I love Richer Sounds because of the wide range of audio/visual stuff that they have, the decent prices and the fact that they never make me feel stupid for asking stupid questions. They always answer... See more
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I called the central RS sales line and got put through to Simon at RS Chiswick. I had a number of questions about a new 4K TV and his advice was clear and very helpful. He quickly arranged for me... See more
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Excellent service from start to finish – Chiswick branch We had a fantastic experience at Richer Sounds in Chiswick. Freddie looked after us from start to finish and was incredibly knowledgeable,... See more
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The staff I spoke to in two locations were extremely helpful and knowledgeable. I was given a good deal and I’m very pleased with my new TV. Delivery was easy to arrange and arrived at time expecte... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
482 Chiswick High Road, W4 5TT, London, United Kingdom
- 0333 900 0055
4.9
Excellent
1K reviews
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Reply from Richer Sounds - Chiswick
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Team work.
Paddy and his team were very patient and helped us choose the right equipment for us.
Many thanks.
November 28, 2025
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review, it’s lovely to read your comments.
A great place to shop…
It is always a pleasure to buy from Richer Sounds. Over the years we have bought tvs and hi fi equipment . All have been excellent . The staff are friendly and knowledgeable. The only occasion I have had to use the Richer Sounds guarantee it worked very smoothly.
November 26, 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very helpful staff and advice
Very helpful staff and advice. Just a bit of a wait to get through on the phone as v busy
November 27, 2025
Collected the item from store as…
Collected the item from store as planned. It arrived the day after I ordered it which was brilliant. Chiswick team are always very knowledgeable and helpful.
November 26, 2025
Chiswick store
The advice and guidance i got from the Chiswick store was excellent. Joe was responsive, informed and helpful
November 26, 2025
Very pleased with my purchase
Very pleased with my purchase. Great service in particular Joe and installation engineer, plus delivery staff Gareth and Mark. Only issue was the confusion about the facility to adjust the legs on the Bravia 8 ii ,this was resolved promptly even though there was an extra installation cost. Overall though excellent service.
November 25, 2025
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review, it’s lovely to read your comments.
1st Class Service
So impressed with the help I received yesterday from Richer Sounds.
On October 20th I bought a TV/soundbar combo, having thought I'd bagged a super low price. On Black Friday the price dropped again by a further £229.
I rang Richer Sounds in the hope they might compensate, but i thought it was a longshot.
I spoke to the very friendly and helpful Simon in the Chiswick branch who took note of my request and then rang me back to confirm the difference in price would be refunded to me.
I am SO impressed with Richer Sounds and I feel they have gained a customer for life in me thanks to their honourable price promises.
Huge thanks to Simon for helping me so swiftly and with great care.
December 1, 2025
Unprompted review
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
Reply from Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Very nice afternoon with the guys had…
Very nice afternoon with the guys had no problem with how many speakers we looked at and no rush jim was great with different advice very helpful and knowledgeable top marks
November 22, 2025
Reply from Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
Very knowledgeable staff
Very knowledgeable staff. Very helpful with good explanations for a non technical person to follow.
November 22, 2025
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
Amazing costumer service
Amazing costumer service, will definitely recommend this shop
September 7, 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Richer Sounds Chiswick
Richer Sounds Chiswick
I found Jim and the staff in the Chiswick branch very helpful and appreciated the advise given. Will definitely recommend Richer Sounds to family and friends.
October 25, 2025
Reply from Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Perfect
Phoned up, order was put aside, went to shop, paid, and my order was carried for me to car. What more do you need.
November 20, 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Fantastic knowledgeable customer…
Fantastic knowledgeable customer service and a great HiFi deal put together by Richer Sounds Chiswick - Highly recommended.
November 20, 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Outstanding service
Outstanding service, as always. Jim (Chiswick Manager) did a great job.
The JBL Soundbar is perfect for a small room. This fits in perfectly, with a good sound quality.
Many thanks.
November 18, 2025
extremely good competitive prices
extremely good competitive prices , personalised service and care not just until you purchase something, very happy with my new tv, service, wall installation. Special thanks to Joe . Milan
November 17, 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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