Absolutely outstanding service. The people in the shop listened to what we wanted and advised accordingly. They didn't pressure us to pick the most expensive items (even when I asked what combinat... See more
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After being very disappointed by Dali Kupid speakers, swapped them for Wharfedale Diamond 12.1i's on recommendation of Justin at RS Liverpool he sorted everything out for me seamlessly, got the new sp... See more
Company replied
Needed a new TV (I had just bought some speaker stands of them but asked for advice on which TV to buy). The one that they recommended is fabulous. I've been buying my Hi Fi from them for years and al... See more
Company replied
Went in for a replacement stylus, which they had in stock, but was actually looking for an upgrade, which they said would be in by Tuesday. After checking online, I was told I could have one delivere... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
1-5 Berry Street, L1 9DF, Liverpool, United Kingdom
- 0333 900 0030
5.0
Excellent
3K reviews
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i knew what i wanted Dave the assistant…
i knew what i wanted Dave the assistant manager was great my item was delivered the next day great service.
I will be going back to see about a new tv very soon.
September 23, 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great advice.
Great advice from the staff at the Liverpool branch. Helped me make an informed choice to fit my needs.
September 27, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Absolutely outstanding service
Absolutely outstanding service. The people in the shop listened to what we wanted and advised accordingly. They didn't pressure us to pick the most expensive items (even when I asked what combination they would choose if they were buying it. I asked about the most expensive speakers in the shop and they guided me away from them as they would not be suitable for the room size/style we wanted. It is service like that that builds confidence!
They took time to discuss the music that would be listened to and then select the items that would work well together. An experience that has given me the knowledge that the next piece of audio/visual equipment we go for will also come from Richer Sounds. Can't recommend the service highly enough.
September 26, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review!
Excellent personal service and advice
Excellent personal service and advice - next day delivery.
September 23, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Went in for a replacement stylus
Went in for a replacement stylus, which they had in stock, but was actually looking for an upgrade, which they said would be in by Tuesday. After checking online, I was told I could have one delivered the following day at no cost. Very happy.
September 25, 2026
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
Fantastic and very personal service.
Fantastic and very personal service.
I chose to collect my purchase from the Liverpool store where the service was superb.
Friendly helpful & professional service, second to none.
I highly recommend Richer Sounds, especially the Liverpool store.
September 24, 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review!
Salesman helpful
Salesman helpful, but said the Cambridge amp didnt come with a remote, which I find useful as I am disabled and largely sofabound. Imagine my delight when I found the remote in the box!
September 23, 2026
Reply from Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Great speakers and service
After being very disappointed by Dali Kupid speakers, swapped them for Wharfedale Diamond 12.1i's on recommendation of Justin at RS Liverpool he sorted everything out for me seamlessly, got the new speakers delivered next day and Wow! Can't imagine better anywhere near the price - great speakers and great service
September 23, 2026
Reply from Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
MP3 Player
Friendly, professional and great knowledge. The way they advised me, made it easy to choose the best product for my needs.
September 22, 2026
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
I have already sent an email to…customer services
I have already sent an email to customer service praising the excellent service that I received fro the staff at the Liverpool Berry Street store. A refreshing old school experience in today’s awful UK shopping experience.
September 21, 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
As good as it gets.
Needed a new TV (I had just bought some speaker stands of them but asked for advice on which TV to buy). The one that they recommended is fabulous. I've been buying my Hi Fi from them for years and also my last couple of televisions from Richer Sounds because they know their business really well, offer great advice and assistance, prices are good and the after care is superb. Simply the top as far as I'm concerned.
September 21, 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
My life is richer for shopping at richer sounds se was the price
First of course was the price, then the cover then the efficiency of the service an professionalism of the staff , I have always shopped at Richer sounds for years now ,and have always considered them as one of the best if not thee best in Liverpool
September 20, 2026
Reply from Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
As always, great service
As always, just friendly, knowledgeable and professional staff. This is becoming rare in most shops. Always a pleasure to shop here.
September 19, 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very understandings with a return I had…
Very understanding with a return I had to make. All done without any fuss.
September 18, 2026
Reply from Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Incomparable service with a smile.
The service at Richer Sounds has always been head and shoulders above that of other retailers. Having recently bought quite a humble television which we failed to set up, we've had two visits from Stuart who showed great patience and approachability in the face of our incompetence and launched us successfully into the world of digital TV.
September 24, 2026
Unprompted review
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Liverpool store 5*
Ordered TV for click and collect from Liverpool store. Got a phone call shortly afterwards to confirm it was ready. Really helpful, carried the TV to the car for me - typical Richer Sounds customer service!
September 16, 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Richer Sounds is great!
Great products! Great customer service! I highly recommend Richer Sounds!!!
September 15, 2026
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
Got a brilliant price on new LG C6 OLEG…
Got a brilliant price on new LG C6 OLEG tv.
Quick delivery .
Great tv
Thanks
September 12, 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
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