Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... See more
Company replied
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Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... See more
Company replied
Staff are friendly and helpful. No pressure. I was not a big budget customer, but that made no difference. In fact the price was much better than I had expected, even after joining the VIP club.... See more
Company replied
I have shopped with Richer Sounds for over 40 years and have never had bad service or cause to be disappointed with them. I bought a TV with them 2 years ago that became faulty. When I contacted t... See more
Company replied
I knew what I wanted, so I expected an easy conversation. My phone call was quickly rewarded with a human voice in my local store who listened to my needs, checked stock and made sure that I had the... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
31 High Street, GL50 1DX, Cheltenham, United Kingdom
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Reply from Richer Sounds - Cheltenham
I wanted to buy an Audiolab 7000A amplifier and the Cheltenham branch had one that a previous customer
had tried out but had rejected it so I was able to buy it
at over £100 less than its list price. Since then I have listened to music using most of the inputs both digital and analogue.The sound quality is superb even legacy
sources like my cassette deck sounds great. Highly recomended.

Reply from Richer Sounds - Cheltenham
Purchase of TV at Cheltenham. OAPs, knew what we needed and Mandy (known from previous purchases and very helpful) checked options and a TV bought without further ado. Delivered as arranged. Great service!

Reply from Richer Sounds - Cheltenham
I got unexpected good information and advice which worked well

Reply from Richer Sounds - Cheltenham

Reply from Richer Sounds - Cheltenham

Reply from Richer Sounds - Cheltenham
Shop/demo of kit was great, staff at Cheltenham very helpful.
Only letdown (which I don’t hold Richersounds directly responsible for) was my amp delivery arrived a day late when I had taken time out to be available on the arranged delivery date (FedEx were the issue- Leak use them it seems, to courier their goods)

Reply from Richer Sounds - Cheltenham
I popped into the shop to discuss my purchase with your team, before progressing with the order. Excellent service as always

Reply from Richer Sounds - Cheltenham
Buying is very easy with knowledgeable staff. Delivery was quick and the whole experience was very easy as always. Prices are good and some were much cheaper than local and big stores.
Have used Cheltenham branch for many years and would use again next time I buy.

Reply from Richer Sounds - Cheltenham
Friendly and knowledgeable service. Item was not in stock but the store order for us and phoned the next day when it arrived.

Reply from Richer Sounds - Cheltenham
The staff in Cheltenham was quite knowledgeable and very attentive. Very pleased with both the service and the quality of the products they carry (Focal).

Reply from Richer Sounds - Cheltenham
Fantastic customer service staff were very helpful.

Reply from Richer Sounds - Cheltenham

Reply from Richer Sounds - Cheltenham
Purchased an LG OLED65G6; a 5 star TV and a 5 star service provided by Jason and his team.
This is not the only TV I have purchased from Richer Sounds Cheltenham and the service has always been excellent.

Reply from Richer Sounds - Cheltenham

Reply from Richer Sounds - Cheltenham
Personal touch long guarantee fantastic delivery service and cheaper than currys etc for same Tv.

Reply from Richer Sounds - Cheltenham
I popped in having had them reserve an open box item for me over the phone and it was put aside for me as expected.
The item was brand new, just an opened box so a great saving over the already great priced new item.
The staff were very helpful as always and a pleasure to deal with.
Richer Sounds are perhaps the only company I still wholeheartedly recommend after being a customer for many years!

Reply from Richer Sounds - Cheltenham
Richer Sounds always offer great advice and service. My Marantz and Monitor Audio order was no exception. The items were delivered in perfect condition within two days of placing my order on a Sunday.

Reply from Richer Sounds - Cheltenham
I ordered aPhilips record player online and it was delivered to a Richer Sounds shop within three days from where I collected it. Staff at the shop were polite and helpful which added unto excellent service.

Reply from Richer Sounds - Cheltenham
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