Richer Sounds - Lichfield Reviews 1,866

Great advise We wanted a new sound system for our tv our previous sound amplifier had broke,luca the sales assistant give great demo of the sonos arc ultra and what you can add to the arc ultra for top quality cinema sound and its up to your personal choice to add or not ,highly recommend Richersounds

Friendly informative staff, clean environment to look around.

I had some minor problems connecting my existing equipment to my purchase (Sound system to TV) this MAY have been avoidable if when ordering the new equipment the technician had asked what equipment I was attaching my new system to, this delayed installation by three days spoiling my experience.
Nevertheless, this is my third purchase from you (spending thousands of pounds each time) I will be returning in the future & will continue to recommend you to family & friends.

Very knowledgeable staff, no pressure , just good sound advice, Bernie was a real pleasure to deal with.

Tim was brilliant. Went over and above to explain everything and how to set the system up. Can’t speak highly enough of him. Already recommended him to my mate Rich and would not hesitate to recommend Richer Sounds to everyone else. Will definitely be back for my next purchase.

The staff (Luka) took the time to explain the ins & outs of modern Sony tvs (as i was interested in buying a new Sony tv), such as, LCD, MINI LCD, OLED & QD-OLED. In the end I went for the QD-OLED Bravia 8 mk2 on a great deal & the picture on this tv is out of this world. 6 year extended warranty thrown in. I wouldn't go anywhere else to get a tv.

Very helpful and patient.
Very quick delivery

Great experience as ever. Always trust the knowledge all the staff have.

Excellent advice from member of staff on choosing new headphones.

Great service at the Lichfield Richer Sounds shop, and the 6 years guarantee within the price made it the obvious choice.

Excellent service and a great/best price for the produce purchased

Always a pleasure visiting this store staff are very knowledgable and helpful

Great product and very easy to set up.
Similar price in lots of vendors but 6 year guarantee if you join the free VIP club makes a difference.
Good updates on the order as stock was not initially available.

I appreciated the staff’s assistance in facilitating the stock transfer; however, I must express my disappointment regarding the lack of transparency concerning the product's condition.
The headphones were sold as new, but upon setup, I discovered they had been previously paired with another device. While I ultimately chose to keep the item due to limited availability, it is unacceptable that this was not disclosed upfront. I believe that providing a full and honest account of a product's history is a fundamental part of a professional customer experience.

Edited (16th Mar 2026)

I initially had a disappointing experience with my purchase as the item wasn't in the expected condition.

However, the way the team handled the situation completely changed my outlook.

Jack from customer service was incredibly patient and sincere in resolving the issue. When I went to the store for a refund, the Deputy Manager, James, was also very friendly and professional.

It’s rare to see such genuine accountability these days. Problem solved, and I appreciate the effort from the team

The staff were knowledgeable and helpful. Very pleased with our purchase.

Great advice, good stock levels - nothing not to like here. Thank you.

Efficient. Next day delivery super. 👍

Staff were helpful and arranged a demo at a moments notice (which needed setup/software upgrades)

Easy to order, and easy to collect in store

I have just upgraded to a new LG OLED TV, and needed some advice on what the TV could do and how well it would connect to my other components. The Richer Sounds advisor, Tom, spent a full hour with me, discussed everything and gave me a full demonstration. So helpful.

Brilliant service from Bernell. I had seen a Marantz amplifier on your website which suited my needs. Bernell had one on display and went through the specs and operation of it. Had one in stock, so had that one. I also needed a hi-fi rack which he ordered for me. Rack was delivered in two days. Fantastic service.