Knowledgable and friendly staff, willing to spend time demonstrating a product and finding alternatives. Chosen item wasn't in stock, but arrived at store for collection next day, as promised, with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Knowledgable and friendly staff, willing to spend time demonstrating a product and finding alternatives. Chosen item wasn't in stock, but arrived at store for collection next day, as promised, with... See more
Company replied
I’ve been buying from Richer Sounds for 40 years and their staff have always been knowledgeable and helpful. Impressive range of Hi Fi and separates. I’ll be buying from them again.
Company replied
i visited the store . Staff polite courteous ,. arranged demo of item I was considering to purchase. subsequently I completed purchase via tel call.
Company replied
I’ve been buying tech from Richer Sounds Croydon for years now. They are always consistent in giving good advice, expertise and service in the shop, no matter what you’re interested in or going in t... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
109 South End, CR0 1BG, Croydon, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great guys. Whole of stuff know what they do. Highest customer service!!!! 1000 percent recommend 😁😁😁

Reply from Richer Sounds - Croydon
everyone has been very helpful, friendly and patience. definitely recommend!

Reply from Richer Sounds - Croydon

Reply from Richer Sounds - Croydon
Paul was very helpful when buying a DVD player/recorder and sent an email with a link to the manual. Didn't need it in the end as it actually came with a paper manual but good of him to do that. Kept informed by Richer sounds when it would be arriving and got it the following day. We will be shopping with Richer Sounds again.
I made a genuine mistake and bought the wrong TV stand for the wall and was very happy that the item was taken back, without any fuss

Reply from Richer Sounds - Croydon
Dealt with Paul in Croydon store
Amazing knowledge and sound advice
Came through with a brilliant deal and will be back next year to purchase additional TV

Reply from Richer Sounds - Croydon
Dominic extremely helpful and knowledgeable. A credit to Richer Sounds.

Reply from Richer Sounds - Croydon
We visited the branch in South Croydon and met Kieran. We were looking for a record player for our daughter’s 16th birthday. Kieran could not have been more helpful & accommodating. He went above and beyond to meet our needs.
My daughter is soo happy with the purchase. Thanks a million again to Kieran he is a credit to the company!

Reply from Richer Sounds - Croydon
I called to ask if it was available for collection today. They confirmed that it was, so I collected it the same day.

Reply from Richer Sounds - Croydon
Knowledgeable and friendly staff with a reasonable price.

Reply from Richer Sounds - Croydon
Brilliant Service from very knowledgeable and helpful staff
Richer Sounds have never let me down! The team at the South Croydon store are always helpful, friendly, and knowledgeable.
Was able to call to check stock levels. Paul was able to put an order in specifically for the item I needed, while also providing some solid advice at the same time.
I went in to collect it and that was also handled brilliantly by the guys in store.
I've used Richer Sounds, and this branch specifically, loads of times, and that trend isn't about to change.
Trust and honest on time

Reply from Richer Sounds - Croydon
Very helpful and friendly customer services... I was not happy with my initial TV purchase, but it was easy to return and upgrade to something more suitable. Store also ordered the wrong size TV but I was able to call and sort it out over the phone. Ordered Sunday received first thing Wednesday morning, Only downside was parking which was expensive and difficult to find.
Was helped by Paul.
Very knowledgeable about products.
Straightforward advice and sale.
No "hard sell" - no "hype" - no problem.

Reply from Richer Sounds - Croydon
Very helpful advice on trying to select a new television which would be simple to operate.

Reply from Richer Sounds - Croydon
Excellent service - both call centre and branch staff friendly and helpful.
Speakers arrived next day so amazing service and 100% as described.
Will always use Richer and will always recommend to friends and family without hesitation
Really helpful staff, especially Kieran and Richard, explaining what I needed to set up my old hifi system with Sonos as I had no idea. They sorted out the purchases and put them together. The prices were reasonable. Kieran was very patient, Richard helped me sort a buzz.
Richer Sounds Croydon store is very local to me and I have purchased various items from them over the years due to good customer service and after sale assistance.

Reply from Richer Sounds - Croydon
I recently purchased a Hisense projector online from Richer Sounds, and I couldn’t be happier with the experience. The order was delivered to the store incredibly quickly, and the staff were prompt, friendly, and extremely helpful when I went to collect it. The whole process was smooth and efficient. I’m very pleased with both the service and the product. Highly recommended!

Reply from Richer Sounds - Croydon
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.