Chester branch. I had done my research and had already spoken to Ewan and booked a listening demo for a Ruark R610. Everything was set up ready for my appointment and we were well hosted by Ewan, who... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I only purchased gift vouchers for my son's birthday, (he is a Richer Sounds fan) Nice, helpful staff...good straightforward experience. I did like being able to have a personal message printed on t... See more
Company replied
I’d done some research and had an idea what I wanted. I spoke to Joe at Chester and he was really friendly knowledgeable and confirmed what I was looking at would be perfect he then suggested that som... See more
Company replied
Very easy to order online. Good price and unlike other shops the DVD player came with all the necessary cables Very pleasant and helpful staff member told me my item was ready to collect from lo... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
15 Hoole Road, CH2 3NH, Chester, United Kingdom
- 0333 900 0063
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Service.
Great service from Adam who allowed me several days and a couple of changes of mind before choosing, then arranged swift delivery.
January 25, 2026
Helpful and knowledgeable staff
Helpful and knowledgeable staff, competitive prices , really good service.
January 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Super experienced staff
Sales assistant (Joe) was very good at talking and demonstrating the products we were interested in.
January 24, 2026
Reply from Richer Sounds - Chester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Super helpful staff in the store
Super helpful staff in the store, item wasn't in stock but assistant ordered it while I waited for home delivery. Ordered Saturday and was with me on Tuesday. Great service and a little bit cheaper in store too!
January 24, 2026
Reply from Richer Sounds - Chester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Fantastic service from start to finish
Fantastic service from start to finish! It made a refreshing change to speak to someone who was incredibly knowledgeable and enthusiastic about the products they were selling. Payment and delivery was quickly arranged and the television was delivered within a few days. All round a great experience, we will certainly be visiting Richer Sounds again.
January 22, 2026
Reply from Richer Sounds - Chester
Thanks for your feedback, great to read you were happy with our service.
Grest experience.
All went very well in the end after some minor hiccups in the on-line ordering were resolved. Great service with real people to talk with when issues occur.
January 23, 2026
Reply from Richer Sounds - Chester
Thank you for your 5 star review, it’s lovely to read your comments.
The best online Hi-fi shop there is!.
The best place to buy any hi-fi equipment from.
I made a mistake buying a too larger subwoofer for my system, and they allowed me to swap it out for a cheaper better match for my system.
Once the swap was done, simply supplied details for a refund, as the other sub was cheaper.
The best service, and cover plans you get with any online e-tailer.
January 23, 2026
Reply from Richer Sounds - Chester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Looking for an upgraded Hi-Fi as a…
Looking for an upgraded Hi-Fi as a treat for my birthday, so much choice online needed some support, saw reviews for Richer Sounds - chester etc thought that sounds like what I needed.
Spoke to Joe, he created a great system for me to meet the budget i gave him.
Fast delivery and really happy with choices
Thanks Joe
January 19, 2026
Reply from Richer Sounds - Chester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent over the counter service
Excellent over the counter face to face service,good advice,recommended.
January 22, 2026
Reply from Richer Sounds - Chester
Thanks for your feedback, great to read you were happy with our service.
Exceptional staff…
Really well looked after by the staff very informative on the products I purchased and very friendly.
Quick and reliable service this is the second time I have used Richer sounds and I will definitely recommend them to friends and family.
January 22, 2026
Reply from Richer Sounds - Chester
Thank you for your 5 star review!
First class customer service
I recently bought a Samsung tv and half price sound system in Richer Sounds New Year sales via telephone to Ewan at the Chester branch.
I received positive advice on the model I had chosen and a satisfactory sales price. The approved courier had to cancel the home delivery due to snow & ice conditions. Ewan, alerted to this fact emailed me to check that an alternative date had been given. It had and I received a 2 hour delivery slot on a Saturday evening and a text just before arrival. The 2 delivery men were polite and thorough.
A few days later I received an email from Ewan enquiring if I had managed to set up the equipment. No problem with the tv but I had initially struggled to connect the soundbar with the tv via Bluetooth as there was no HDMI cable in the box (Samsung we learned do not include one in the box). A cable was duly despatched from Chester at a discount and the installation was completed 2 days later.
The advice and support I received throughout was excellent. I had previously bought a tv and other items from Richer Sounds Chester branch and my experience on this occasion confirmed their reputation for excellent independent customer service. Highly recommended.
January 20, 2026
Reply from Richer Sounds - Chester
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Chester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
It is always good to go to …
It is always good to go to Richersounds as it can mean a new toy. On this occasion it was so the experience was enhanced by great customer service
January 10, 2026
Reply from Richer Sounds - Chester
Thank you for your wonderful feedback
Thanks to everyone at the store for…
Thanks to everyone at the store for your kind help.
I'm happy to recommend!
January 21, 2026
Reply from Richer Sounds - Chester
Thank you for your 5 star review!
Customer Service Excellent
Customer Service Excellent. Knowledgeable . extremely helpful advice . Showed availability without 'Hard Sell' . Nothing too much trouble. Even checked out my turntable on 'in store' equipment.
January 20, 2026
Reply from Richer Sounds - Chester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful staff, well worth the trip to Chester.
Very helpful staff took me through all the options. Gave recommendations for upgrades as well as the what quality levels to expect.
January 18, 2026
Professional staff
Professional, knowledgeable and helpful staff solved my problem very quickly.
January 16, 2026
Reply from Richer Sounds - Chester
Thanks for your 5 star review, we look forward to seeing you again next time
Good advice
Good advice, very helpful, sale on and £10 off our first purchase - what more can you ask for??
January 14, 2026
Reply from Richer Sounds - Chester
Thank you for your 5 star review!
The staff at Chester were very helpful…
The staff at Chester were very helpful in my purchase
Very pleased ,thank you all
January 14, 2026
Reply from Richer Sounds - Chester
Thanks for your feedback, great to read you were happy with our service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.