I had an excellent experience with Richard Sounds Croydon, thanks to Dominic. He is one of the most helpful members of staff I have ever come across. From the moment I walked in, Dominic went above... See more
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Excellent experience. Beat the best price I could find, with a long guarantee. Delivery wasn't in the time slot stated bit all ok in the end.
Company replied
I bought a Cambridge audio MXN10 streamer on-line. I had a helpful chat on the phone and have had excellent service since with set-up help and all queries answered helpfully and quickly. Recommended.
Company replied
The team in store were incredibly helpful, didn’t hesitate to apply a price-match discount, and called me later that day to confirm the order had gone through (having requested set up of 3x PayPal pay... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
109 South End, CR0 1BG, Croydon, United Kingdom
- 0333 900 0033
4.9
Excellent
1K reviews
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Reply from Richer Sounds - Croydon
Thanks for your 5 star review, we look forward to seeing you again next time
Company known for its customer service…
Company known for its customer service and deservedly so. Super helpful with my inane telephone enquiries. Gave me good advice. Purchased a TV - it was delivered when they said it would be delivered AND within a decent time window, with a call on the day an hour or so before they were due .
August 14, 2025
Reply from Richer Sounds - Croydon
Thank you for your 5 star review!
Had a technical issue with a cartridge…
Had a technical issue with a cartridge just over the 30 days return period. Popped into the Croydon branch and they couldn't have been more helpful. After contacting the manufacturer and ordering a new cartridge for me, 2 days later I received a call to tell me my item had arrived. This is customer service at it's best. Thanks again to the staff at the Croydon, you deserve a 6 star's for always going the extra mile.
October 10, 2025
Reply from Richer Sounds - Croydon
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Knowledgeable and helpful
Always good to ring a store and speak to a knowledgeable person - I was redirected to Croydon from my local store in Hull as the store had stock of what I was after, all very easy. Nicely done to both!
September 9, 2025
Reply from Richer Sounds - Croydon
Thank you for your 5 star review!
Great service
Product was in stock a polite knowledgeable staff member dealt efficiently with the transaction
September 26, 2025
Reply from Richer Sounds - Croydon
Thank you for your 5 star review, it’s lovely to read your comments.
I received very professionalk service.
September 25, 2025
Reply from Richer Sounds - Croydon
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Croydon
Thank you for your wonderful feedback
Highly recommended
They were very helpful and knowledgeable about their products, and offered very reasonable prices, and offers. They will always be my first option when looking for audio and video items, and I would recommend them to anyone.
September 14, 2025
Customer service was impeccable
The customer service I received was superb, every person I dealt with was knowledgeable, friendly and helpful. Their recommendations were insightful and I knew they weren't trying to just sell me a TV, they wanted me to have the best one for my needs, going out of their way to find me the best deal and the best product.
September 13, 2025
Reply from Richer Sounds - Croydon
Thanks for your great feedback and for supporting local business.
Ritcher Sounds listens
Ritcher Sounds listens, and is patiently always ready to offer advice either based on an upcoming purchase or a purchase made already. I’ve been shopping with them for many years, and DEFINITELY! will continue to do so. 👍🏾
September 12, 2025
Reply from Richer Sounds - Croydon
Thank you for your wonderful feedback
One of the best TV and hi-fi suppliers…
One of the best TV and hi-fi suppliers you can get I’ve had various appliances from them and always been superb and the installation is well worth the extra cost
September 24, 2024
Reply from Richer Sounds - Croydon
Thanks for your feedback, great to read you were happy with our service.
Disappointed with the overall service…
Disappointed with the overall service despite good reviews. There are issues that need to be worked on. Service was poor
September 1, 2025
Reply from Richer Sounds - Croydon
Thank you for your review, though I was sorry to read that you were disappointed with the service you received.
We’ve looked into your order, successfully delivered via our free delivery service, but can't immediately see from our side any indication that there may have been a problem. Obviously we’re always keen to understand where we might have fallen short, and we’ve tried to contact you directly to learn more via phone and e-mail but unfortunately haven’t heard back.
We’d genuinely welcome the opportunity to discuss your experience in more detail and see if there’s anything we can do to help. If you’d like to get in touch, please contact us via..
seniorcomplaintsteam@richersounds.com.
Kind regards,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Friendly and helpful
Friendly, helpful staff. Who assisted in getting my purchase into the car
September 1, 2025
Reply from Richer Sounds - Croydon
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Croydon
Thanks for your kind review, we look forward to your next visit.
Richer Sounds give fabulous service
The deputy manager, Kieran, cane to our home to help us decide on our new sound system and TV. He was incredibly accommodating, especially taking into account my husband's finikity requirements!!! Kieran went to much trouble, and again at the shop today, he demonstrated everything we were interested in and other products besides. We are now excited to take delivery of our new kit- which is going to be installed by an expert fitter!! 5 stars is the least Richer Sounds deserves!
September 6, 2025
Unprompted review
Reply from Richer Sounds - Croydon
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The attentiveness
The attentiveness, expertise and helpfulness of the attendee. He was a credit to Richer Sounds. I will certainly shop there again and recommend the store to others.
August 26, 2025
Reply from Richer Sounds - Croydon
Thanks for your 5 star review, we look forward to seeing you again next time
Great service
Great service, I missed my dead line in a cash back deal, Richard in the croydon branch resolved it for me so very grateful for that, I’ll make sure my next purchase is from Richer Sounds
August 30, 2025
Reply from Richer Sounds - Croydon
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent customer service
Excellent customer service
Telephone answered promptly
Queries answered in an efficient and friendly way
August 24, 2025
Reply from Richer Sounds - Croydon
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Croydon
Thanks for your kind review, we look forward to your next visit.
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