Great advice and service from Tim. After emailing back and forth and visiting the store to compare Tim's recommendations, I decided to go with the Argon mk2 vinyl player in electric amber for my boyfr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just having a knowledgeable human being lift the phone and talk to me straight away was worth gold. You didn't have the item I wanted, but it was waiting for me 24 hours later. Altogether, a feeling o... See more
Company replied
I love Richer Sounds because of the wide range of audio/visual stuff that they have, the decent prices and the fact that they never make me feel stupid for asking stupid questions. They always answer... See more
Company replied
Bought Panasonic 550 recorder last week from Chiswick he didn’t tell us it’s old tech from 2015 and found out because program guide is very slow doesn’t go well with Panasonic z95b tv. I’m told it’s s... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
482 Chiswick High Road, W4 5TT, London, United Kingdom
- 0333 900 0055
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very knowledgeable staff
Very knowledgeable staff. Very helpful with good explanations for a non technical person to follow.
November 22, 2025
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
Amazing costumer service
Amazing costumer service, will definitely recommend this shop
September 7, 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Richer Sounds Chiswick
Richer Sounds Chiswick
I found Jim and the staff in the Chiswick branch very helpful and appreciated the advise given. Will definitely recommend Richer Sounds to family and friends.
October 25, 2025
Reply from Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Perfect
Phoned up, order was put aside, went to shop, paid, and my order was carried for me to car. What more do you need.
November 20, 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Fantastic knowledgeable customer…
Fantastic knowledgeable customer service and a great HiFi deal put together by Richer Sounds Chiswick - Highly recommended.
November 20, 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Outstanding service
Outstanding service, as always. Jim (Chiswick Manager) did a great job.
The JBL Soundbar is perfect for a small room. This fits in perfectly, with a good sound quality.
Many thanks.
November 18, 2025
extremely good competitive prices
extremely good competitive prices , personalised service and care not just until you purchase something, very happy with my new tv, service, wall installation. Special thanks to Joe . Milan
November 17, 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great knowledge, advice and service
I went to Richer Sounds, Chiswick to discuss a new smart TV. Jim, the store manager, was very knowledgeable and helpful and recommended an alternative set, based on our needs and home set-up. He was 100% right in his recommendations and we're thrilled with our choice. Delivery was also on time, as promised.
November 11, 2025
Reply from Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I bought from Chiswick branch London
I bought from Chiswick branch London. I ordered a Denon system, but then realised I had ordered one without WiFi, so I rang and spoke with Paddy. He advised me and was able to return the unopened Denon and reorder a system with WiFi. The advice I received was second to none. These people really know what they are talking about. I have been using Richer Sounds for years now and will always go there. The knowledge and help is priceless. Well done Richer Sounds and well done Paddy.
November 11, 2025
Reply from Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review, it’s lovely to read your comments.
The absolute best customer service…
The absolute best customer service ever.
Can’t speak more highly! Excellent price and delivered next day!
November 6, 2025
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
Price matched sound bar and beat price…
Price matched sound bar and beat price - arrived when promised - very impressed
November 5, 2025
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review!
Simon couldn’t have been more helpful
November 1, 2025
Reply from Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
I used to shop in richer sounds not anymore
I used to shop in richer sounds, but lately I’ve found this company lacking in knowledge and customer support, false promises and misleading customers, staff are always friendly, but there’s too much competition out the, enquired about a tv, and was immediately pressured into a more expensive option, anyway bought a better version online for £800 less, I was told that a deal like that don’t exsist! Thanks R/S but not anymore.
October 29, 2025
Reply from Richer Sounds - Chiswick
I was so sorry to read that that after being a loyal customer previously, you have had reason to doubt us following a recent experience.
Of course this is disappointing and I will investigate with the store using the receipt details provided on this review which appears to relate to a cancelled order. We will then contact you via those details to restore your faith in us..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Hi-Fi Enthusiast
I was really well looked after — everyone was attentive and made sure I had everything I needed. A special thank you to Tim and Jim, the manager, for their excellent care.
October 28, 2025
Reply from Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
Knowledgeable and very helpful and…
Knowledgeable and very helpful and friendly staff. Happy to set up demos and provide additional insight into kit being tested. Straightforward on costs and with an excellent 6 year warranty on a lot of products. Delivery happened as described and within the delivery window provided. Would highly recommend and will be using Richard Sounds again.
October 19, 2025
Reply from Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
Good advice.
October 17, 2025
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.