Fantastic service from Richer as usual. Richard was very professional and everything was ready when I collected my TV. I've always had good service from Richer Sounds over the years. Thank you!
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Fantastic service from Richer as usual. Richard was very professional and everything was ready when I collected my TV. I've always had good service from Richer Sounds over the years. Thank you!
Company replied
The team in store were incredibly helpful, didn’t hesitate to apply a price-match discount, and called me later that day to confirm the order had gone through (having requested set up of 3x PayPal pay... See more
Company replied
We recently had a TV replaced that we purchased under extended warranty that is offered with the VIP account. Having this was brilliant and saved us a lot of money on 3 year old TV, as the TV could n... See more
Company replied
Your owner/staff are all warm and welcoming. Very knowledgeable and attentive. I ordered my item in store for delivery. Arrived on time. Two days later I found the item cheaper with another supplier... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
109 South End, CR0 1BG, Croydon, United Kingdom
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As always, good advice and service provided by Richer Sounds. Happy with the television and guarantee provided.
Great guys. Whole of stuff know what they do. Highest customer service!!!! 1000 percent recommend 😁😁😁

Reply from Richer Sounds - Croydon
everyone has been very helpful, friendly and patience. definitely recommend!

Reply from Richer Sounds - Croydon

Reply from Richer Sounds - Croydon
Paul was very helpful when buying a DVD player/recorder and sent an email with a link to the manual. Didn't need it in the end as it actually came with a paper manual but good of him to do that. Kept informed by Richer sounds when it would be arriving and got it the following day. We will be shopping with Richer Sounds again.
I made a genuine mistake and bought the wrong TV stand for the wall and was very happy that the item was taken back, without any fuss

Reply from Richer Sounds - Croydon
Dealt with Paul in Croydon store
Amazing knowledge and sound advice
Came through with a brilliant deal and will be back next year to purchase additional TV

Reply from Richer Sounds - Croydon
Dominic extremely helpful and knowledgeable. A credit to Richer Sounds.

Reply from Richer Sounds - Croydon
We visited the branch in South Croydon and met Kieran. We were looking for a record player for our daughter’s 16th birthday. Kieran could not have been more helpful & accommodating. He went above and beyond to meet our needs.
My daughter is soo happy with the purchase. Thanks a million again to Kieran he is a credit to the company!

Reply from Richer Sounds - Croydon
I called to ask if it was available for collection today. They confirmed that it was, so I collected it the same day.

Reply from Richer Sounds - Croydon
Knowledgeable and friendly staff with a reasonable price.

Reply from Richer Sounds - Croydon
Brilliant Service from very knowledgeable and helpful staff
Richer Sounds have never let me down! The team at the South Croydon store are always helpful, friendly, and knowledgeable.
Was able to call to check stock levels. Paul was able to put an order in specifically for the item I needed, while also providing some solid advice at the same time.
I went in to collect it and that was also handled brilliantly by the guys in store.
I've used Richer Sounds, and this branch specifically, loads of times, and that trend isn't about to change.
Trust and honest on time

Reply from Richer Sounds - Croydon
Very helpful and friendly customer services... I was not happy with my initial TV purchase, but it was easy to return and upgrade to something more suitable. Store also ordered the wrong size TV but I was able to call and sort it out over the phone. Ordered Sunday received first thing Wednesday morning, Only downside was parking which was expensive and difficult to find.
Was helped by Paul.
Very knowledgeable about products.
Straightforward advice and sale.
No "hard sell" - no "hype" - no problem.

Reply from Richer Sounds - Croydon
Very helpful advice on trying to select a new television which would be simple to operate.

Reply from Richer Sounds - Croydon
Excellent service - both call centre and branch staff friendly and helpful.
Speakers arrived next day so amazing service and 100% as described.
Will always use Richer and will always recommend to friends and family without hesitation
Really helpful staff, especially Kieran and Richard, explaining what I needed to set up my old hifi system with Sonos as I had no idea. They sorted out the purchases and put them together. The prices were reasonable. Kieran was very patient, Richard helped me sort a buzz.
Richer Sounds Croydon store is very local to me and I have purchased various items from them over the years due to good customer service and after sale assistance.

Reply from Richer Sounds - Croydon
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