Fantastic service from Richer as usual. Richard was very professional and everything was ready when I collected my TV. I've always had good service from Richer Sounds over the years. Thank you!
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See what reviewers are saying
The team in store were incredibly helpful, didn’t hesitate to apply a price-match discount, and called me later that day to confirm the order had gone through (having requested set up of 3x PayPal pay... See more
Company replied
We recently had a TV replaced that we purchased under extended warranty that is offered with the VIP account. Having this was brilliant and saved us a lot of money on 3 year old TV, as the TV could n... See more
Company replied
Your owner/staff are all warm and welcoming. Very knowledgeable and attentive. I ordered my item in store for delivery. Arrived on time. Two days later I found the item cheaper with another supplier... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
109 South End, CR0 1BG, Croydon, United Kingdom
- 0333 900 0033
4.9
Excellent
1K reviews
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Hisense projector
I recently purchased a Hisense projector online from Richer Sounds, and I couldn’t be happier with the experience. The order was delivered to the store incredibly quickly, and the staff were prompt, friendly, and extremely helpful when I went to collect it. The whole process was smooth and efficient. I’m very pleased with both the service and the product. Highly recommended!
October 13, 2025
Reply from Richer Sounds - Croydon
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great customer service & price
Been wanting to upgrade my record player and speakers for a while.
Popped into the Croydon store after some research and the team couldn’t have been more helpful, showing me some options and trying out the speakers and record players.
They didn’t have the speakers in stock but delivery was super quick.
Price was great too!
Would defo recommended they couldn’t have been more helpful!
November 8, 2025
Reply from Richer Sounds - Croydon
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Croydon
Thanks for your kind review, we look forward to your next visit.
Had a great experience in store
Had a great experience in store. The insights helped make an informed decision. Thank you.
November 5, 2025
Reply from Richer Sounds - Croydon
Thanks for your feedback, great to read you were happy with our service.
Always love going to Richer Sounds
Always love going to Richer Sounds, everyone is very knowledgeable and friendly and just make your life easy without any pressure!
November 3, 2025
Reply from Richer Sounds - Croydon
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Croydon
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Croydon
Thank you for your 5 star review!
Reply from Richer Sounds - Croydon
Thank you for your 5 star review!
Reply from Richer Sounds - Croydon
Thank you for your 5 star review!
Reunited with music
I decided I needed HiFi back in my life. I love music, it has been with me through every event in my life…so far! Anyway, I had lost my way relying on Apple Music and a selection of different speakers and headphones. The problem was I wasn’t listening to my music anymore. I could hear it, but I wasn’t listening! Skipping, looking for god knows what etc. you get the picture.
I decided I needed to get back to analogue and the art of actually listening again. After much research I decided on the Denon RDCM41DAB with a pair of Wharfedale 9 bookshelf speakers as I only have a small room.
Enter Richer Sounds. I spoke to a gentleman called Paul. He not only knew his products but he was incredibly efficient and honest during my purchase. I asked about speaker cable and if the supplied was good enough or whether I would get better sound through more expensive cable. Yes was the answer, but he didn’t try to sell me the most expensive cables available, he sold me what would give me the best possible sound from the equipment I was buying. Perfect.
My setup arrived, as promised, the following day and I was very quickly setup and listening to my music properly once again. With a warmth and clarity I really didn’t expect from a budget unit! It’s perfect for my needs. The DAB tuner is very simple to setup and is an excellent addition. But playing my Cd’s is where I’m truly loving the music again.
The first album to be revisited was Boston -Boston, and I was instantly taken back to all the reasons why music is so important to me.
I haven’t really stopped listening since it arrived.
The service and advice
I received from Paul and Richer Sounds was a solid 10 out of 10 and I’d like to thank them again for reuniting me with my music once more.
Perfect.
October 27, 2025
Unprompted review
Reply from Richer Sounds - Croydon
Thanks for your feedback, great to read you were happy with our service.
Very knowledgeable and happy staff
Very knowledgeable and happy staff. Willing to spend time with us and go through the options for a new TV.
October 30, 2025
Reply from Richer Sounds - Croydon
Thanks for your great feedback and for supporting local business.
Excellent advice and communication
Excellent advice and communication from the Richer Sound member of staff who served me for the purchase of a pair of in-ear headphones.
October 20, 2025
Complete satisfaction
The undoubted knowledge and advice of Paul including answering a follow up question.
Kieran was also very helpful and patient on 15th October 2025 in explaining various functions and controls.
Truly excellent service.
October 6, 2025
Reply from Richer Sounds - Croydon
Thank you for your 5 star review!
Reply from Richer Sounds - Croydon
Thanks for your 5 star review, we look forward to seeing you again next time
Company known for its customer service…
Company known for its customer service and deservedly so. Super helpful with my inane telephone enquiries. Gave me good advice. Purchased a TV - it was delivered when they said it would be delivered AND within a decent time window, with a call on the day an hour or so before they were due .
August 14, 2025
Reply from Richer Sounds - Croydon
Thank you for your 5 star review!
Had a technical issue with a cartridge…
Had a technical issue with a cartridge just over the 30 days return period. Popped into the Croydon branch and they couldn't have been more helpful. After contacting the manufacturer and ordering a new cartridge for me, 2 days later I received a call to tell me my item had arrived. This is customer service at it's best. Thanks again to the staff at the Croydon, you deserve a 6 star's for always going the extra mile.
October 10, 2025
Reply from Richer Sounds - Croydon
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Knowledgeable and helpful
Always good to ring a store and speak to a knowledgeable person - I was redirected to Croydon from my local store in Hull as the store had stock of what I was after, all very easy. Nicely done to both!
September 9, 2025
Reply from Richer Sounds - Croydon
Thank you for your 5 star review!
Great service
Product was in stock a polite knowledgeable staff member dealt efficiently with the transaction
September 26, 2025
Reply from Richer Sounds - Croydon
Thank you for your 5 star review, it’s lovely to read your comments.
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