Richer Sounds - Hanley Reviews 

When I rang the Hanley branch my call was answered promptly, I then placed an order for a Sony soundbar, the new payment method was fully explained to me and the order was then processed efficiently by the staff member. The initial product price was equal to any other retail outlet, add in a VIP discount and free delivery and you have a very good deal. Thank you.

Excellent as always

Overall good service. Had an issue trying to order on line as the system would not accept my delivery address. So I phoned telesales and my order was placed efficiently and the telesales representative was excellent. Another issue was that I was only given 3 hours notice in respect of the delivery time. However, I was given the opportunity to specify an alternative solution as I was not at home at the appointed delivery time.

The sales guy was great. We had our two grandchildren with us which was quite distracting but he Snd his colleagues were really patient.
Delighted with the telly/sound bar.
Will defo use you again as we already have in the past . Thank you

The salesman knew exactly what I wanted. Got it straight from the stock room explained how to set it up and in about 5 minutes I was on my way home with my new recorder.

Contacted Richer Sounds Hanley regarding a replacement turntable drive belt. Will responded immediatley with a few suggestions to try first, prior to placing an order for the drive belt. Great communication throughout. I highly recommend Richer Sounds Hanley.
Thanks Will.

Liked that the staff had a good knowledge of the products. Wasn't been pushed to go for the more expensive rear speakers. Explained what would happen regarding delivery. Price matched or bettered with other companies from around uk. Gave me a discount on alternate screen when original would not be available until june

Friendly, informative and professional !

Helpful staff. Came away with exactly what I wanted.

We recently decided to update our tv we went to richer sounds Hanley shop with a rough idea of what we needed but were not exactly sure of the technology available and how it works.We spoke to Christopher who advised us on what was best for our needs provided with a written quote and no pressure to make a decision.After giving it some thought we decided to purchase the package suggested.Although we have never dealt with this company before we feel able to recommend them if you need some guidance as to what to buy but not necessarily down to price

It is never too much effort at Richer Sounds to try before you buy, we changed our minds after purchase and went back the next day to get the amp we wanted, great service as always, I would highly recommend Richer Sounds Hanley.

Expert advice, personal service, good choice of products and savings, whether it be online, by phone or in store.

There’s a team of expert people who are Incredibly helpful and their VIP discount scheme worked to provide a discount that was Lower than a low price I’d already been offered.

Really helpful knowledgeable staff, chose the wrong product originally but no issues when returning for an exchange . Would definitely recommend

Wanted a TV and knew exactly what model I wanted. My local store had it in stock and also had the best deal on price and it came with a 6 year guarantee included. The shop assistant had it ready for me to collect and loaded it into my vehicle. What's not to like?

They priced an ex-display TV at a significant discount. Being from RS it was still in excellent condition.

Will always goes the extra mile and always helps with advice and any problems I've got 5star thanks tony 👍

Hanley stoke on trent
Will deputy manager was very helpful we set up my old speakers to get a good matched amp
Couldn’t be more helpful ⭐️

As usual excellent service once again from Richer Sounds