Richer Sounds - Maidstone Reviews 

2,199
TrustScore 5 out of 5

4.9

17 Earl Street, ME14 1PL Maidstone, GB


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Rated 5 out of 5 stars

Steve made it happen, took us through the options, steered us to anti glare which was a great bit of advice. Got is a great deal and we had no messing about with additional coatings on delivery etc w... See more

Company replied

Rated 5 out of 5 stars

Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... See more

Company replied

Rated 5 out of 5 stars

I always buy my tv’s from richer sounds and the reason No.1 Knowledge from the staff and good helpful advice No.2 No pressure in selling me something No.3 Staff always friendly No.4 Six year gua... See more

Company replied

Rated 5 out of 5 stars

I recently bought a Hisense TV 75U8QTUK and Hisense sound bar from Richer sounds at Maidstone store. Having looked at same TV elsewhere, Richer sounds were the cheapest. Ben the store manager was very... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,199)

23,773 reviews in the last 12 months

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Rated 5 out of 5 stars

The only store I will buy my tv’s from

I always buy my tv’s from richer sounds and the reason No.1 Knowledge from the staff and good helpful advice
No.2 No pressure in selling me something
No.3 Staff always friendly
No.4 Six year guarantee
No.5 Very welcoming stores
No.6 Free delivery

July 2, 2026
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Reply from Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The helpful members of staff and the…

The helpful members of staff and the good service provided by the installers

July 1, 2026
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Reply from Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Steve made it happen

Steve made it happen, took us through the options, steered us to anti glare which was a great bit of advice. Got is a great deal and we had no messing about with additional coatings on delivery etc which is much better service than other companies.
Thanks for making it simple.

June 27, 2026
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Reply from Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Very good service

Very easy to use the web site to find what I was looking for. A great price compared with other possible sellers. Excellent click and collect. Very helpful staff in shop when collecting item.

June 28, 2026
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Reply from Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great sounding Denon soundbar

Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and sound is superb with subwoofer for added bass. Excellent sound and value with 6 year warranty too. Highly recommended!

June 27, 2026
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Reply from Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Good company

Good company. Helpful staff. Would use again.

June 24, 2026
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Reply from Richer Sounds - Maidstone

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service

Great service, great choices and great prices. Add to that a six year warranty, Why would you buy your TV anywhere else ?

June 24, 2026
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Reply from Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

polite not rushed and not talked into…

polite not rushed and not talked into buying an add-on product was sold the best equipment for my budget delivery spot on time have purchased here before and shall again

June 17, 2026
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Reply from Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Simplicity

Simplicity ; product ordered by phone , product arrived , no problems

June 22, 2026
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Reply from Richer Sounds - Maidstone

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Outstanding service

I have used Richer Sounds a few times now to purchase items. They have always price matched the price of any TV prices that I have looked at. One of the benefits of purchasing from Richer Sounds is the extended warranties that they offer on most of their TV's at no extra cost. I dealt with Jason and Steve while purchasing my latest item and as usual their customer service was outstanding. I would recommend Richer Sounds.

June 15, 2026
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Reply from Richer Sounds - Maidstone

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Knowledgeable friendly staff

Had a very satisfactory conversation with a polite and considerate member of staff who was able to use his considerable knowledge to reassure me regarding the TV I wanted to purchase

June 18, 2026
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Reply from Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I recently bought a Hisense TV 75U8QTUK…

I recently bought a Hisense TV 75U8QTUK and Hisense sound bar from Richer sounds at Maidstone store. Having looked at same TV elsewhere, Richer sounds were the cheapest. Ben the store manager was very helpful and explained the details and different brands very well . The picture and sound quality of my TV is just amazing. I highly recommend this TV and also Richer sounds 👍

May 23, 2026
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Reply from Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Friendly and knowledgeable

Friendly, knowledgeable service. Demonstration of equipment was arranged at fairly short notice, very important before spending a few hundred pounds. Also very quick delivery arranged.

June 5, 2026
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Reply from Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very helpful and no upsell.

Staff in the Maidstone store were very helpful and knowledgeable. They sold us what we needed without any attempt to upsell to something else. Really good service, would definitely recommend.

June 13, 2026
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Reply from Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Sam at Maidstone

Sam at Maidstone, made everything easy for me, I made a phone call in the morning, paid for it.

Picked it up in the afternoon, it was up and running when I got it home. DENON 3800 AV RECIVER

Excellent experience, wish I'd had more time just browse the shop for a while

June 12, 2026
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Reply from Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent Advice

Excellent Advice
Excellent Service
Fabulous Price
10/10

June 11, 2026
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Reply from Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Very much enjoyed exploring all the…

Very much enjoyed exploring all the options with the sales guy. He didn't do any sugar coating and gave me good honest facts about the product, so that I could make my decision without being pushed.
I would certainly recommend richer sounds as I have always experienced a great service when choosing a number of items in the past and more recently.

June 10, 2026
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Reply from Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Simply amazing

Greeted on entry to the store, left to browse until I was ready to ask questions. Staff very knowledgeable in all brands and a good technical understanding. Never felt any pressure to buy there and then. Phoned my order through the next day. Staff well spoken and patient. Got an amazing set up exactly for what I required. Good contact delivered to store. Even helped me load up my car.

June 8, 2026
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Reply from Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

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