Always buy from Richer if I have the option, even if not the absolute cheapest, because their service, staff and collection from shop is second to none. The JBL 200 is a brilliant smart speaker too,... See more
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Richer Sounds in Guildford, is my go-to place for all things Hi-Fi. The staff are always welcoming, helpful, and are all very knowledgeable. They are always more than willing to assist you however th... See more
Company replied
This the fourth TV we have bought from Richer sounds and as always we were given expert advice in the store. Ben and John the fitters are excellent and are very pleasant company.
Company replied
Dan your deputy manager at the Guildford branch really looked after me regarding my recent purchase of a sub woofer to enhance my music system at home. He had researched the initial interference probl... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
10 London Road, GU1 2AF, Guildford, United Kingdom
- 0333 900 0050
4.9
Excellent
1K reviews
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Great people but let down by Sonos Product
Great people but let down by your Sonos products. Sonos networking issues just unacceptable if able customers and Richer Sounds staff cant solve them. I bought and returned a Sonos 5 speaker and wasted endless hours of my and your staff's time due to Sonos 5's networking issues
February 7, 2026
Reply from Richer Sounds - Guildford
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent communication and the open…
Excellent communication and the open box product was well priced and in great working order.
February 6, 2026
Reply from Richer Sounds - Guildford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Guildford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very nice young lady that works there…
Very nice young lady that works there so very helpful would most certainly shop there again
February 4, 2026
Reply from Richer Sounds - Guildford
Thank you for your wonderful feedback
Had a problem setting up the new DAC
Had a problem setting up the new DAC, booked a demo room and they sorted out the set-up. I was having a senior moment when it came to connecting the cd player, but it all works beautifully now.
Speedily resolved - very helpful.
February 4, 2026
Reply from Richer Sounds - Guildford
Thanks for your 5 star review, we look forward to seeing you again next time
Went to store to ask questions about…
Went to store to ask questions about one product which seemed OK but discussed further and made decision to buy a more expensive product
Unfortunately RS’s can’t provide a small simple connection cable to link new product to a Sonos speaker but the manager kindly located another site where I could order online
Paid a little extra for next day delivery and all parcels arrived on time in given time slot … unfortunately product was missing a small connection piece and RS’s came up with a creative solution so after buying several products before from them it was a good decision as helpful and knowledgeable
Overall a 5* service with an extended warranty thrown in
Thanks
February 4, 2026
Reply from Richer Sounds - Guildford
Thanks for your kind review, we look forward to your next visit.
All good
I bought some Cambridge Audio headphones from Richer Sounds. A week or so later the price dropped,mso I contacted them and they refunded the difference. I’ve always found these people to be very good.
November 21, 2025
Reply from Richer Sounds - Guildford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service given to us by…
Excellent service given to us by Roland, totally trusted what he was telling us…
Highly recommend Richer Sounds Guildford
February 3, 2026
Reply from Richer Sounds - Guildford
Thanks for your feedback, great to read you were happy with our service.
The parcel estate delivered within 48…
The parcel estate delivered within 48 hours . Radio and cd excellent.
February 3, 2026
Reply from Richer Sounds - Guildford
Thanks for your great feedback and for supporting local business.
Great service
My order was taken by a very polite, cheerful and helpful gentleman. My new television and sound bar arrived as promised. And the price was very good, too.
January 31, 2026
Reply from Richer Sounds - Guildford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer Sounds always provides the best…
Richer Sounds always provides the best advice when purchasing a TV. An example of their customer service is when our TV failed 15 years ago they leant us a TV until our choice of replacement arrived. I would never go anywhere else to buy a television. Nowhere do you get such good advice.
January 30, 2026
Reply from Richer Sounds - Guildford
Thank you for your 5 star review, it’s lovely to read your comments.
Best Price TV and Quick Delivery
The TV I wanted was in stock and was delivered the next day at the best price.
January 29, 2026
Reply from Richer Sounds - Guildford
Thank you for your 5 star review, it’s lovely to read your comments.
100% Approval from me
From the first interactions with Tayla via email, to the subsequent visit and collection of a new Yamaha amplifier with Franklin at the Guildford branch, it was a great experience. They didn’t have my amp of choice in stock, but pulled it down from their main centre within 24 hours. Impressive work. They are a friendly, knowledgable and professional team. Their store at Guildford is like an Aladdins cave, full of great kit for any music enthusiast.
I also signed up to their VIP listing, which is free of charge, which provided a £10 saving on the amp.
I couldn’t be happier and look forward to gradually replacing / updating some of my existing hi-fi kit.
I can thoroughly recommend this great music store 🥳🥳
m.s - Petersfield
February 4, 2026
Unprompted review
Reply from Richer Sounds - Guildford
Thanks for your great feedback and for supporting local business.
TV failed & replaced
Having bought an LG OLED Tv from Richer Sounds it failed after 11 months. The returns & refund process was quick & painless & I now have a Sony to replace it. Well done RS
January 28, 2026
Reply from Richer Sounds - Guildford
Thank you for your 5 star review!
Personal service.
Dylan spent significant time with us, understanding our needs and then providing excellent advice. Great service.
January 27, 2026
Reply from Richer Sounds - Guildford
Thank you for your 5 star review!
Samsung 42” tv
Franklin at the Guildford branch looked after us.
His knowledge was excellent & he guided us without being pushy or sycophantic.
We didn’t purchase the tv straight away, (a Samsung).
But, franklin kept us informed & made sure we got a good deal.
Many thanks
January 26, 2026
Reply from Richer Sounds - Guildford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service - will use again
Ordered the product online which wasn't in store. It arrived two days later - which was earlier than they had said. I received a call and email to say when it arrived. Overall, great service.
January 10, 2026
Reply from Richer Sounds - Guildford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Guildford
Thanks for your great feedback and for supporting local business.
Staff knowledgeable and helpful. Good prices too.
The staff are knowledgeable about the products and the technology. Felt the staff did listen to the customer as to what we wanted and then advised accordingly.
January 20, 2026
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