The first two tvs were broke in transit, they dealt with the issues quickly and efficiently and had the third tv delivered all in a matter of three days for an issue that was out of there control. I... See more
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We knew what we wanted when we arrived at Richer Sounds. Brilliant shop with very knowledgeable staff. So pleased we chose them for our purchase of a new tv. Will definitely recommend them to our frie... See more
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New stereo and speaker set up. Awesome customer service Good deal and spent hour testing components so stereo was just how I liked it.
Company replied
Very friendly and competent phone call with Steve in Maidstone. The only problem I had is when I had to pay the platform used by Richer Sounds didn't work so I had to make another attempt with anpoh... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
17 Earl Street, ME14 1PL, Maidstone, United Kingdom
- 0333 900 0062
4.9
Excellent
2K reviews
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The helpful members of staff and the…
The helpful members of staff and the good service provided by the installers
July 1, 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Steve made it happen
Steve made it happen, took us through the options, steered us to anti glare which was a great bit of advice. Got is a great deal and we had no messing about with additional coatings on delivery etc which is much better service than other companies.
Thanks for making it simple.
June 27, 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Very good service
Very easy to use the web site to find what I was looking for. A great price compared with other possible sellers. Excellent click and collect. Very helpful staff in shop when collecting item.
June 28, 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great sounding Denon soundbar
Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and sound is superb with subwoofer for added bass. Excellent sound and value with 6 year warranty too. Highly recommended!
June 27, 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review!
Great service
Great service, great choices and great prices. Add to that a six year warranty, Why would you buy your TV anywhere else ?
June 24, 2026
Reply from Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
polite not rushed and not talked into…
polite not rushed and not talked into buying an add-on product was sold the best equipment for my budget delivery spot on time have purchased here before and shall again
June 17, 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Outstanding service
I have used Richer Sounds a few times now to purchase items. They have always price matched the price of any TV prices that I have looked at. One of the benefits of purchasing from Richer Sounds is the extended warranties that they offer on most of their TV's at no extra cost. I dealt with Jason and Steve while purchasing my latest item and as usual their customer service was outstanding. I would recommend Richer Sounds.
June 15, 2026
Reply from Richer Sounds - Maidstone
Thank you for your wonderful feedback
Knowledgeable friendly staff
Had a very satisfactory conversation with a polite and considerate member of staff who was able to use his considerable knowledge to reassure me regarding the TV I wanted to purchase
June 18, 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
I recently bought a Hisense TV 75U8QTUK…
I recently bought a Hisense TV 75U8QTUK and Hisense sound bar from Richer sounds at Maidstone store. Having looked at same TV elsewhere, Richer sounds were the cheapest. Ben the store manager was very helpful and explained the details and different brands very well . The picture and sound quality of my TV is just amazing. I highly recommend this TV and also Richer sounds 👍
May 23, 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly and knowledgeable
Friendly, knowledgeable service. Demonstration of equipment was arranged at fairly short notice, very important before spending a few hundred pounds. Also very quick delivery arranged.
June 5, 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
Very helpful and no upsell.
Staff in the Maidstone store were very helpful and knowledgeable. They sold us what we needed without any attempt to upsell to something else. Really good service, would definitely recommend.
June 13, 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
Sam at Maidstone
Sam at Maidstone, made everything easy for me, I made a phone call in the morning, paid for it.
Picked it up in the afternoon, it was up and running when I got it home. DENON 3800 AV RECIVER
Excellent experience, wish I'd had more time just browse the shop for a while
June 12, 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very much enjoyed exploring all the…
Very much enjoyed exploring all the options with the sales guy. He didn't do any sugar coating and gave me good honest facts about the product, so that I could make my decision without being pushed.
I would certainly recommend richer sounds as I have always experienced a great service when choosing a number of items in the past and more recently.
June 10, 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Simply amazing
Greeted on entry to the store, left to browse until I was ready to ask questions. Staff very knowledgeable in all brands and a good technical understanding. Never felt any pressure to buy there and then. Phoned my order through the next day. Staff well spoken and patient. Got an amazing set up exactly for what I required. Good contact delivered to store. Even helped me load up my car.
June 8, 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
Great service
Great service from 3 members of the Maidstone team. I was originally served by Ben who price matched and sourced the product I wanted from another store.
Followed up by Simon when I called into the store a few days later as I'd not received them. After phoning the other branch, it transpired that they'd erroneously sent them to the Maidstone store, which were quickly retrieved.
I couldn't then get them to work and phoned Maidstone and spoke to Joe who was happy to order me another pair or offer me a refund. In the event I went into the store and was again served by Ben who immediately identified I'd not removed the transparent plastic ear protectors!
One very happy customer.
June 5, 2026
Reply from Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
Ordered and arrived very quickly
Ordered and arrived very quickly. Excellent communication. Very good service.
June 9, 2026
Reply from Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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