I had an excellent experience with Richard Sounds Croydon, thanks to Dominic. He is one of the most helpful members of staff I have ever come across. From the moment I walked in, Dominic went above... See more
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I bought a Cambridge audio MXN10 streamer on-line. I had a helpful chat on the phone and have had excellent service since with set-up help and all queries answered helpfully and quickly. Recommended.
Company replied
Very helpful shop staff. Took his time explaining the difference options available to us. Very knowledgeable on the products. He was call Dominic in the south Croydon shop.
The team in store were incredibly helpful, didn’t hesitate to apply a price-match discount, and called me later that day to confirm the order had gone through (having requested set up of 3x PayPal pay... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
109 South End, CR0 1BG, Croydon, United Kingdom
- 0333 900 0033
4.9
Excellent
1K reviews
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Good price and delivery
Good price and delivery. Always a decent experience with this company.
December 31, 2025
Reply from Richer Sounds - Croydon
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic staff
Fantastic staff . Friendly and efficient service and as always knowledgeable .. Add that to great prices and a great range of stock and you are always going to be onto a good thing
December 31, 2025
Reply from Richer Sounds - Croydon
Thanks for your great feedback and for supporting local business.
Beware of delivery charge ...
Have always been happy with Richer products / service. The speakers sound great !
Was slightly disappointed I had to pay for delivery, as website says orders over £50 are delivered free.
December 29, 2025
Excellent sales service from Croydon…
Excellent sales service from Croydon store and subsequent enquiry when trying to set up tv was dealt with immediately and an online explanatory video confirmed Paul’s telephone advice.
December 29, 2025
Reply from Richer Sounds - Croydon
Thank you for your 5 star review, it’s lovely to read your comments.
Good advice
Good advice, chap was happy to answer my many questions over half an hour or so. I've ended up with a decent product at a great price.
December 23, 2025
Reply from Richer Sounds - Croydon
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful salesman and arranged…
Very helpful salesman and arranged excellent delivery to Poole from Croydon order. Very pleased with sound.
December 12, 2025
Reply from Richer Sounds - Croydon
Thank you for your 5 star review, it’s lovely to read your comments.
Good advice and great price
December 23, 2025
New TV for Christmas
I have been a customer of Richer Sounds for many years now. The customer service is SO good that I exclusively buy my TVs and surround systems from them. Having had my previous TV for 10 years, it was time for a change/upgrade. After phoning them up, as I had a few questions, I was able to buy a TV and a new surround system at a great price. Went to the store and picked it up just in time for Christmas viewing. Excellent all-round customer service.
November 28, 2025
Reply from Richer Sounds - Croydon
Thank you for your 5 star review!
Great helpful staff good prices
Great helpful staff good prices, no need to go anywhere else
December 23, 2025
Reply from Richer Sounds - Croydon
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Croydon
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The epitome of excellent customer service
My family has bought tvs from Richer Sounds for many years and I wouldn't go anywhere else. This is the gold standard of service in every way and their prices are competitive. I was easily able to choose what I wanted from the website and the tv arrived very promptly.
December 14, 2025
Reply from Richer Sounds - Croydon
Thank you for your wonderful feedback
The service was first class as always…
The service was first class as always and managed to get my order to me quickly and helped me choose the right stands for my speakers
December 18, 2025
Reply from Richer Sounds - Croydon
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great advice - fantastic delivery service.
I walked into the shop with no knowledge of Head Phones but was given great assistance and subsequently ordered a pair. Sadly wasn't in stock for me to take away but they arrived at my home the very next day! I was very impressed and I am certain my husband will be very happy with his Christmas present.
December 15, 2025
Reply from Richer Sounds - Croydon
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Cable to hook old to new
A while ago I was looking to purchase a cable to hook up my new Smart TV to a very old VHS DVD combi unit.
I had the great fortune that Dominic answered the phone, and even when I said I was not a customer he assisted me with what I was looking for.
He went above and beyond as far as looking up the TV model and all its inputs to give me the best possible advice.
He spent over 30 minutes with me explaining all the different outputs and what they do.
And I phoned back a week or so later to say I had the cable and the unit was hooked up and Dominic was very pleased that I would hopefully now be able to transfer my VHS tapes to DVDs.
Unfortunately I have had to purchase another unit but I have the cable thanks to Dominic being so kind, helpful and patient.
Thank you so much, you are a credit to your workplace and I hope to meet you when I come to purchase a DVD player once all my VHS data is all on DVDs.
November 20, 2025
Unprompted review
Reply from Richer Sounds - Croydon
Thank you for your wonderful feedback
Reply from Richer Sounds - Croydon
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent Service
I recently bought Samsung S90F TV from Richer Sounds Croydon. I had an excellent experience from start to finish. Paul (manager) who assisted me was extremely knowledgeable and very helpful, taking the time to make sure everything was explained clearly. He also kindly held my TV until I was able to arrange delivery, which I really appreciated. The installation company (ClemoTech AV) he recommended was just as impressive—professional, efficient, and did a fantastic job. I couldn’t be happier with the service and would highly recommend them.
October 26, 2025
Unprompted review
Reply from Richer Sounds - Croydon
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Croydon
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good service
Knowledgeable and helpful staff. Television was delivered earlier than expected.
November 18, 2025
Reply from Richer Sounds - Croydon
Thanks for your feedback, great to read you were happy with our service.
Exemplary service.
Always well informed and positively helpful all the staff make any purchase apleasure. The after sales service matches the sales experience and Richer Sounds will certainly remain my first call for the purchase of any TV, Hifi, or associated product.
December 6, 2025
Reply from Richer Sounds - Croydon
Thank you for your wonderful feedback
Martin was superbly helpful
Martin was superbly helpful, going the extra mile to locate and sell me the CD player I wanted, given some quite "fussy" requirements.
December 5, 2025
Reply from Richer Sounds - Croydon
Thank you for your 5 star review, it’s lovely to read your comments.
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