The staff I spoke to in two locations were extremely helpful and knowledgeable. I was given a good deal and I’m very pleased with my new TV. Delivery was easy to arrange and arrived at time expecte... See more
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Richer Sounds always sell excellent audio and visual gear at great prices, and the staff are always knowledgeable and helpful. I've bought both a TV and a soundbar from them recently, and service was... See more
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Excellent service from start to finish – Chiswick branch We had a fantastic experience at Richer Sounds in Chiswick. Freddie looked after us from start to finish and was incredibly knowledgeable,... See more
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A very knowledgeable sales team who did not pressure me to buy the most expensive sound bar. They obviously know the products they sell and offer expert advice.
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
482 Chiswick High Road, W4 5TT, London, United Kingdom
- 0333 900 0055
4.9
Excellent
1K reviews
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Excellent customer care
Excellent customer care. I visited numerous times to try out and test equipment. Staff were kind,polite and knowledgeable.
January 29, 2026
Reply from Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The store was due to open at 12…
The store was due to open at 12 noon.Joe saw me looking through the window, asked if he could help? As a result a spent £4,900. His attitude was superb, a true ambassador for the company.
March 14, 2026
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent advice and guidance
Simon was very helpful in identifying the speakers that are compatible with the hi-fi unit to which they were to be connected and helping me to choose the speakers, and another assistant was very patient in explaining to me over the phone how to change the hi-fi connectors so as to be able to use a plug-in connection rather than bare wire to connect the speaker cables.
March 13, 2026
Reply from Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service
Both Jim and Fred who assisted me in getting a new LG C5 oled were super knowledgeable and I received customer service that you thought didn’t exist anymore. No other choice should be considered for TV/hifi.
March 11, 2026
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review!
First rate advice and service from Jim…
First rate advice and service from Jim and his team.
March 9, 2026
Reply from Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great Customer Service
Great Customer Service, good prices. Bought at Chiswick brasnch.
December 28, 2025
Reply from Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
I’ve just purchased my second TV from…
I’ve just purchased my second TV from Richer Sounds in Chiswick. I find the staff there knowledgeable and very helpful in finding my particular requirements. I was served by Joe who recommended the perfect TV for me, delivered and set it up and was extremely patient in showing me how to use it.
March 6, 2026
Reply from Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Best Hi fi advice in town
Brilliant service from Jim at the Chiswick store- time taken to find exactly the right amplifier for my needs.
Friendly store with very knowledgable staff.
I’ve used richer sounds since I was teenager and will continue- it’s the best !
March 3, 2026
Reply from Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
Very helpful and informative
Very helpful and informative
Went out of their way to assist me
March 3, 2026
Reply from Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service staff very helpfull
Great service staff very helpfull.
Manager Jym in Chiswick very professional and great asset to company
February 28, 2026
Reply from Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Friendly guys who did a good job
Friendly guys who did a good job. Only gets 4 as Richer sounds don’t take away the broken tv that this one replaced. No idea what I do with it.
February 27, 2026
Reply from Richer Sounds - Chiswick
Thank you for the feedback on the team which is great to read of course, we can recycle customers old electrical item free of charge when returned to any of our 51 stores on the purchase of any like-for like product.
There is an option to arrange a WEEE collection at the time of purchase on certain TV products, where the item is being delivered, and a small fee applies to cover transport costs. This is offered at the checkout stage of our website where applicable, and can arranged in-store, if you do still need help with the old item please do get in touch
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
All the advice and help you could require.
The staff in the Chiswick branch of Richer Sounds were very helpful and knowledgeable. They provided exactly the advice I needed to decide which items I should purchase once I had explained my requirements.
February 25, 2026
Reply from Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
I ordered a Manhattan T4 R recorder
I ordered a Manhattan T4 R recorder.
The first machine was refurbished and was not working correctly.
I returned it in person and it was replaced with a “new” machine which again was not working correctly.
I returned that one to the store and waited while a third replacement was provided and I picked it up from the store on Saturday 28th February.
One of the assistants offered to come to my house (a five minute walk from your store in Chiswick W4) to finalise the installation at 1730 but nobody turned up or called me (and I had cancelled another appointment to be here for him)… so not overly impressed with that Service!
Clive Muller
February 23, 2026
Reply from Richer Sounds - Chiswick
I was most concerned to read of the multiple problems you had, firstly with the equipment itself and most recently with the home visit that went wrong, which sounds very frustrating and it goes without saying the store should have contacted you if there was a problem.
We will investigate with the branch manager, to get to the bottom of this, as well as contact you to formulate a plan to resolve things once and for all..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Very helpful staff in shop and…
Very helpful staff in shop and installing at my house
February 22, 2026
Reply from Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The person I spoke to was very helpful
The person I spoke to was very helpful, it helped me make my decision for my purchase. They dispatched my order very quickly and I received it within two days. Excellent service and very happy with my order.
September 16, 2025
Reply from Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
Tim couldn’t have been more helpful…
Tim couldn’t have been more helpful sorting out our Amp and TV.
February 20, 2026
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review, it’s lovely to read your comments.
It's Richer Sounds
It's Richer Sounds. Been buying gear from them since the early 90s. The most consistently great hifi shop to ever have existed. Always qualityz friendly customer service, knowledgeable advice and solid prices. Recent purchase was an open box soundbar that arrived damaged, it was sorted out quickly and efficiently. Cheers to Jim, Fred and Tim in the Chiswick store!
February 18, 2026
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review!
Really friendly sales staff
Really friendly sales staff, great price and advice. All round great experience Timothy was a great help and even reached out when they realised they had forgotten to pack the grill
February 16, 2026
Reply from Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer Sounds is the only place I know…
Richer Sounds is the only place I know that takes Hifi seriously anymore. And you used to advertise in Viz so all good there.
February 17, 2026
Reply from Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
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