Richer Sounds - Holborn Reviews 

1,375
•
TrustScore 5 out of 5

4.9

29 Bloomsbury Way, WC1A 2SL London, GB

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Rated 5 out of 5 stars

Met Alan, quick service and sound advice Purchased TV and RF headphones Delivered this morning LG instructions not very good, TV excellent visuals, still getting used to the functions Returning t... See more

Company replied

Rated 5 out of 5 stars

As always, first class service from Richer Sounds staff at Holborn. Wharfedale 9.0 speakers arrived very quickly, even though I did not pay for an expedited order. They are such quality speakers f... See more

Company replied

Rated 5 out of 5 stars

When visiting Richard sounds I knew I was interested in the Cambridge evo but had no idea whether it would be the right product for me and what speakers I would want . I dealt with Peter first then El... See more

Company replied

Rated 5 out of 5 stars

Had a problem with my TV and Richer Sounds couldn't have been better in sorting out the issues. Good old fashioned customer service...it still exists!

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,375)

24,998 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful and friendly

December 17, 2025
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Reply from Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 3 out of 5 stars

The staff did not come across as…

The staff did not come across as friendly. I asked for a recommendation, but the response felt unwelcoming. I made the purchase out of urgency, but I’m unlikely to return to this branch.

December 15, 2025
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Reply from Richer Sounds - Holborn

Thanks for your feedback although it's of course disappointing that you felt a lack of friendliness when you came to see us recently.

I will arrange for our customer service team to get in touch and find out more about the visit, so we can both put things right with you, as well as speak to the store manager about your experience so they can learn and improve urgently..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Support your local HiFi store, don’t always buy online

Great store with wonderful staff (especially Alan!), I’m glad they’re local to me and have already been very helpful with a spare part I needed. I will be mindful to buy from them directly, instead of mindlessly going with their online store (which is separate) or any online store like Amazon or whatever.

December 13, 2025
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Reply from Richer Sounds - Holborn

Thank you for your 5 star review!

Rated 5 out of 5 stars

The staff knew what I was talking about…

The staff knew what I was talking about and what they were talking about. This is increasingly rare on the high street.

They were also engaged and pleasant to deal with.

December 10, 2025
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Reply from Richer Sounds - Holborn

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great advice in-store

Visited Richer Sounds at Holborn and even though the store had limited stock in my price range, I received excellent advice from Daniel, so went ahead and made the purchase online.
The quality of advice is the reason I know I'll return to Richer Sounds.

December 8, 2025
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Reply from Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Rated 4 out of 5 stars

I’m pleased with the product but there…

I’m pleased with the product but there was an issue with the click and collect order which was sorted very swiftly and efficiently once I flagged it up. I think I would definitely buy from Richer Sounds again as I think they offer good value for money and their service is impressive

December 8, 2025
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service — I was a complete novice to record players and received excellent advice on how to replace the stylus. Thank you so much!

December 6, 2025
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Reply from Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Very helpful staff

Staff were very helpful and ordered the hi-fi equipment I required.

December 2, 2025
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Reply from Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Very helpful

Very helpful, and the staff knew thier stuff. They were a great help with my purchase.

December 1, 2025
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Reply from Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Collection and Payment Query

The collection was no hassle and they dealt with my payment query really quickly.

December 1, 2025
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Reply from Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Daniel that served us was very helpful…

Daniel that served us was very helpful and knowledgeable. He followed up with a quote for some other audio equipment I was looking at.
Would use them again and will contact Daniel when I need more equipment.

November 30, 2025
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Reply from Richer Sounds - Holborn

Thank you for your 5 star review!

Rated 5 out of 5 stars

Friendly and helpful service

Friendly and helpful service. Very happy about it. Didn't feel any pressure to buy or not and I had time to make my decision.

November 30, 2025
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Reply from Richer Sounds - Holborn

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great service from the Holborn team

Great service from the Holborn team - thank you for everything! Would recommend for sure!

November 29, 2025
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Reply from Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Excellent service. Great product and price

November 28, 2025
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Reply from Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

great team

Helpful Staff both on the phone and in person who helped both prior and post purchase of my products.

October 24, 2025
Rated 5 out of 5 stars

Outstanding service

Outstanding service. I've been followed on the span of a week, during the high peak of Black Friday, with multiple quotes and adjustments. I've been give suggestions and guidance to buy multiple items. I've been given the best offer available with price match and with additional free cable on top. I've also added another item after the first purchase and they managed to include a free next day delivery so I would receive everything the at the same time. I cannot imagine a better service.

November 26, 2025
Rated 5 out of 5 stars

Friendly, easy and 100% dependable

As always, friendly, easy and 100% dependable service from Richer Sounds Holborn. Always my first port of call for TV and audio equipment – and has been for over 20 years.

November 20, 2025
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Reply from Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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