I was very impressed! Tha person who answered the phone was able to help this elderly customer to buy a television over the phone.He was so pleasant and knowledgeable without ever being patronisi... See more
Company replied
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See what reviewers are saying
Number 1 great staff Number 2 top quality audio products. Number 3 been buying from this company from 1997 till this present time. Also good warranty. Highly recommended..thanks
Company replied
Great service from Tom at the Lichfield branch. He was extremely knowledgeable and made excellent recommendations about products I should consider; one of which I purchased. First time I have used Ric... See more
Company replied
It’s the second time I have bought from Richer Sounds and also the second time dealing with Tom at the Lichfield store. Richer Sounds are lucky to have such a knowledgeable, helpful and all round... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
46 Birmingham Road, WS13 6GF, Lichfield, United Kingdom
- 0333 900 0089
4.9
Excellent
2K reviews
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Expert advice in store!
January 2, 2026
Reply from Richer Sounds - Lichfield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service
Great service, Tom was very informative and had great knowledge.
December 31, 2025
Unprompted review
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review!
Knowledgeable customer service
Knowledgeable customer service, polite and patient! James was most helpful.
December 27, 2025
Reply from Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Ordered online for collection from the…
Ordered online for collection from the Lichfield store. Had a call from the store within 24hrs saying item was ready to collect.
Parking okay, store staff very helpful and attentive as we were seen to as soon as we entered even though they were having a large delivery.
Item given to us and we were asked if we needed any help with it. All in all very happy and would recommend this store and Richer Sounds as a store for all your audio/visual needs
December 30, 2025
Reply from Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The sales person was very helpful
The sales person was very helpful and located the object which I required and bought.
December 29, 2025
Reply from Richer Sounds - Lichfield
Thank you for your wonderful feedback
Expert advice and proactive friendly…
Expert advice and proactive friendly style by Luca
December 30, 2025
Reply from Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful service at the Lichfield…
Very helpful service at the Lichfield branch from the incredibly knowledgeable staff there.
December 28, 2025
Faulty Item - But great experience
Brought an item from them a week or so ago, click and collect, arrived before the proposed time. However, the item developed a fault which wasn’t their fault; I returned it and dealt with Dawn, she understood my issue and helped me out with refunding the item.
Would gladly do business with them again, professional from start to finish.
December 29, 2025
No pushing sale person we got the right…
No pushing sale person we got the right tv for us with no fuss even carried the TV to the car
December 29, 2025
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff
and everything arrived super quick
December 29, 2025
TOP jobby....
Collected my reserved LG TV from litchfield, served by the efficient and helpful lady manager without issue. Top jobby top service top people..thankyou sincerely..Peter.
December 29, 2025
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds have consistently been at…
Richer Sounds have consistently been at the forefront of customer service and customer experience. The staff are patient and offer good advice.
December 29, 2025
Reply from Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent priGreat pricesces and first class…
Excellent prices and first class service . The staff were very knowledgeable and could not have been more helpful.
December 27, 2025
Reply from Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent customer service experience…
Excellent customer service experience from the team at richer Sounds Lichfield.
Buying a new tv is always great but buying a tv with confidence from polite knowledgeable staff is even better.
December 27, 2025
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review!
very helpful about product
December 27, 2025
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review, it’s lovely to read your comments.
Brilliantly helpful
Brilliantly helpful, excellent service, very professional 👏🏻👏🏻👏🏻
December 27, 2025
Reply from Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review, it’s lovely to read your comments.
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