Richer Sounds - Liverpool Reviews 

2,856
TrustScore 5 out of 5

4.9

1-5 Berry Street, L1 9DF Liverpool, GB


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Rated 5 out of 5 stars

The phone was answered quickly by Justin. Very pleasant and Helpful. Query was answered quickly and professionally. Richer Sounds are my 'go-to' retailer. All the staff are focused on excellent custom... See more

Company replied

Rated 5 out of 5 stars

Friendly and knowledgeable staff. Excellent products and good after sales service. I have been using the company for many, many years and wouldn’t go anywhere else for television or audio products. Hi... See more

Company replied

Rated 5 out of 5 stars

Really helpful and knowledgeable staff who didn't mind me answering my novice questions. Will definitely be back at some point for a speaker upgrade for my new turntable.

Company replied

Rated 5 out of 5 stars

The staff were all helpful and friendly, they were very patient with our lack of knowledge about modern technology. They suggested equipment that would complement and enhance our existing system, it w... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,856)

23,568 reviews in the last 12 months

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Rated 4 out of 5 stars

Had to wait a little while before I was…

Had to wait a little while before I was seen to, other than that, a very helpful member of staff saw to my needs.

June 17, 2026
Richer Sounds - Liverpool logo

Reply from Richer Sounds - Liverpool

Thanks for taking the time to leave your review. I’m sorry to hear there was a wait before you were seen, although I’m pleased the service you received once engaged was helpful.

We’ll share this feedback with the store to review how we’re managing busy periods and
if there’s anything further you’d like to add, please feel free to get in touch via the address below...

seniorcomplaintsteam@richersounds.com

Many thanks
The Customer Experience Team

Rated 5 out of 5 stars

Great experience with Richer Sounds Liverpool

Rang up checked TV was in stock, drove over parked at the side of the store went in paid for the item, helped to the car with it, and job done.
Great value best price around and free sound bar arrived next day as it wasn’t in stock. Great customer service and 6 year warranty to boot what’s not to love about Richer Sounds

June 15, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great Service as Usual

Spoke to David and explained what we were looking for, helped us choose the right TV for our refurbished kitchen. Probably the 5th TV we have had from Richer Sounds. Only disappointment was their delivery partner who to be honest has been very hard work!!

June 2, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Friendly helpful and knowledgeable…

Friendly helpful and knowledgeable staff. In particular Stuart who helped me through the various alternatives

June 8, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

The advisor who served us was great

The advisor who served us was great. He let us browse and didn't pressure us. We left the shop and came back later and asked to buy some speakers but he advised us to buy something else which turned out to be perfect for us. Customer service at it's best!

June 8, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your 5 star review!

Rated 5 out of 5 stars

The staff's in Liverpool branch are…

The staff's in Liverpool branch are very helpful and knowledgeable about the product they are selling. Transaction went well and has been delivered at the said scheduled time.

June 8, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great staff at Richer Sounds.

Big thanks to all the staff at Richer Sounds in Liverpool. They all know there stuff. Great price plus 6 years warranty.
Shout out to Justin. Thanks mate. We'll be back to finish off the sonos system.

May 30, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars

Great knowledge

The service offered is always exceptional with levels of product knowledge beyond the normal. My only negative point is the lack of stock held at stores

June 6, 2026
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Reply from Richer Sounds - Liverpool

Thanks for taking the time to leave us your review and for the positive feedback about the team, which is always great to read.

I’m sorry we didn’t have everything available in-store on this occasion however, providing we do have stock in our warehouse we can always have deliveries to any branch or direct to customers door the very next day, but I appreciate if you wanted to take away that day this would be frustrating for you.

Thanks again for the feedback.

The Richer Sounds team

Rated 5 out of 5 stars

I wanted a new t v founder one that I…

I wanted a new t v founder one that I liked rang up staff were fantastic service was exceptional and delivery was on time. Cannot complain about anything as riches. Sounds, as you as usual, has done a fantastic job. Thank you.

June 6, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

The staff are beyond good

The staff are beyond good. You should be very proud of them and use them as the bar to set, top draw!

June 5, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

The usual friendly advice and an…

The usual friendly advice and an excellent buy - what I've always experienced from Richer Sounds Liverpool.

June 5, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and Diego store manager Liverpool gave me great advice on my new purchase AudioLab 7000 CDT player.

June 2, 2026
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Reply from Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Top marks to RicherSounds!

What a wonderful refreshing experience it was to go into Richersounds Liverpool. A special mention to Justin who helped me and my father in law 20years previously to choose an amplifier. He was still there as helpful as ever. Good to see a company that looks after its staff. It was Stuart (Chris ) who helped me decide on a new television, not pushy but relaxed, informative and friendly. Just what you need when buying an expensive item ( best price in Liverpool, including John Lewis, who couldn’t price match because Richersounds had a promo code offer, very strange ). Very happy with my purchase and the delivery team ( on time and courtesy ). Well done Liverpool Richersounds!! Nice clean shop too!!

June 6, 2026
Unprompted review
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Reply from Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Marvellous staff highly recommend

The guy in the shop could not of been more helpful if he tried we told him what we would like and there it was although he did give us some alternatives but we like the first option even went through how to set it up at home. The process was seamless even delivered it a day early which was lucky someone was home to take it in. But all setup now and sounds wonderful would highly recommended shopping there

May 30, 2026
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Reply from Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

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