Richer Sounds - Chester Reviews 

Brilliant customer service from start to finish. As always great prices and quality products. Thank you

Found the staff very helpful and knowledgeable. Chose the tv we wanted and picked it up the next day. Would certainly use them again.

I wanted to get into vinyl, and I was so unsure of who to buy my first turntable from. My parents introduced me to richer sounds, and I am so grateful they did, as the turntable and speakers I bought are incredible. Feels like im hearing it live- actually incredible.

Richer Sounds always go the extra mile. Booked in to listen 2 a couple of music streaming systems to compare. One not available but was ordered specifically for our listening appt. Good advice given and always the best price. Excellent guarantees given too. Can't go wrong with Richer Sounds.

A professional caring team,superb service from start to finish.I thank you for putting the customer first.

Great advice, bent over backwards for me and even carried speakers to car

We were trying to purchase a television for someone else, we went to Richer sounds and the staff were well informed, clear on what we needed to complete the package including a wall bracket and when we would receive delivery. It was a good experience and would recommend their services.

Craig was fantastic, spent a lot of time demonstrating various bits of kit that I was interested in showing good product knowledge.

The Chester branch, great service and very helpful 👍

My tv gave up the ghost fortunately with 6 months out of a 6 yr warranty remaining. They fully honoured the warranty and sent it off for repair. A week later I collected the fully repaired tv but on set up I found the screen damaged obviously impact damage confirmed by the damaged carton. They agreed to replace it with the updated model at no charge. I can only describe the staff who dealt with the situation as truly exceptional.I cannot praise this company highly enough.

They opened the shop 30 minutes for us and were met by Joe at the Chester branch. His knowledge was unbelievable and in a non pushy way guided us to our purchase. First time to Richer Sounds but it’ll be my first port of call in future

Prompt and knowledgeable response from staff member. Delivery less than 24hrs!

The service I received from not one but four separate shops was fantastic . I wanted an item that was unavailable from website however there was limited items in the shop network . My local shop gave me the numbers of three others who might have the item. All answered phone immediately and looked for item even calling me back when needed. Eventually the fourth shop (Chester )found a single remaining stock it arrived next day after they caught the last van before bank holiday. Fantastic all round effort

fantastic as always

Richer Sounds in Chester are my go to for anything AV. Great prices (better than internet) but can actually speak to someone and get advice. Delivery next day as well. Really can't fault them in any way.

Ordered Freeview box by phone, very helpful. Product at good price. Have purchased before with the company, (turntable) so pleased to return.

Excellent Service and customer support. Excellent advice from the store team in Chester.

Service was second to non. Great help, advice, very explanatory, service with a smile and extremely patient. Cannot fault the staff at Richer Sounds Chester and would recommend to anyone.
Thank you. We've now bought from you twice and will come again.

Adam provided an indepth knowledge of the TV products which helped decide which one to purchase.
Upon purchase, we were asked what day would be best for delivery which they were able to facilitate. A day before we were sent a 3 hour delivery window which the product arrived within and the delivery people were polite and carried the product in the house with care. The product was well packaged when delivered. We got a call 30 minutes after delivery to double check that delivery had taken place and the packaging wasn't damaged. The process was easy and the customer service was excellent! It is clear that this company focus on every aspect of the customer experience. I was very impressed and will be a repeat customer. Fantastic service and customer experience