Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... See more
Company replied
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I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... See more
Company replied
So good to have a company where the staff are passionate and the range is enormous. Was great to be able to buy something from their warehouse and collect it the next morning from the shop
Company replied
I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
29 Bloomsbury Way, WC1A 2SL, London, United Kingdom
- 0333 900 0028
4.9
Excellent
1K reviews
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no Order was placed as it was…
no Order was placed as it was unnecessary due to bad guidance from Richer Sounds due to a very costly & terrible referral by yourselves due to my Sonos not working & AV Solutions put forward ( who happen to be TV Specialists only )who completely destroyed my Sonos App & Contents , were completely useless & completely over charged me. Not Happy in any way.
October 30, 2025
Reply from Richer Sounds - Holborn
Dear Mr Jenkins,
Thank you for your feedback although I was sorry to read that you are unhappy following a recent contact with our Holborn store.
From investigation I understand that the original aim behind contacting us was to obtain assistance in diagnosing some pre existing problems you were having with an older generation Sonos system, the branch referred you to their installer although also as a back up plan arranged a quote for a newer up to date system. When the engineer attended, unfortunately part of your current set up was actually faulty, which is why it was not working correctly.
Since then my colleague Paddy Hall has been in touch to offer a no extra cost solution to yourself, but you are instead considering the replacement system and a discount has been applied to the quote for it by way of goodwill for the difficulties you have had.
Hopefully you can see from the 98% of overwhelmingly positive reviews on Trustpilot that these problems are rare, and I'm sorry that things went wrong for whatever reason on this occasion.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Really helpful staff in store
Really helpful staff in store. Knowledge about the product I was looking to purchase.
October 27, 2025
Reply from Richer Sounds - Holborn
Thanks for your kind review, we look forward to your next visit.
Some reasons I buy from Richer Sounds (Holborn)
I tend to usually buy from Richer Sounds. The main reason is because they seem to stock very well reviewed equipment, at competitive prices.
Secondly, they offer an unusually impressive extended warranty.
Lastly, I find that the staff are really very good, (I mostly buy from the Holborn branch as it's my nearest, but when I have bought from other branches, the staff have also impressed me.)
So, as an example: I recently had a post-purchase issue for equipment I bought at the Holborn branch. Steve (the branch manager) sorted it instantly, without any fuss, and at no cost to me. It's really quite rare to find such good customer service. I wish other retailers were more like this.
October 25, 2025
Reply from Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The staff really friendly and helpful
The staff really friendly and helpful, prices reasonable
October 23, 2025
Reply from Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Holborn
Thanks for your 5 star review, we look forward to seeing you again next time
Great radio
Great radio, nice functionality, the partner app a bonus. Nice to go into a shop where they know their business
October 16, 2025
Reply from Richer Sounds - Holborn
Thanks for your kind review, we look forward to your next visit.
Helpful staff.
October 14, 2025
Reply from Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Excellent Service
Excellent service and rapid delivery of my order. Really positive atmosphere and the avoidance of the use of techno babble - refreshing!
October 4, 2025
Reply from Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Thr staff were very polite and helpful.
October 13, 2025
Reply from Richer Sounds - Holborn
Thanks for your 5 star review, we look forward to seeing you again next time
Knowledgable friendly staff.
October 11, 2025
Reply from Richer Sounds - Holborn
Thank you for your 5 star review!
A positive experience in purchasing…
A positive experience in purchasing hi-f equipment from Richer Sounds In Holborn, London
October 10, 2025
Unprompted review
Reply from Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Holborn
Thank you for your 5 star review!
Very good service and price
October 10, 2025
Reply from Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Excellent Service
Telesales were incredibly helpful in sorting out my order, even beating the cheapest online price I saw for the item ordering. The package was delivered swiftly and with care.
Would not hesitate to use Richer Sounds again
October 8, 2025
Reply from Richer Sounds - Holborn
Thank you for your 5 star review!
Great swift service
October 7, 2025
Reply from Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good advice and excellent service
Good advice and excellent service. Delivered on time as arranged.
October 6, 2025
Reply from Richer Sounds - Holborn
Thanks for your 5 star review, we look forward to seeing you again next time
Recent positive experience.
Always very professional and knowledgeable. Good non-patronising communication skills. Competitive pricing and you can check products out in the shop. What’s not to love?
October 6, 2025
Reply from Richer Sounds - Holborn
Thank you for your wonderful feedback
Always a great experience at Richer…
Always a great experience at Richer Sounds. Good service good staff!
October 5, 2025
Reply from Richer Sounds - Holborn
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Holborn
Thank you for your 5 star review!
Great and helpful service
Great and helpful service. Everything sorted with care and efficiency
September 30, 2025
Reply from Richer Sounds - Holborn
Thank you for your 5 star review!
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