Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... See more
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Staff are friendly and helpful. No pressure. I was not a big budget customer, but that made no difference. In fact the price was much better than I had expected, even after joining the VIP club.... See more
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I have shopped with Richer Sounds for over 40 years and have never had bad service or cause to be disappointed with them. I bought a TV with them 2 years ago that became faulty. When I contacted t... See more
Company replied
Best price on my new TV, outstanding comms during the online order and fulfillment process, and brilliant service from the Cheltenham staff to help me park and load the TV for the in-store collection.... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
31 High Street, GL50 1DX, Cheltenham, United Kingdom
- 0333 900 0057
4.9
Excellent
2K reviews
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First rate company in every…
First rate company in every way,Knowledgeable staff and great customer service .
May 28, 2026
Reply from Richer Sounds - Cheltenham
Thanks for taking the time to leave your review. We were thrilled to hear the team’s knowledge and service stood out. Hopefully next time we can make it a full five star experience for you.
Many thanks
The RS Team
Good products at a fair price
Helpful customer service and exactly the products I wanted at a reasonable price. The only downside was that I was not told that I would need a connecting cable to link the devices I purchased. Delivery was quick and efficient.
May 29, 2026
Reply from Richer Sounds - Cheltenham
Thanks for taking the time to leave us a positive review. I’m pleased the service and products met your expectations, although I’m sorry the need for an additional cable wasn’t clear when ordering online, so I will review your web journey to see if we can make any improvements.
If you need any further help, please do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Richer Sounds in Cheltenham
Visited Richer Sounds in Cheltenham to enquire about a streamer with a CD player. Spoke with Richard who suggested I look at the Eversolo play CD edition. No sales pressure whatsoever simply good solid advice. Returned a few weeks later and purchased the item along with Dali speakers. Delivery took one week. Now installed and very happy with sound and quality.
May 28, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your great feedback and for supporting local business.
Great service
May 28, 2026
Reply from Richer Sounds - Cheltenham
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Cheltenham
Thank you for your 5 star review, it’s lovely to read your comments.
I wanted to buy an Audiolab 7000A…
I wanted to buy an Audiolab 7000A amplifier and the Cheltenham branch had one that a previous customer
had tried out but had rejected it so I was able to buy it
at over £100 less than its list price. Since then I have listened to music using most of the inputs both digital and analogue.The sound quality is superb even legacy
sources like my cassette deck sounds great. Highly recomended.
August 11, 2025
Reply from Richer Sounds - Cheltenham
Thanks for your great feedback and for supporting local business.
Purchase of TV at Cheltenham
Purchase of TV at Cheltenham. OAPs, knew what we needed and Mandy (known from previous purchases and very helpful) checked options and a TV bought without further ado. Delivered as arranged. Great service!
May 22, 2026
Reply from Richer Sounds - Cheltenham
Thank you for your 5 star review!
I got unexpected good information and…
I got unexpected good information and advice which worked well
May 26, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Cheltenham
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Cheltenham
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Cheltenham
Thanks for your feedback, great to read you were happy with our service.
Shop/demo of kit was great
Shop/demo of kit was great, staff at Cheltenham very helpful.
Only letdown (which I don’t hold Richersounds directly responsible for) was my amp delivery arrived a day late when I had taken time out to be available on the arranged delivery date (FedEx were the issue- Leak use them it seems, to courier their goods)
May 22, 2026
Reply from Richer Sounds - Cheltenham
Thank you for leaving us a review, it is fantastic to read such positive comments about the store team and that the demo went well. It's really disappointing that the courier used by the supplier let the side down somewhat however and we will of course feed this back to Leak so they can review themselves.
Of course should you need any help whatsoever do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
I popped into the shop to discuss my…
I popped into the shop to discuss my purchase with your team, before progressing with the order. Excellent service as always
May 20, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your great feedback and for supporting local business.
Buying is very easy with knowledgeable…
Buying is very easy with knowledgeable staff. Delivery was quick and the whole experience was very easy as always. Prices are good and some were much cheaper than local and big stores.
Have used Cheltenham branch for many years and would use again next time I buy.
May 19, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your kind review, we look forward to your next visit.
Friendly and knowledgeable service
Friendly and knowledgeable service. Item was not in stock but the store order for us and phoned the next day when it arrived.
May 19, 2026
Reply from Richer Sounds - Cheltenham
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The staff in Cheltenham: Excellent
The staff in Cheltenham was quite knowledgeable and very attentive. Very pleased with both the service and the quality of the products they carry (Focal).
July 11, 2025
Reply from Richer Sounds - Cheltenham
Thanks for your great feedback and for supporting local business.
Fantastic customer service staff were…
Fantastic customer service staff were very helpful.
May 17, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Cheltenham
Thank you for your 5 star review!
Purchased an LG OLED65G6
Purchased an LG OLED65G6; a 5 star TV and a 5 star service provided by Jason and his team.
This is not the only TV I have purchased from Richer Sounds Cheltenham and the service has always been excellent.
May 13, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Cheltenham
Thank you for your 5 star review, it’s lovely to read your comments.
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