Knowledgeable staff, friendly and able to listen. An easygoing experience with zero sales pressure. Flawless customer service with a return exchange on my purchase as it turned out to have a fault. An... See more
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Friendly, helpful staff (as ever) at my local (Edinburgh) store. RS is my first stop when looking at TV's / Hi-Fi etc as they are normally very keenly priced and offer excellent G'tee coverage.... See more
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Seven year old TV needed replacing and after checking reviews, specs and looking at various contenders decided on the one. Found the TV at another retailer at a great price and emailed Richer Sounds... See more
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Helpful member of staff answered my questions and gave more info to help me make decision to purchase TV. 6 year guarantee also a bonus. Told me to expect email from delivery co and that was all good... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
1B Chambers Street, EH1 1HR, Edinburgh, United Kingdom
- 0333 900 0026
4.9
Excellent
3K reviews
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Great service from start to finish
Great service from start to finish.
Bowie at the Edinburgh branch talked us through various options, explained well and we are very happy with our purchase.
Delivery company offered great communication and arrived on time.
June 30, 2026
Reply from Richer Sounds - Edinburgh
Thank you for your 5 star review, it’s lovely to read your comments.
Love their thoughtful expertise
Friendly, efficient, knowledgeable team service from the Edinburgh store, with an extra thoughtful touch: adding a note to help me get the most out of my speaker cables, too.
June 30, 2026
Reply from Richer Sounds - Edinburgh
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Courteous reception on the two visits…
Courteous reception on the two visits to Edinburgh shop and quickly traced the tv suitable for me to another shop and it was promptly delivered to my address.
Not yet tuned the set though disappointed that no paper style instruction guide supplied but that seems to be the modern fashion.
June 29, 2026
Reply from Richer Sounds - Edinburgh
Thank you for your wonderful feedback
Great shop
Great staff, happy to answer any question no matter how daft. Excellent products and good value with a long warranty to boot
June 27, 2026
Reply from Richer Sounds - Edinburgh
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The staff are are the best
Choice, Availibilty and Price of product. However, it's your staff that really amplify the whole experience. Both your in-shop and online employees excel in all aspects of customer satisfaction..
June 26, 2026
Reply from Richer Sounds - Edinburgh
Thanks for your great feedback and for supporting local business.
Excellent service
They were excellent from the minute we spoke to them. Very informative, pleasant and knowledgeable. Would definitely use them again!
June 26, 2026
Reply from Richer Sounds - Edinburgh
Thanks for your 5 star review, we look forward to seeing you again next time
Great products at a great price
Great products at a great price. Customs service is always brilliant here. Really look after customers
June 14, 2026
Reply from Richer Sounds - Edinburgh
Thank you for your wonderful feedback
Reply from Richer Sounds - Edinburgh
Thanks for your kind review, we look forward to your next visit.
On holiday in Edinburgh just started to…
On holiday in Edinburgh just started to rain when we saw the Richer sounds shop. We were thinking of new speakers for our Hi-Fi system so went in. Bowie was great showed us some speakers and played them for us. He then e mailed the details to me ( gave us an umbrella as we left) and on my return home i ordered them and they arrived 24 hours later. Fantastic service
June 25, 2026
Reply from Richer Sounds - Edinburgh
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
Excellent service, the staff in my local store(Edinburgh) go above and beyond to help you find what you are looking for. Thoroughly recommended.
February 21, 2026
Reply from Richer Sounds - Edinburgh
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Edinburgh
Thanks for your 5 star review, we look forward to seeing you again next time
Edinburgh Store - AMAZING service
Jack and co. in the edinburgh store was absolutely amazing in helping purchase a TV. We originally looked at amazon during the prime day sales and asked to see the Tv in person before ordering online. Not only was Jack helpful on the phone with TV knowledge but let us come in and see.
Not only did he help almost match the price of the TV but helped us bundle it with a recommended soundbar for another price reduction. Our original plan was to order on amazon but we instead walked out with a TV and soundbar that day instead of 4 days delivery with roughly the same price. The knowledge in that store is absolutely amazing and they do not hesitate to help even when you know very little about the items. they go into great detail but they do it in a way that you can understand easily
June 26, 2026
Unprompted review
Reply from Richer Sounds - Edinburgh
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service & highly recommend.
The staff member Jack in the Edinburgh shop was very helpful and we are very happy with our new smart TV. The price was very competitive too. Our TV wad delivered by DPD the next day - excellent service and would highly recommend Richer Sounds.
June 19, 2026
Reply from Richer Sounds - Edinburgh
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Not knowing much about sound bars had…
Not knowing much about sound bars had really helpful advice from staff at Richer Sounds. Selected item that fitted well with TV purchased 2018.
DHT-S517 perfect.
Delivery as selected. No problems.
June 16, 2026
Reply from Richer Sounds - Edinburgh
Thanks for your feedback, great to read you were happy with our service.
Really good to be able to talk with a…
Really good to be able to talk with a real expert advisor before making a big purchase. Very friendly advisor and brilliant customer service. The TV was everything I'd hoped for at a great price.
May 13, 2026
Reply from Richer Sounds - Edinburgh
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good guidance & info from shop sales…
Good guidance & info from shop sales team.
Able to quickly find availability of product(s) suggested.
Delivery with only short delay, while the product OEM provided new stock to Richer Sounds.
Convenient delivery service with good communications
June 17, 2026
Reply from Richer Sounds - Edinburgh
Thanks for your kind review, we look forward to your next visit.
Excellent Service - Richer Sounds (Edinburgh)
John from Richer Sounds (RS) Edinburgh was spot-on throughout the transaction and a pleasure to work with - an honest and helpful person. First order from RS but definately not the last. Their delivery service is worthy of a mention too which is first class. All-in-all a great experience. Thanks.
June 17, 2026
Reply from Richer Sounds - Edinburgh
Thank you for your 5 star review, it’s lovely to read your comments.
After 17 years with my 50” Panasonic TV…
After 17 years with my 50” Panasonic TV which has been great and still works, time for a change. The advice and service from John and Bowie at the Edinburgh shop was 5star plus in my opinion. I now have a 55” LG OLED which is just simply amazing. Highly recommend Richer Sounds for your next TV purchase, not only fantastic advice but also a fantastic price, actually better price than the usual High street names with a amazing 6years warranty for free with the TV, giving you peace of mind. Can’t say thank you enough to Richer Sounds. Great experience 👌👍
June 14, 2026
Unprompted review
Reply from Richer Sounds - Edinburgh
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great customer experience ordering a new LG TV Order
I like getting through to a salesperson promptly and finding their unbiased advice really helpful. I placed an order over the phone and it was completed in just a few minutes and the delivery and 6-year guarantee nicely outlined.
June 17, 2026
Reply from Richer Sounds - Edinburgh
Thank you for your 5 star review!
Helped me choose what was right for me.
Helped me choose what was right for me.
Very satisfied. And good price.
June 17, 2026
Reply from Richer Sounds - Edinburgh
Thanks for your feedback, great to read you were happy with our service.
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