As usual great customer service and support from Richer Sounds. Have been shopping with them for years now and always been impressed. A shout out to Jake at customer service and Chris at the Hanley br... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ive been dealing on and off with Richer Sounds for many years now,always deliver quality, lowest price than most places, extremly knowledge advise when you need and super fast delivery. I highly recom... See more
Company replied
very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... See more
Company replied
The team at Richer Sounds Hanley gave me clear, honest advice over the phone for several days, and that alone told me they actually knew what they were talking about. No scripts, no pressure — just p... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
2 Providence Square, ST1 2LQ, Hanley, United Kingdom
- 0333 900 0060
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Right choice
Very helpful. Listened to my requirements and provided accurate recommendations.
February 14, 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
In shop expertise
In shop expertise, everything explained and demonstrated so I could make the right choice.
You don't get that online....
February 14, 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Amazing service
I bought a Marantz Amp. Cheaper than anyone else online, with delivery in just one day. I spoke to an agent at the Hanley branch and was so informative about my purchase.
10/10
November 24, 2025
Reply from Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent TCL television
February 10, 2026
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Hanley
Thank you for your wonderful feedback
Hanley branch excellence
The manager and his team at the Hanley branch were so helpful. They took the time to share their knowledge and experience allowing me to choose the tv that was right for me.
February 8, 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Koss UR20 Headphones
Good, quick Service. The item I ordered was ready for collection. Good sound, particularly the Bass and a bargain price!
February 6, 2026
Reply from Richer Sounds - Hanley
Thank you for your wonderful feedback
Happy customer for over 40 years
Been using this branch (Hanley) since it opened, and Richer Sounds since (I think) 1983 (Stockport) for a procession of hifi separates, and more recently (or this century at least!) TVs. As ever, they provided what I was seeking- in this case a clearance record deck on a fixed (limited) budget. Always quick to offer alternatives and to ensure that all deals and discounts are applied. Happy longtime customer.
February 7, 2026
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Friendly and helpful staff
February 6, 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Helpful staff and tested the product in…
Helpful staff and tested the product in store.
January 29, 2026
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Another great experience at richer Sound's Hanley
Always a great experience at richer Sound's Hanley.
All the staff are helpful, knowledgeable!
Can't recommend this store enough!
⭐️⭐️⭐️⭐️⭐️
February 5, 2026
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Highly recommend
This for me is the best store I’ve visited. Very friendly and knowledgeable staff. Came away with the perfect equipment for what I needed based on their recommendation. Will definitely be going back again soon
February 4, 2026
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Denon hi fi
Good service and responses to telephone enquiries
Good advice from in store manager
Product competitively priced
Discount given
February 4, 2026
Reply from Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Price Match Done Well
I dealt with the Hanley branch via email to get a price match on a new TV. The queerie was dealt with very quickly and the price was matched so I immediately placed an order for the TV. Thank you for excellent quick service.
November 29, 2025
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Great customer service
Great customer service. Polite, friendly staff. Kept informed of my order status.
February 1, 2026
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Decided to attend the Hanley store…
Decided to attend the Hanley store rather than purchasing online having been more than happy with a previous purchase there. Really pleased I did. Excellent and friendly service, good advice and purchased a hi-fi system not available online.
January 31, 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Hanley
Thank you for your wonderful feedback
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.