Richer Sounds - Edinburgh Reviews 2,547

Bought two subwoofers by telephone from the Edinburgh store with John the store manager on the phone. Good advice and discussion. Payment easy online and items delivered by DPD the next day. I have used the Edinburgh store several times before and I have always been happy with them and had good service.

I called in to your Edinburgh branch (I think it was Craig who helped me). The item I required, an Audio Technica cartridge) wasn't in stock, so Craig arranged delivery and advised it would take 3 to 4 days. It arrived the next day at my home address. I'm absolutely delighted. Thank you.

Helpful assistant talked me through the order process but I had problems with the automated payment system which caused the payment to be taken twice.
A subsequent phone call resolved the issue with a refund authorised.

Very helpful member of staff called Bowie
Easy to order and pay delivered on time
the next day
Very pleased with the product too
Would certainly recommend Richer Sounds

It was easy to order over the phone. Staff were very helpful and knowledgeable. The delivery was done in the agreed schedule

Pro

mpt service

Very polite , fast and professional service .

I had an excellent customer experience with John, who is the Edinburgh branch manager.It was immediately apparent, from a few minutes on the phone, that he was courteous knowledgeable, professional and enthusiastic. It’s no wonder that Richer Sounds has established and maintained the great reputation that it has, with people like this steering the ship. He sourced the TV that I wanted from Cardiff (I live in Stirling) and gave me a super deal including delivery. I was also given an insight into the Edinburgh store remodelling, which I look forward to seeing as it’s a few years since I last visited.
Thanks.

Can't fault Richer Sounds! Absolutely fantastic value and range of products. The compact record player (Philips The Stevie) I bought was delivered earlier than expected. I was kept up-to-date with order and delivery info, got £10 off for signing up, and the player itself is really high quality sound. It took five minutes to set up and can be used with vinyl and bluetooth. Richer Sounds has been a household name since my childhood and it still is 40 years later! Highly recommend.

Excellent Staff , Service & Support.
Thanks!

Excellent service from John at the Edinburgh branch.
Phono amp well packed and delivered on time

Great service from start to finish.

I haven't had a separates HiFi system in over twenty years but the team at Edinburgh Richer Sounds were really helpful in steering me to the right setup for home. I really appreciated that they were not pushing for a hard sell or trying to push me to spend more than my budget. I've got a system that I'm delighted with (that Argon TT4 turntable is *chefs kiss* !) and will serve me for many years to come.

Their customer service on the phone and in person was genuinely excellent and I'd be more than happy to shop with them again.

I was forwarded to the Edinburgh store from the central telesales number. I dealt with John the manager. He could not have been more helpful or professional. Product was then delivered on time. John helped me with a problem I thought I had with the purchase (I was the problem!,) Generally a very satisfactory experience. Thanks

Helpful,cheery, knowledgeable staff

Let me know quickly when my click and collect item was ready. Great service from James by going the extra mile in helping me out to my car with a rather large TV!

It was easy to place my order over the phone with the the branch. The product arrived very quickly and I was able to collect it at a time that suited me. I mentioned I was considering buying speakers in the nearish future and had a good chat with the staff member who served me but there was no hint of being pressured into making another purchase, only some very useful advice,

Staff were very helpful and engaging

Everything was great and fast delivery. Steady to set up deck and good sound for a reasonable cost.

My Denon M40DAB which i purchased back in November 2016 from the Edinburgh store gave up the ghost after 9 years so i decided to buy the DM41DAB to replace it.I called the Edinburgh store and spoke to Bowie who i managed to negotiate a deal with and complete the purchase.I arranged to have the unit delivered and it arrived the following day so all in all great service from Bowie and Richer Sounds.