It's good to be able to speak to real, knowledgeable, human beings when calling customer services and the shop itself, as opposed to people who work off a script. That meant I was able to identify tha... See more
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When the projector was delivered Trav & Rob were very informative of the guarantee that Richer Sounds Offer and told me to join the VIP Club (thought I had joined it, will check later). Anyhow, ove... See more
Company replied
I've bought my last 3 televisions from Richer Sounds, all LG, all very good. The TCL was recommended but I didn't like it. Stuart at the Liverpool store arranged for a swap and I've got a LG Qned whi... See more
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I’m leaving this review a little later than planned, but it’s well deserved. I bought a Samsung S90F television from Richer Sounds and it’s been fantastic. David helped me choose the right model.... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
1-5 Berry Street, L1 9DF, Liverpool, United Kingdom
- 0333 900 0030
5.0
Excellent
3K reviews
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It's good to be able to speak to real
It's good to be able to speak to real, knowledgeable, human beings when calling customer services and the shop itself, as opposed to people who work off a script. That meant I was able to identify that a feature I needed was present on the projector we bought and when arranging store collection. In store they were great with my partner who picked it up. Without these decent human beings to speak to, I probably wouldn't have bought it. Well done Richer Sounds. I'm glad some things stay good.
April 22, 2026
Reply from Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Delivery 2nd to none.
When the projector was delivered Trav & Rob were very informative of the guarantee that Richer Sounds Offer and told me to join the VIP Club (thought I had joined it, will check later).
Anyhow, overall very informative and friendly and spent time to explain what to do if I had any problems, not the usual knock, drop & run offered by the known services.
April 27, 2026
Unprompted review
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
Very helpful and friendly knowledgeable…
Very helpful and friendly knowledgeable staff
April 17, 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A very easy and non-pressured…
A very easy and non-pressured experience with professional and honest advice from Kelvin who was very knowledgeable and personable.
April 19, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Great service and knowledge by the…
Great service and knowledge by the team, really impressed with the whole experience and delivery, highly recommended
April 18, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Alwaysthe best experience at richer…
Always the best experience at richer sounds In Liverpool, always helpful professional
April 18, 2026
Reply from Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Deputy Manager David very attentive
Deputy Manager David very attentive, was able to deal with my purchase request and explained delivery options (actually arrived a day earlier than stated). Asked about interconnects, speaker cables etc and clearly has a good knowledge of products in store and elsewhere.
April 18, 2026
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
Excellent service
Excellent service. Staff were very knowledgeable, helpful and friendly. I definitely recommend richer sounds in Liverpool.
April 18, 2026
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
This was a great experience,Diego made…
This was a great experience,Diego made this much better with his professional outlook and info on all things hifi
April 16, 2026
Reply from Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Great service from the Liverpool…
Great service from the Liverpool branch. The guys there weee happy to bring my existing speakers in to test with a new CD player. Really helpful.
April 15, 2026
Reply from Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
I've bought my last 3 televisions from…
I've bought my last 3 televisions from Richer Sounds, all LG, all very good. The TCL was recommended but I didn't like it. Stuart at the Liverpool store arranged for a swap and I've got a LG Qned which is an excellent television with a great picture. Thanks
April 14, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review!
All staff so helpful
All staff so helpful - both on the phone and in the Liverpool shop - thank you Stuart. We spent a fair bit of time in the shop and Stuart was very knowledgeable about the products.
April 10, 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
Helpful staff
Helpful staff, great online price beat! Came to pick up and staff helped carry items to car. Couldn't ask for more.
April 11, 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Helpful experienced staff
Helpful experienced staff, took the time to explain technical details of the products I was planning to purchase.
April 10, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Had to return an item and it was easy…
Had to return an item and it was easy and painless. Staff in Liverpool shop were ultra helpful.
April 17, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review!
amazing service from a company that cares about you
Absolutely brilliant service, looked after me all the way to fitting my home theatre, the staff are really friendly and will help you find what is suitable for you.
They couldn’t do enough for me.
Outstanding service from start to finish.
Mr S Thomas
April 7, 2026
Unprompted review
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
Staff were very good and helpful said I…
Staff were very good and helpful said I needed assistance and they were happy to help put the tv into my car for me
April 4, 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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