Tom listened carefully to my requirements, told me my options, then suggested what he thought was the best one - and it turned out to be the least expensive. My Marantz was delivered the following day... See more
Company replied
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See what reviewers are saying
We went to this store for one particular model of TV after having researched online beforehand. The member of staff was very friendly and quickly and correctly sussed that we were looking to... See more
Company replied
Can’t praise the team In Lichfield enough - recently bought a Sony TV and they were knowledgeable, so helpful, friendly and even though they did not have the TV in their store I still had it the follo... See more
Company replied
Dawn , whom I found out later is the manager, was friendly, welcoming and knowledgeable. I was a returning customer but my first time in the Lichfield branch. I had an idea of the tv I wanted but Dawn... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
46 Birmingham Road, WS13 6GF, Lichfield, United Kingdom
- 0333 900 0089
4.9
Excellent
2K reviews
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Reply from Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Lichfield
Thank you for your wonderful feedback
All the staff was very helpful 👍 ,I…
All the staff was very helpful 👍 ,I recommend this place for sound lovers and I will buy more products.
Thank you.
April 11, 2026
Reply from Richer Sounds - Lichfield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
walk straight in to pick up my gaming…
walk straight in to pick up my gaming monitor, a sale assistant meet me checked my order that is in the back sir and carried it out and straight to my car what great service
April 11, 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Demo for CD player was great
Demo for Marantz CD player was arranged. Item in stock and great price with 6 year warranty. Thanks to Luca in the store.
April 11, 2026
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review!
Reply from Richer Sounds - Lichfield
Thank you for your wonderful feedback
Very well informed service at the shop
Very well informed service at the shop. They listen to needs and give very sound advice. They help with carrying purchases into customers' cars. Thank you
December 21, 2025
Reply from Richer Sounds - Lichfield
Thank you for your wonderful feedback
Reply from Richer Sounds - Lichfield
Thanks for your kind review, we look forward to your next visit.
Excellent service at the Lichfield…
Excellent service at the Lichfield branch. Really quick delivery.
April 3, 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Very helpful and efficient
Very helpful and efficient. Reinforced why I keep returning to richer sounds. Have been a customer since the 90s.
Can't fault them
April 2, 2026
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review!
Great service as always
Previous experience made me return to Richer Sounds to order a new TV.
I have always found the staff in Lichfield store to be friendly and knowledgable.
However, I ordered the TV as collect from store on the website as the wording on the website was a little ambiguous and made me think the TV was in stock in Lichfield. Had I of known the TV had to be delivered to Lichfield for my collection, I'd have just had it delivered straight to my house. A minor blot though and won't stop me using Richer Sounds again in the future.
April 1, 2026
Reply from Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service - start to finish
I had an idea what I was looking for when I called in but, I was able to discuss and obtain advice from your colleague (Luca) which was really helpful. The equipment was ordered in and delivered to the store (at my request). In the interim, Luca had prepared my speaker cables (fitted with Chord banana plugs) so that all was ready when I went to collect the equipment. He then assisted me in taking the gear to my car.
March 29, 2026
Reply from Richer Sounds - Lichfield
Thank you for your wonderful feedback
Really helpful store manager at the…
Really helpful store manager at the Litchfield branch gave us exactly the deal we were hoping for
March 30, 2026
Reply from Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Tom was wonderful
Tom was wonderful. He made up my speaker cables and banana plugs. He insisted! Worked really well. Really happy. Great service. We will return again.
March 29, 2026
Reply from Richer Sounds - Lichfield
Thank you for your wonderful feedback
Helpful and friendly
I was able to try multiple headphones in my own time. I was not pressured to purchase, while being offered advice when request ed.
I was happy to purchase. Much better in person than direct from a website or chain store
March 21, 2026
Reply from Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Great advice and great systems.
January 6, 2026
Reply from Richer Sounds - Lichfield
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Lichfield
Thank you for your 5 star review, it’s lovely to read your comments.
Easy ordering and purchase online
Easy ordering and purchase online. Delivery to Lichfield store was prompt and very helpful service when collecting the tv.
March 23, 2026
Reply from Richer Sounds - Lichfield
We appreciate you taking the time to leave us a review! We're so glad the online ordering process was smooth and that our Lichfield store were their usual helpful selves. Feel free to get in touch if we can be of any help to you..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
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