Richer Sounds - Croydon Reviews 

1,371
TrustScore 5 out of 5

4.9

109 South End, CR0 1BG Croydon, GB


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Rated 5 out of 5 stars

Fantastic service from Richer as usual. Richard was very professional and everything was ready when I collected my TV. I've always had good service from Richer Sounds over the years. Thank you!

Company replied

Rated 5 out of 5 stars

The team in store were incredibly helpful, didn’t hesitate to apply a price-match discount, and called me later that day to confirm the order had gone through (having requested set up of 3x PayPal pay... See more

Company replied

Rated 5 out of 5 stars

We recently had a TV replaced that we purchased under extended warranty that is offered with the VIP account. Having this was brilliant and saved us a lot of money on 3 year old TV, as the TV could n... See more

Company replied

Rated 5 out of 5 stars

Your owner/staff are all warm and welcoming. Very knowledgeable and attentive. I ordered my item in store for delivery. Arrived on time. Two days later I found the item cheaper with another supplier... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,371)

23,641 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful customer service

Great guys. Whole of stuff know what they do. Highest customer service!!!! 1000 percent recommend 😁😁😁

November 17, 2025
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Reply from Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

everyone has been very helpful

everyone has been very helpful, friendly and patience. definitely recommend!

November 20, 2025
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Reply from Richer Sounds - Croydon

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great company

Great company, have used them since the 70's

November 18, 2025
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Reply from Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Good service and very helpful advice.

Paul was very helpful when buying a DVD player/recorder and sent an email with a link to the manual. Didn't need it in the end as it actually came with a paper manual but good of him to do that. Kept informed by Richer sounds when it would be arriving and got it the following day. We will be shopping with Richer Sounds again.

November 18, 2025
Rated 5 out of 5 stars

Customer Service

I made a genuine mistake and bought the wrong TV stand for the wall and was very happy that the item was taken back, without any fuss

August 15, 2025
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Reply from Richer Sounds - Croydon

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Dealt with Paul in Croydon store

Dealt with Paul in Croydon store
Amazing knowledge and sound advice
Came through with a brilliant deal and will be back next year to purchase additional TV

November 17, 2025
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Reply from Richer Sounds - Croydon

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

We visited the branch in South Croydon…

We visited the branch in South Croydon and met Kieran. We were looking for a record player for our daughter’s 16th birthday. Kieran could not have been more helpful & accommodating. He went above and beyond to meet our needs.
My daughter is soo happy with the purchase. Thanks a million again to Kieran he is a credit to the company!

November 23, 2025
Unprompted review
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Reply from Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Richer Sounds have never let me down

Richer Sounds have never let me down! The team at the South Croydon store are always helpful, friendly, and knowledgeable.

Was able to call to check stock levels. Paul was able to put an order in specifically for the item I needed, while also providing some solid advice at the same time.

I went in to collect it and that was also handled brilliantly by the guys in store.

I've used Richer Sounds, and this branch specifically, loads of times, and that trend isn't about to change.

November 13, 2025
Rated 4 out of 5 stars

Very helpful and friendly customer…

Very helpful and friendly customer services... I was not happy with my initial TV purchase, but it was easy to return and upgrade to something more suitable. Store also ordered the wrong size TV but I was able to call and sort it out over the phone. Ordered Sunday received first thing Wednesday morning, Only downside was parking which was expensive and difficult to find.

November 9, 2025
Rated 5 out of 5 stars

No hard sell -no hype

Was helped by Paul.
Very knowledgeable about products.
Straightforward advice and sale.
No "hard sell" - no "hype" - no problem.

November 10, 2025
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Reply from Richer Sounds - Croydon

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent service

Excellent service - both call centre and branch staff friendly and helpful.
Speakers arrived next day so amazing service and 100% as described.
Will always use Richer and will always recommend to friends and family without hesitation

November 10, 2025
Rated 5 out of 5 stars

Really helpful staff, good prices

Really helpful staff, especially Kieran and Richard, explaining what I needed to set up my old hifi system with Sonos as I had no idea. They sorted out the purchases and put them together. The prices were reasonable. Kieran was very patient, Richard helped me sort a buzz.

November 9, 2025
Rated 5 out of 5 stars

Recent TV purchase

Richer Sounds Croydon store is very local to me and I have purchased various items from them over the years due to good customer service and after sale assistance.

November 8, 2025
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Reply from Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

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