nice guy's always helpful also delivery service reliable.

Reply from Richer Sounds - Cheltenham
Great sales team they let us in early and helped us with what we wanted and gave us a great deal, really friendly and helpful service.

Reply from Richer Sounds - Cheltenham

Reply from Richer Sounds - Cheltenham
Looking for item not available to order online, rang local shop to ask, who advised limited stock, but was able to provide details of availability at other branches. On ringing other branch, stock confirmed, but unable to collect due to location, so order taken over the phone and I paid extra for delivery. Item arrived on the day expected, so all good, thank you!

Reply from Richer Sounds - Cheltenham
Purchased my Wharfdale Diamond 12.1i speakers and they sound amazing. Great service from the staff at Richer Sounds.

Reply from Richer Sounds - Cheltenham
Excellent service and price. Better still you can actually speak to someone at the local branch. I cannot fault the staff and service at Cheltenham.

Reply from Richer Sounds - Cheltenham
Good technical guidance no matter who answers the phone and their promise that they will always beat any genuine lower price means you always get the best possible deal. A consistently trustworthy company, you simply can't go wrong.

Reply from Richer Sounds - Cheltenham

Reply from Richer Sounds - Cheltenham
Great service all round, Tv I found difficult too get a picture that was to my liking but beautiful television with a great picture thank you

Reply from Richer Sounds - Cheltenham
I've been buying from Richer Sounds for 20 years and have never been disappointed with their quality and service. Usually I purchase in store but for a change I used telesales. Jason the store manager is someone I've dealt with for years and he took my order very efficiently. When I had to return an unused TV bracket, Gaetan dealt with my request brilliantly. A fantastic business and I hope they will be around for years to come.

Reply from Richer Sounds - Cheltenham
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.